Seriously, you will end up wanting to throttle the staff.
The hotel picks backpackers up from the bus for free, which is really handy as the bus stops a long way out of the centre. Take the lift but don't stay, there is no obligation.
The hotel is tatty and dirty, the fifth floor gets so hot that even air-con is practically useless. My boyfriend got stuck in the shower when the door handle broke, a guy eventually let him out but didn't bother fixing the problem for the next guests - it was clear it wasn't the first time it had happened.
Breakfast is the only redeeming feature but not worth the bad service,: constant attempts to overcharge for tours, taxis even bottles of water.... the housekeeping staff don't knock and walk in when they feel like it (even if you've locked the door) then giggle amongst themselves when you're in a state off undress!!
Check-out is a joke, we nearly missed our flight because it took so long - a group of Aussie girls in front of us had the same problem and we heard other people complaining as well. When we checked-out he tried to charge us for a coke from the mini-bar that we didn't drink - he would not take our word and tried to with-hold our passports if we didn't pay!
We asked to change room because the fifth floor was so hot, she promised us one at noon, after check out, but it never happened. We then asked them to leave the power on in the room while we were out so it would stay cool. She said 'of course' and then proceeded to turn it off as soon as we left.
The staff are rude and disinterested and the hotel is dirty. We stayed in loads of great hotels in Vietnam and throughout SE Asia, this was by far the worst - we did tell them this upon leaving!
Just avoid it, take the free lift and then find somewhere else!
p.s. If you have a flight out of Hanoi leave in plenty of time as the taxi is very likely to be late.
- Official Description (provided by the hotel):
- Elizabeth Hanoi hotel is placed in the Hanoi Old Quarter. That is an ideally location in the heart of Hanoi's Ancient Streets, just one minute’s walk you can reach to the famous Hoan Kiem Lake (Restored Sword Lake- The most attractive place for travelers in Hanoi), Elizabeth Hanoi Hotel offers a modern and diverse range of facilities and services ... more less
- Also Known As:
- Elizabeth Hotel Hanoi