Upon arrival at the Kangaroo we received complimentary drinks whilst we waited for check-in. The room that we had pre-booked was still occupied by the previous travellers after one had fallen ill and been taken into hospitl, however the helpful, smiling and warm natured staff gave us the option to stay and take a bigger room for the same price $14 (including breakfast) or be relocated via taxi (free of charge) to another hotel.
The service was efficient, helpful and the smaller things and needs like an extra towel for the ladies hair were all met with no problems. They offered great options for tours in-house and the breakfast included was mediocre but enough for the start of the day.
Room quality ứa immaculate, a great bathroom with shower and tub, full lenght mirror, balcony, fridge, a/c and television.
Value for money ứa good, there are cheaper options available in Hanoi city however they are not inclusive of breakfast.
All round great hotel, and would come back without hesitation.
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