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“Decent room, but male concierge was a nightmare”
Review of Camellia Hotel 5

Camellia Hotel 5
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Camellia Hotel 5
Ranked #308 of 604 Hanoi B&B and Inns
Singapore, Singapore
Level 5 Contributor
56 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Decent room, but male concierge was a nightmare”
Reviewed January 2, 2014

Stayed here for a night in late December 2013…
Was moved here from Kangaroo Hostel as one of their guests had requested for a late afternoon check-out…
Location was okay - street appeared to be lined with hardware stores / mechanics...
Was given a level 2 room at the back of building - no view but was decent, clean, and quiet...
Cable tv worked fine, but shower was intermittently hot / cold...
Day female concierge was really nice, pleasant, and friendly…
But male concierge who appeared to have taken over the afternoon shift through to evening was less than satisfactory…
He first tried to overcharge me for my room by rounding off the sum of the outstanding payable – unsuccessful attempt…
He then imposed a higher exchange rate which is unlike any other that I’ve been quoted throughout my travels across hanoi, whether through shopping or other outstanding accomms payable…
When I challenged his VND rate, he rebutted but quickly lowered it; though still slightly higher than usual…
Had to also repeatedly ask for the air-con remote control at least 5 ~ 6 times before he begun searching for one, and as it turns out, the air-con barely worked…
When I persisted in my requests for the air-con remote control, he just kept nodding and tried to brush me off by offering a morning call at 0600 the next morning (I had to leave early for the airport)… Of course, the call never came…
Would I stay here again? Probably not.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank nessa_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Vietnamese first
  • Any
English first
Tübingen
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 31, 2013

We have been guests in this Hotel in 2011 and 2012 and now this time again in 2013.

We booked our room via phone a day in advance and the owner itself confirmed to have a Superior Room for us for 15USD, after a short mail exchange the room was booked and we thought we would get what we paid for...

After arriving at the Hotel one of their employes told us that they only have one room left, but if we come for more than one nights again we will have a nicer room...
What we actually got was a standard room and actually their worst one, up on the 4th floor without any window or anything working in their.
The Aircondition seems to be broken as it was running on full power no matter what you tried to set via the remote. The fan had no blades so it was senseless to use it. There was not a single power outlet in the whole room and the bed was uncomfortable. The walls were already destroyed from bad construction so the paint was already about to get off the wall and the lighting was unreliable coming from a neon tube.

After talking to one of their employes again they also told us that we wont have a breakfast included and we would have to pay 7 USD if we want to have the breakfast, which is a small baguette and a lime juice ...

Best thing in this one night stay, in the middle of the night a woman started to yell until she lost her voice from the ground level up into the staircase. Nobody from the reception cared a thing about this, some other guests ended up bringing her out of the hotel after nobody else took care of her...

Honestly, I will never come back to this place as the rooms are really not up to any standard as they haven't done any renovation in years and they still increase their prices as if they were a 2 or 3 star hotel ...

Room Tip: Stay somewhere else
See more room tips
  • Stayed August 2013, traveled as a couple
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Helpful?
2 Thank Towelie_111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hanoi hotels

Hanoi, Vietnam
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 30, 2013

Stayed here for 7 nights, everything was plain sailing until check out. They over charged for the beer from the fridge in the room, that I can take. The rest I cannot. When the receptionist was calculating the bill the exchange rate was 22000 instead of 21000, we got into a heated row. I had to bring him over to the computer to show him the exchange rate, he backed down. Next he tried to tell me that I had stayed 9 nights instead of 7. Another row ensued but he backed down. Next up the laundry. I was told the rate was 14000 per kilo when I used the service, upon checkout this figure had risen to 40000, apparantly I missed-heard the lady she said 40 I heard 14 blah blah blah..... We argued and fought over everything, they tried to squeeze every last dong they could out of me. In the end I conceded very little to them, but the situation left a bad taste in my mouth and tainted an otherwise ok stay. Spare yourself the grief, do not bed down in this place. They will smile in your face and screw you at every turn! You have been warned!!! Safe trip

  • Stayed April 2013, traveled on business
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Helpful?
4 Thank Ponchovilla24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 14, 2013 via mobile

I was staying in hanoi working for 2 weeks. After staying in one hotel that was damp and felt dirty, we looked around at lots of hotels ranging from $11-25 and this was by far the beat value. It seemed pretty hard to find a room for less than $15. Camellia v was clean, the staff were very friendly and helpful (and didn't hassle you to buy their tours) and the place was peaceful. It's by no means a luxury hotel but a good cheap place.

  • Stayed March 2013
    • Value
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    • Rooms
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Helpful?
1 Thank lblundell256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 12, 2013

We stayed at camellia 5 for 2 weeks and paid 11 dollars a night for a twin room which was a decent size with private bathroom and fridge and tv. We looked at about 6 other hotels in this price range and camellia was definitely the least damp and had the biggest rooms. Major downside was the smell of cigarette smoke. The staff were really friendly and boiled water for us to make hot chocolate and pot noodles - great for sticking to a tight budget! They weren't at all pushy about booking any tours etc.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LazLeRo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 31, 2012

I was working in Hanoi for a couple of months in the spring and the company I woke for booked the neighboring hotel. But when I arrived in the evening I was told that I would stay in camellia 5 instead. At that time i couldn't be bothered, and I got a room with a TV and working aircon.

During my 2 months in the hotel I changed rooms 4 times I think, due to several different reasons, which I didn't understand. Staff was quite helpful when I needed, which wasn't too often, cause I like to do things on my own and explore when out and about. The rooms in general(as I stayed in a few of them) are worn down and not that nice, definitely not like the photo above. There are no window in most rooms, apart from the window looking out in the staircase. Beds are really hard and the aircon is working in some rooms. Wifi doesn't reach all the rooms either.

During the last week of my stayed there things changed drastically. They didn't seem to bother anymore, and the day I was leaving I came back after having lunch and I discovered that my camera was stolen from my suitcase, and they had even searched through my bag for the charger. I can't even describe how upset I was. The lady at the front desk came to my room and initially she said they'd give me money for it, but then she changed her mind and said that someone stole it from me in the street, and all of a sudden she didn't understand a word of english. It was clearly someone who'd been there during the short time I was out, and searched for the most valuable stuff. It really put me off and the last impression I have from Vietnam is this.

So my suggestion is; DON'T GO THERE!

  • Stayed February 2012, traveled on business
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Helpful?
2 Thank Jo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria, South Africa
1 review
Reviewed August 12, 2012

my wife and I stayed at this hotel for 4 nights during our time in Hanoi and we can honestly say that we had no problems. the room was great with a double bed, satelite TV, fridge, A/C and a good clean bathroom. it is in a great location in old quarter, walking distance from resturants, the night market and cheap beer. the best thing about the hotel is the friendly reception lady, she was very helpful with letting us cheak in early and arranging our bus tickets to Laos, not pushy at all and did not try and over charge us at all. she also allowed us to leave our luggage at the hotel and use the internet while we waited for our bus.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Camellia Hotel 5

Property: Camellia Hotel 5
Address: 34 Lan Ong Street, Hoan Kiem District, Hanoi 100000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #308 of 604 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:2 star — Camellia Hotel 5 2*
Number of rooms: 18
Official Description (provided by the hotel):
Small, friendly, family-run hotel in the heart of the Old Quarter, recommended by Lonely Planet, South East Asia on a shoestring and japanese guidebook chikyu-no arukikata. All rooms en-suite - private bathroom with 24hrs hotwater - and all amenities - fan and aircon, minibar fridge, in-room safe, satellite TV, telephone access. Rates include breakfast and free internet access available at all times. Free pickup from train and bus station, airport pickup at fixed rate. ... more   less 
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