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“What a view right on Westlake!”

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InterContinental Hanoi Westlake
Ranked #66 of 598 Hotels in Hanoi
Certificate of Excellence
Reviewed February 8, 2014

Our room is right in the middle of the lake. The rooms are in clusters of villas in the middle of the lake. They are spreadout so the rooms are away from the main lobby and restaurants area and remained quiet. In the morning, we saw locals 10 ft away from our balcony fishing knee deep in the lake. Great place for people watching in the morning where you could see the neighborhood waking up, biking, doing taichi, reading newspaper and sipping tea. The rooms are good size with modern office convenience and bathroom facilites. Breakfast buffet is a big production with a lot of cuisines to choose from. The lounge is a good quiet place with artwork and comfy sofa for hanging out and use of the free wi fi. Also, easy and inexpensive to catch cab to go to city center.

  • Stayed: December 2013, traveled with friends
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1  Thank KathyCAUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded February 9, 2014

Dear KathyCAUSA,

Thank you so much for sharing your comments about your recent stay with us. It is a delight to know that our hotel becomes a memorable part of your experience in Hanoi.

I look forward to welcoming you back to the hotel in the near future.

Regards,

Adam McDonald – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (2,310)
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1,078 - 1,084 of 2,310 reviews

Reviewed February 7, 2014

My husband and I stayed in this Hotel for 5 nights.

We were disappointed in the restaurants and the hotel façade needs some TLC. The rooms are quite out-dated and in some cases not terribly clean.
The Club Lounge seemed to be a place where the whole family came for a free meal instead of the Happy Hour drink time. We found this to be a huge disaster as surely it is fair to be able to enjoy time here without children running rampant through the area and being quite obnoxious.
We could not fault the service in the remainder of the Hotel.

Robin & Neil Macleod
Mackay
Queensland
Australia

Stayed: December 2013, traveled as a couple
1  Thank Robin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded February 9, 2014

Dear Robin M,

Thank you for choosing our hotel during your recent stay in Hanoi.

We are genuinely sorry for that the service at Club Lounge was not satisfactory as expected. Your feedback has been forwarded to the respective departments for action to ensure that the necessary corrective measures have been put in place.

I can assure you that this is not the usual standard of service at InterContinental however we must also acknowledge that we did not deliver our service promise to you on this occasion.

I do hope that we can welcome you back to the InterContinental Hanoi Westlake again in the future so we can have another chance to show what we are capable of.

Sincerely,

Adam McDonald – General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2014

A beautiful hotel with amazing views if the lake, comfortable and elegant rooms. The staff are efficient and friendly and the buffet breakfast is the best I have experienced, great quality and variety. The gym facilities are also excellent. The Saigon restaurant located in the hotel I also highly recommend, prices are very reasonable and the quality high.

Stayed: February 2014, traveled with friends
Thank Kate C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded February 6, 2014

Dear Kate C,

Thank you so much for the comments about your recent stay. It is great to hear that you enjoyed your stay.

The team work very hard to bring a great breakfast to life, your comments will be passed onto the team and I am sure they will appreciate it.

I agree with your comments on the Saigon restaurant, the team love bringing their local dishes to life for our guests.

Please let me know if you need anything else.

Regards

Adam McDonald - General Manager

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Reviewed February 2, 2014

January 27 - Feb 2, 2014, My wife and I visited Hanoi for the Lunar New Year. We stayed in a Grand West Lake Suite at the Intercontinental West Lake in Hanoi. The stay was outstanding. As background, my wife and I have traveled all over the world, more than 20 countries. We usually select western hotel chains because they speak English, and we use the concierge service extensively to plan day trips, tours and restaurants.
We would rank the Intercontinental West Lake in the top five of hotels we have visited over the years. The service is exceptional, truly exceptional. We used all facets of the hotel, concierge, restaurant dining, room service, spa, day trip, and the sunset bar which is located on (literally) on West Lake.
We would highly recommend a suite including breakfast, club access, and WiFi. The view from our room, across the lake, was Hanoi. Both daytime and nighttime views were scenic and romantic. The service was exceptional on every interaction with hotel staff. The spa made arrangements for massage, facial, etc on short notice. The work out facilities were some of the best we have used.
It was a great experience, highly recommended.

  • Stayed: January 2014, traveled as a couple
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Thank Gregg V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded February 6, 2014

Dear Gregg V,

Thank you for the great comments, they are very much appreciated. I am pleased you enjoyed your stay in Hanoi, the Lunar new year is my favourite time of the year. It really brings out all the wonderful aspects of Hanoian culture.

I am pleased you enjoyed the views of the lake and the use of Club InterContinental which really gives you a special experience.

I look forward to welcoming you back to the hotel soon, please let me know if there is anything else I can assist with.

Regards

Adam McDonald - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2014

A very lovely hotel built on the shore of the Westlake looking out over the lake and the city of Hanoi beyond. The weather was cloudy and misty but in sunny weather this location would come into its own. We spent 3 nights here. Our room was very comfortable and overlooked the lake as well as the beautiful French colonial architecture that lines the shores of the lake. We really enjoyed the hotels relaxed atmosphere, well equipped gym and superb restaurant. The breakfast and dinner buffet were some of the best I have ever experienced. To complete a great experience the staff were very gracious and professional. I would recommend anyone visiting Hanoi to stay here.

Room Tip: Try and book a room out at the hotels perimiter right on the lake with a clear view
  • Stayed: January 2014, traveled as a couple
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Thank Nick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded January 31, 2014

Dear Nick B,

Thank you so much for your nice comments. It is great to hear that you enjoyed your stay and the facilities at the hotel.

We certainly work hard to always be at our best, the team in Cafe de Lac put on a great breakfast. After all that is one of the reasons you do stay in a hotel like InterContinental.

Please let me know if there is anything else that i can assist with, I look forward to welcoming you back to InterContinental Hanoi Westlake.

Regards

Adam McDonald - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014

My husband, brother and I were travelling with a Uniworld group so all of our hotels had been chosen by them; we were pleasantly surprised. The large hotel is set around a pretty lake and has several sections to it…some appear to be more like condo's. Our room was clean and the bed very comfortable. However our brothers room on a higher floor was HUGE - more like a business suite, with its own lounge/dining kitchen area and balcony overlooking the lake. It was raining & umbrella's were provided to help get us from the hotel to the sunset bar for cocktails & nibbles - which we thoroughly enjoyed. The buffet breakfast was excellent & the staff in all areas of the hotel were friendly & helpful. Would stay there again.

Room Tip: Ask for a room with dining, lounge & kitchen - they are much more spacious
  • Stayed: September 2013, traveled with friends
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Thank MaggieB75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded January 28, 2014

Dear MaggieB75,

Thank you for your feedback from your recent stay with us. As the hotel was built on the West Lake, we create a “resort” life in the city for our guests to enjoy the beautiful and the peaceful of the place. Our Sunset Bar is a highly recommended place to enjoy a special cocktail while seeing sun set over the lake, really romantic and picturesque.

We hope to welcome you back in near future.

Adam McDonald
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014 via mobile

We stayed 2 nights at the Intercontinental Westlake. The check-in staff were extremely efficient and in no time, we got whisked away by a golf buggy to our room out on Westlake. The setting of the hotel and views out onto the lake are simply amazing and an attraction in itself. The sunset bar had a great atmosphere though we couldn't make much use of our tight travel schedule.

We travelled into The old quarter of Hanoi during our stay (only 10mins or so by taxi) and relied heavily on their excellent concierge service. Their recommendations for dining options always hit the spot and made our trip that much better.

However, I do note that their rooms are looking a little worn and dated, though it seems like they try hard to maintain it. Overall, this is an excellent hotel.

  • Stayed: January 2014
    • Value
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Thank Cyjy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded January 28, 2014

Dear Cyjy,

Thank you for such great comments about our hotel. It is delight to know that our team has impressed you with our service quality and their genuine, caring attitude. I will make sure our concierge team receives your recognition. At InterContinental Hanoi Westlake we always put our guests’ satisfaction at the center of our continuous improvement program, considering this as our major measurement for all services. I am glad that you had a great stay with us.

I hope to welcome you back to InterContinental Hanoi Westlake soon!

Adam McDonald,
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Hanoi
#14 Luxury Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
Price Range: $127 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Official Description (provided by the hotel):
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi

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