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“Exactly what you need...” 4 of 5 bubbles
Review of InterContinental Hanoi Westlake

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InterContinental Hanoi Westlake
Ranked #64 of 578 Hotels in Hanoi
Certificate of Excellence
Hong Kong, China
Level Contributor
117 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Exactly what you need...”
4 of 5 bubbles Reviewed March 30, 2014

Stayed here for two nights and it was everything my partner and I needed. We had a very well equipped room with a beautiful view of the lake. The staff service was good and polite. The gym is probably one of the nicest i've ever been to. There are many more hotels near the old quarter area but none as nice to this degree and just a short taxi ride away.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Joowick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, April 1, 2014
Dear Joowick,

Thank you very much for your comment! We value every feedback given by our lovely guests as they are the reason we set our high standards for. It is great that you have a memorable experience at InterContinental Hanoi Westlake. Yes, we are a unique hotel in Hanoi which is built on the surface of West Lake and it takes you only 10 minutes from the hotel to the Old Quarter. Our gym has the utmost equipment.

Thank you for your comments and we hope to welcome you back soon.

Adam McDonald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,169 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (509)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Bangkok, Thailand
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed March 30, 2014

The rooms are very comfortable, as are the beds, particularly after sleeping on hard Thailand beds.
Meals were excellent and plentiful whether having Vietnamese or Western food.
The staff were ALL extremely friendly, the rooms large, and superb views over the lake from the private balcony.
Although the weather was very cold and misty during our stay, that didn't detract from the views, but rather lent a tranquil and peaceful ambiance to it.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ingwe447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, March 30, 2014
Dear Ingwe447,

Thank you very much for your comment! We value every feedback given by our lovely guests as they are the reason we set our high standards for. It is great that you have a memorable experience at InterContinental Hanoi Westlake. Yes, we are a unique hotel in Hanoi which is built on the surface of West Lake and we are very proud of our personalized service.

Thank you for your comments and we hope to welcome you back soon.

Adam McDonald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
62 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed March 28, 2014

Went there for our company conference and like the hotel. Stay at the pavilion, big, quiet and maybe too quiet. Love the sunset bar. Outside the hotel, walk about 5 mins there is a street with restaurants and spa too.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lycheetini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, March 30, 2014
Dear Lycheetini,

Thank you for your feedback from your recent stay with us. As the hotel was built on the West Lake, we create a “resort” life in the city for our guests to enjoy the beautiful and the peaceful of the place.
Our Sunset Bar is a highly recommended place to enjoy a special cocktail while seeing sun set over the lake, really romantic and picturesque.

We hope to welcome you back in near future.

Adam McDonald
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
120 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed March 28, 2014

I was tempted to book this hotel in hanoi from the the moment i saw photos on booking site.No doubt it turned out to be at a scenic location ,right inside the lake.The rooms are little old but maintained well.Very soothing view from the balcony.Room service not upto the mark both by taste and appearance.Breakfast spread was good but not many choices for the vegetarians like us.Connectivity to attractions is good.Over all value for money.

Room Tip: higher the room on left side of corridor better the view
See more room tips
  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sundoll2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, March 29, 2014
Dear Sundoll2013,

Thank you for your positive feedback and your constructive comments about our Room Service and Breakfast.

Our Food and Beverage Director is working on this in order to make sure it will meet requirements of all of our clients.

Please feel free to contact me if you have further comments that will help us to improve our services better and better.

Hope to have a chance to welcoming you back to our hotel.

Regards,

Adam McDonald/ General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed March 28, 2014 via mobile

Second time in three years,first visit was for our 1st weddings anniversary ,this time for our 3rd.Its just the most perfect haven of tranquility amidst the wonderful noise and chaos that is Hanoi.We had a wonderful room 851,which has a magnificent open view over the lake,quite beautiful all day but sunrise and sunset are breathtaking.I read some other reviews complaining about noise,but the odd hen crowing apart and early morning fisherman,it was so so peaceful.The other complaint is its quite far out of the old quarter and distant from the Hanoi buzz.I think thats the point in staying here and its $5, for a 10 minute taxi journey back into bedlam.We upgraded to Club as the club here is definitely in the better class of clubs,excellent breakfast,tasty canapés and a upper view.The hotel also kindly left a happy anniversary cake in our room,nice touch.I find it very difficult to believe there are around 70 hotels better than this in Hanoi,surely some error in the ratings system.It goes without saying we had a wonderful time and will be back for another anniversary at some point in the future.

Stayed March 2014, traveled as a couple
Helpful?
Thank hilandlad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, March 29, 2014
Dear M/M. Hilandlad,

It has been very nice to receive your comments. We are happy to hear you have enjoyed to stay with us. Our colleagues and myself are looking forward to welcoming you back to our hotel soon.

Regards,

Adam McDonald/ General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed March 24, 2014

I stayed at the InterContinental Hanoi for 5 nights in March 2014. The property is lovely, with a large main building that offers eating options as well as several floors of rooms and then several other smaller buildings situated over the lake. While that sounds lovely, and LOOKS lovely, it can offer a noise problem.

The first two nights of my stay I slept HORRIBLY due to constant noise from outside. I admit to being a light sleeper, but every noise was amplified by the water that you are hovering above. Noise came from drunk guests ( I get it, some folks are vacationing) fishermen in boats at 4am just several yards away from the rooms, and a rooster who crowed all darn day.

On the second night I didn't sleep at all, and for the next 36 hours I was incredibly ill. The staff was very, VERY helpful in moving me into the main building to a very quiet room. To a person, they all acted with great compassion and care while I was sick.

In particular, Ms Tong was genuinely concerned and actively involved in my recovery. She sent up Pho broth for me and personally walked me to the nearby market to hunt for Gatorade (and we FOUND it!!! No one knew what I was talking about so I didn't have high hopes)

Due to the constant rain, I didn't get to enjoy the pool, but it looked quite nice.

My stay was marred by illness, but I remain grateful for the kind treatment and care I received.

Room Tip: If you are a light sleeper I highly recommend getting a room in the main building. The overlake room...
See more room tips
  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kerrieat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, March 27, 2014
Dear Kerrieat,

Thank you for your comments about our hotel. It is delight to know that our team has impressed you with their genuine, caring attitude. At InterContinental Hanoi Westlake we are very proud of our personalized service.

I hope to welcome you back to InterContinental Hanoi Westlake soon!

Adam McDonald,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 22, 2014 via mobile

We stayed at the intercontinental Hanoi westlake for 3 nights as part of a multiple-trip holiday. The hotel is in a beautiful location (very relaxing retreat compared to the hustle and bustle of the centre of Hanoi) and even though the weather wasn't great during our stay, the views from the hotel are lovely. The room was very clean and spacious with comfortable bedding; if you weren't happy with your pillows you could pick your preferred choice from a menu in the room! A taxi to the old quarter costs around $2-3 each way. The staff were helpful and friendly, not only able to assist us with our queries but would also ask us what our plans were that day and give useful suggestions to get the most out of our trip. It was my girlfriend's birthday on the third day and when we got back from a day trip, the staff had left a chocolate cake and card in our room - a lovely surprise. The breakfast had a vast variety of choice and a good amount of waiting staff. All in all it was a wonderful stay.
We would happily recommend this hotel to friends and family.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Luke M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, March 22, 2014
Dear Luke M,

Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience during your holiday.

I look forward to welcoming you back to the hotel in the near future.

Regards,

Adam McDonald – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Hanoi Westlake

Property: InterContinental Hanoi Westlake
Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Luxury Hotel in Hanoi
#13 Business Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Official Description (provided by the hotel):
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi

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