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“Phenomenal City Hotel!”

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InterContinental Hanoi Westlake
Ranked #74 of 606 Hotels in Hanoi
Certificate of Excellence
Reviewed October 19, 2013

Though it's not right in the heart of the action in Hanoi, you'd be insane to stay anywhere else! This is one of the most lovely chain hotels in a big city anywhere! It's located in the West Lake / Tay Ho neighborhood, which is expat central for Hanoi. Accordingly, there are lots of great restaurants and bars within walking distance. It's just a short, inexpensive cab ride to the Old Quarter or the business district. The rooms feel vintage, but they have every modern convenience: excellent linens, flat screen tv, spacious spa-like baths. The best, best part is that each room has a terrace with a comfortable table and chairs for your morning coffee or evening glass of wine. Definitely request a room that is in one of the outer buildings in the lake itself. Be sure to have a cocktail at their Sunset Bar, still one of my favorite spots in the whole city! The Intercon is a real oasis in Hanoi!

Room Tip: Lake view rooms are great, and many to choose from, but request a room in the buildings constructed...
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  • Stayed: August 2013, traveled on business
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1  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded October 27, 2013

Dear mikechi22,

I am very happy to know that you had memorable experience with InterContinental Hanoi Westlake. Sunset Bar is always highly recommended to our guests. Having a cocktail there while seeing the sun set over the Westlake, it is wonderful.
Thank you for choosing us and I look forward to welcoming you back in the near future.

Best regards,

Adam McDonald
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,216 - 1,222 of 2,423 reviews

Reviewed October 18, 2013

Having stayed in quite a few Intercontinental hotels, this one does not live up to the brand at all. The rooms are tired, the service slow, the gym badly managed, the spa terrible and the food just ok. There are much better places to stay in Hanoi - especially the Metropole - that are closer to the centre of town, provide better service and are much better maintained.

  • Stayed: September 2013, traveled with friends
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1  Thank Expat-traveller-HK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded October 27, 2013

Dear Expat-traveller-HK,

Thank you for sharing your feedback with us.

I am very disappointed that we let ourself down in this situation. I already met with operation team to make sure that will not happen again.

We hope to have another opportunity to show you our best service. Please contact me directly at adam.mcdonald@ihg.com if I can be of any assistance.

Best Regards,

Adam McDonald
General Manager

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Reviewed October 12, 2013

Located on Westlake, it's the perfect distance from the madness of the colonial area. Peaceful, with an amazing view, the staff is fabulous, and the rooms very comfortable. Amazing breakfast in Cafe du Lac starts every day off perfectly, and there's nothing better than watching the sun set from the Sunset Bar, out in the lake. I highly recommend the Pavilion Rooms--wake up to a view of the morning fog over the lake. The pool area is a little small, but with views like this, who cares?

Room Tip: For a good view, try the outer Pavilion rooms. If you need an elevator, however, stay in the main bu...
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  • Stayed: October 2013, traveled on business
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1  Thank JourneyMeasured
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded October 13, 2013

Dear JourneyMeasured,

It is always a great pleasure for me to know that you had a great experience during your stay with us. The hotel has a unique location which is built on the surface of the West Lake. From your room you can have a very beautiful view over the lake or you can relax at Sunset Bar and enjoy your drinks in a very romantic scene.

Thank you for choosing us and we are looking forward to seeing you again soon.

General Manager,
Adam McDonald

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Reviewed October 11, 2013

Very nice hotel in Hanoi built on a lake. Very peaceful with everything you need. Very nice restaurant with great staff who remember you from a year ago and what you liked to eat. Beds are like at home, not your Asian rock bed! We'll equipped gym and a good internet connection. About to book to go there again.

Room Tip: The ones on the water are very nice, but price reflects it.
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  • Stayed: November 2012, traveled on business
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1  Thank Daimon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded October 13, 2013

Dear Daimon H,

Thank you for your great comments about your recent staying with us. InterContinental Hanoi Westlake offers the guests not only a surreal resort feeling in the middle of the busy Hanoi only with its unique location, but also with its top-quality and personalized services.
I look forward to welcoming you back to InterContinental Hanoi Westlake in the near future.

Adam McDonald,
General Manager

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Reviewed October 10, 2013

Stayed in a Pool View Room for 3 nights and after going to Halong Bay overnight, stayed the last night in the Lake View Room. Rooms were very similar in layout and a very high standard with both having lovely views, however slight preference to Pool View room. Breakfast was really good with a broad range of selection to choose from. The Saigon restaurant was a bit expensive but really exceptional food. We at there twice we loved it so much. We did find the retaurant promotions were not well advertised (be good if it was in the elevator), but we found they often have good smorgasboard specials with bottomless glasses. The Gym was fantastic with the gym equipment in excellent condition and a good range, water & towels provided, so bring your joggers. The pool was devine. The location of this hotel was one of the best with the hotel being surrounded by the lake giving it a lovely outlook and away from the extrodinarily hectic traffic, even though it was only a short side street from a main road. It was only 10min by taxi to the old quarter and a walk around the lake to restaurants, bars and a general store right around the corner (turn left from hotel into carpark and then into side street). The service was wonderful with the staff at the concierge desk providing exceptional service and catering for every request. Wonderful stay!!

Room Tip: Pool View was lovely
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  • Stayed: September 2013, traveled as a couple
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1  Thank Tropicstraveller_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded October 13, 2013

Dear Tropicstraveller_11,

Thank you for choosing InterContinental Hanoi Westlake for your stay in Hanoi. It is really great to know that we can make a memorable stay for you by our services.

Our Saigon Restaurant offers fresh Vietnamese food which we highly recommend to our guests.
Our Concierge team is always happy to arrange In the know experience for guests.

Your feedback is really encouraging and will be shared with the team.

Thank you and we are looking forward to welcoming you back soon.

Adam McDonald,
General Manager

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Reviewed October 8, 2013

Very friendly hotel with lovely rooms set over the lake.
Great view from the balcony ,rooms very nice Beds super comfortable
Staff couldn't do enough to help.
Excellent breakfast. Great pool.
Walking distance to the temple/pagola

Room Tip: choose a room overlooking the old section of the city
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  • Stayed: August 2013, traveled with friends
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4  Thank geoffrey b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded October 13, 2013

Dear geoffrey b,

Thank you for sharing your comments about your stay at InterContinental Hanoi Westlake. Our hotel has a unique location which is on the surface of the West Lake. Here you can enjoy the peaceful and quiet air. It is great that you like our breakfast and our room.
We hope to welcome you back soon.

Adam McDonald,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

Stayed in this hotel for 3 nights at the beginning of our trip to Vietnam. Hotel rooms were excellent, staff were friendly and very helpful. We arrived at 8am and even though our check in time wasn't until 2pm they showed us to our room by 11am.
Food and drinks were fine however very pricey when compared to the rest of the country.
Overall it was a nice stay but for what we paid and compared to other hotels we stayed in, I didn't think it was great value.

  • Stayed: October 2013, traveled as a couple
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Thank Liam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded October 13, 2013

Dear Liam D,

Thank you for taking time to give us your comment. At InterContinental Hanoi Westlake, we always do our very best to ensure guest have unique experience with us. I am very glad to know that you had an enjoyable time with our team.
I look forward to welcoming you back to InterContinental Hanoi Westlake in the near future.

Adam McDonald,
General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Hanoi
#16 Luxury Hotel in Hanoi
#23 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
Price Range: $127 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Official Description (provided by the hotel):
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi

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