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“Couldn't ask for more... excellent service”
Review of Kangaroo Hotel

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Kangaroo Hotel
Ranked #30 of 432 Specialty Lodging in Hanoi
Reviewed July 26, 2013

Upon arrival at the Kangaroo we received complimentary drinks whilst we waited for check-in. The room that we had pre-booked was still occupied by the previous travellers after one had fallen ill and been taken into hospitl, however the helpful, smiling and warm natured staff gave us the option to stay and take a bigger room for the same price $14 (including breakfast) or be relocated via taxi (free of charge) to another hotel.
The service was efficient, helpful and the smaller things and needs like an extra towel for the ladies hair were all met with no problems. They offered great options for tours in-house and the breakfast included was mediocre but enough for the start of the day.
Room quality ứa immaculate, a great bathroom with shower and tub, full lenght mirror, balcony, fridge, a/c and television.
Value for money ứa good, there are cheaper options available in Hanoi city however they are not inclusive of breakfast.
All round great hotel, and would come back without hesitation.

  • Stayed: July 2013, traveled with friends
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Thank andrewfletcherdesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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299 - 305 of 451 reviews

Reviewed July 26, 2013 via mobile

I stayed 6 nights in total and for the price it was great value. The rooms were a decent size, en suite with a/c and TV. Kept very clean throughout with a decent breakfast included. All in a very good location in the old quarter walking distance to most places

What made it special was the staff. They were all incredibly helpful and polite and friendly. From booking tours to onward move on travel this was all done with without any hassle and all at excellent rates (compared to what others on my trips had paid). If you are on a budget and like the personal touches I then look no further. I've paid much more for much less in terms of comfort and service elsewhere. Highly recommended

  • Stayed: July 2013
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1  Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2013

We really enjoyed our two night stay at Kangaroo. We payed $12 a night for a room with two beds, a mini fridge, and ac. It was the first place we had been to in southeast Asia where the bathroom was not a wetroom! You stand in a little tub to shower so the whole bathroom doesn't get flooded. The staff were very nice and helpful. The breakfast included was really good. It was basically eggs done anyway you want plus a warm toasted bun and fresh fruit! Free water and a drink too! The area was good for young people like us. We were a 5 minute walk from the famous Hanoi Backpackers 2 Hostel and went there at night to join in on the fun and pub crawls. There is no elevator and a long flight of stairs to get to our room but we didn't mind although some people might. Would definitely go back!

Room Tip: Get a room on a lower level if you don't like stairs!
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  • Stayed: July 2013, traveled with friends
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Thank AsiaBean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2013

Location is good, just north of the lake and west of the market. Very helpful in booking Halong Bay/Cat Ba Island trip (2 nights) for I think a good price ($90). Room was a little dank, dusty and shower/bathtub contraption in bathroom not easy to navigate. Very noisy at night, you can hear others in stairway, doors opening/closing when others come in at night.

  • Stayed: July 2013, traveled solo
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Thank Laurie423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2013

I stayed here for three nights, with four friends at the beginning of May. The service was excellent, the rooms were clean and it is located only a few minutes walk from the centre of Hanoi. We booked our trip to Halong Bay through them, they helped us book onward buses and they even gave us water and snacks to bring on the bus. Anna who worked at the desk was very helpful and went above and beyond to assist us with all of the queries we had. I would definitely recommend staying at the Kangaroo Hotel!

  • Stayed: May 2013, traveled with friends
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Thank Claire144960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

We stayed in Kangaroo Hotel for 4 nights. The service was excellent; our rooms were cleaned and toilet paper etc. restocked everyday. The staff were really friendly - Anna at the front desk was particulary helpful! They even let us leave our big bags at the hotel while we went to Halong Bay, without having to book in more nights after our trip. We stayed on the top floor which was a bit of a walk up, but normally you are able to check in to rooms on the lower floors. There wasn't a huge choice in breakfast, but what the chef (Ngan) did cook was really good - definitely the best scrambled eggs I've had so far! Overall really good value for money and very friendly, trustworthy staff!

  • Stayed: June 2013, traveled as a couple
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Thank Elena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2013

Rooms are clean, spacious and the a/c (unlike other hotels) works without making a racket. Anna, the girl from the frontdesk is helpful, advising on tours and where to go. She even helped me (first time backpacker) determining average prices on beer, smokes, food, etc. so I wouldn't pay to much. Coming back to hanoi in august, will definitely stay here again.

  • Stayed: June 2013
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Thank joepvdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kangaroo Hotel

Address: 71 Hang Luoc | Hoan Kiem, Hanoi, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #30 of 432 Specialty Lodging in Hanoi
Price Range: $15 - $22 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Kangaroo Hotel 2*
Number of rooms: 10
Reservation Options:
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