The facilities and setting are great, however, this hotel lacks that very special ingredient, a soul that makes a five star hotel shine.
Many staff just seem to go through the motions without any genuine pleasure or friendliness. The concierge was less than helpful. When our guide asked for city maps for our tour group, she stated that they were only for business groups. We stayed in both the villas and the main hotel and were upgraded to a suite, both are excellent, however, I would recommend the main hotel. Service in the sunset bar was slow and drinks expensive. The breakfast buffet is excellent, but the main dining room is very large and noisy. Althought the hotel is about a 10 to 15 minute taxi ride into the old quarter, the location is good with some cosy bars and cafes to choose from. You can also walk around the lake without being mown down by thousands of motorbikes. The hotel generally? A mixed bag and not up to the Intercontinental standard of service one would expect.More