My husband and I were in North Vietnam in October and stayed at this property twice (2 days each side of a Halong Bay tour). We are Ambassador members, which in itself speaks to our loyalty to IC hotels, and our stay at the Westlake was of the expected high standard. On each stay we had a room with a picturesque view overlooking the lake - beautiful sunsets. The second time we were upgraded to a suite. We thought the first room was large so we were really taken aback by the impressive size of the suite - a wonderful treat. The rooms were very clean, the bed, sheets and pillows of top quality. The bathroom was large, good supply of towels and a great walk-in shower.
The staff both at the main desk and the Ambassador reception were attentive, more than willing to provide assistance and quick to respond to any need we had. We had the opportunity to speak to the Manager, Adam, on several occasions as he was "checking in" with guests on their experience. For us it was evident that the management and staff truly want the guests to have a positive experience during their stay. We had breakfast at both the Club lounge and the restaurant. It was excellent - great choice, great quality and pleasant ambiance. The Club Lounge happy hour was very good with a wide variety of nibblies and a good selection of drinks (in other words my husband got a martini that met his standards!). We ate at the main restaurant for dinner once and found it of very good quality and value.
The pool was lovely particularly after a busy, noisy day of sightseeing. Although we only used the bicycles, the gym was cool, clean and had a good range of equipment. Taxis were readily available and metered and appeared to be taking the shortest route.....which is not always the case in Hanoi:)
All in all a very positive experience and would recommend to folks.
- Official Description (provided by the hotel):
- The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on CondÃ© Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more less
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- Also Known As:
- Intercontinental Hanoi Westlake Hotel Hanoi