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Hans Henrik Køster

Wonderful Hotel

5.0 of 5 bubblesReviewed Nov 1, 2016
I have travelled the World a lot, but Hanoi La Siesta Hotel & Spa is by far the best hotel I ever had stayed at. Well, the location in old town Hanoi is probably not the best with chaotic traffic outside, but on the other hand it adds to the charm of this brillant hotel. But the hotel itself and its friendly staff is out of this World. A real gem in the Heart of Hanoi!
Date of stay: September 2016
Trip type: Traveled with family
5.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hanoielegancehotel, General Manager at La Siesta Classic Ma May Hotel, responded to this review
Responded Nov 8, 2016
Dear Hans K,

I am sorry to hear that you really did not enjoy the location of our hotel much. But I do agree with you that The Old quarter is crazy sometimes with chaotic traffic outside and definitely it is not for those people who are just interested in relaxation. But I am very happy to hear that we are the real gem in the heart of Hanoi and you have enjoyed your stay with us. We do invest a lot of time in effort to train our team in order to provide the professional service. For that very reason, I and my team would love to welcome you back here again very soon.

Sincerely yours,
Do Duc Giang
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews red bean restaurant duplex suite old quarter halong bay street food tour boutique hotel fantastic hotel exceptional service the hotel staff the hustle and bustle sister hotel welcome drink rooftop bar pho would highly recommend this hotel the location is perfect visiting hanoi
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Reviewed November 1, 2016

If you want great service, good food and a central location stay at La Siesta. This small hotel in the old quarter of Hanoi is a little gem. The staff are fantastic as is the food and the rooms are lovely. This hotel could compete with the best of the best and beat them hands down, some of the larger so called 5 star hotels could learn a think or too from this hotel.

Date of stay: October 2016
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
1  Thank GPDCanberra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hanoielegancehotel, General Manager at La Siesta Classic Ma May Hotel, responded to this reviewResponded November 8, 2016

Dear GPDCanberra,

It is our greatest pleasure to receive such beautiful feedbacks from you. I myself think that our property still needs to improve so many things in order to provide the best service to travelers all over the words. But of course, we are happy to know that you had a memorable stay with us and that is the biggest advantage for us to keep up working. For sure we will be your accommodation whenever you are in the same area again.

Best regards,
Do Duc Giang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2016

I stayed with La Siesta on for two nights during separate parts of my trip and they were absolutely wonderful. The service from the bell man, to the receptionists, to the restaurant staff was impeccable. Tina was fantastic. She helped adjust our reservation so we could shower before our long trip home. She also arranged all our car transportation at great prices.
The breakfast buffet contained some of the best food we had on our trip. There was a huge selection of hot foods, prepared foods, and fresh fruits and juices. It was a fantastic start to the day.
Do yourself a favor and stay here!!

Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Geoffrey K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hanoielegancehotel, General Manager at La Siesta Classic Ma May Hotel, responded to this reviewResponded November 8, 2016

Dear Geoffrey K,

It is delightful to hearing your positive feedback in terms of recent stay at Hanoi La Siesta hotel and Spa. It is also great to hear that we are “Home away from home”. And we are happy that you enjoyed our impeccable service from the bell man, restaurant staff to receptionist staff and the buffet breakfast. Especially, one of our greatest asset Tina, I will definitely forward your feedback to her in order to make her day. Thank you once again for your wonderful words and your support. We do hope to see you again soon in Hanoi if the chance given.

Warmest regards,
Do Duc Giang
General Manager

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Reviewed October 30, 2016

Stayed at Hotel La Siesta for 3 nights, great location close to restaurants, bars and walking distance to Hoan Kiem Lake. The rooms were quiet, the breakfast buffet was very good with a nice selection of hot and cold and local and western dishes. The spa was pretty amazing too. The staff were attentive and were always happy to help plan your daily activities and make recommendations. We have recommended this hotel to family and would return on our next holiday.

Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank NomadChick2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hanoielegancehotel, General Manager at La Siesta Classic Ma May Hotel, responded to this reviewResponded November 8, 2016

Dear NomadChick2,

Thank you so much for your positive feedback in term of your stay at Hanoi La Siesta hotel and Spa. It is great to hear that you have enjoyed your 3 nights stay with us with great location, quiet room, good breakfast buffet, pretty amazing spa and our attentive staff. And thank you for recommending us and definitely we would love to welcome you back in Hanoi and being of your service again. All the best and see you soon.

Best regards,
Do Duc Giang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2016 via mobile

We stayed here after a long flight from London. The hotel upgraded us to a split level apartment. The rooms were clean and very quiet and we had a bedroom upstairs, lounge downstairs. The staff were so polite and helpful. The airport transfer was really efficient and good value. The hotel is within walking distance of all the bars and restaurants of the old town.

Date of stay: October 2016
Trip type: Traveled as a couple
2  Thank Hannah1718
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hanoielegancehotel, General Manager at La Siesta Classic Ma May Hotel, responded to this reviewResponded November 8, 2016

Dear Hannah1718,

It is so good to hearing from you after your recent stay at Hanoi La Siesta hotel and Spa. And thank you so much for your positive feedback. We are glad that you enjoyed the upgrade room (but I am sure that other room types are also good for your suitable needs as well and we would love to show you on your next visit), polite and helpful staff, efficient and value airport transfer and convenient location. We wish to be being of your service again in Hanoi with us.

Sincerely yours,
Do Duc Giang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 30, 2016

This hotel takes service to the next level. It is brilliantly located in the middle of the old town. We normally avoid hotel restaurants but the one here (Red Bean) was fantastic for dinner. We stayed for 4 nights - one of them in a junior suite which we would recommend (the free laundry service associated with the room was great). We highly recommend this hotel.

Date of stay: October 2016
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Trevor K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hanoielegancehotel, General Manager at La Siesta Classic Ma May Hotel, responded to this reviewResponded November 8, 2016

Dear TrevorLK,

It is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. And I am so happy to read your feedbacks in term of our brilliant location, fantastic Red Bean restaurant, the benefit for Junior Suite room and especially our service. Our team will keep trying harder in order to provide better service for all travelers. We do hope to seeing you again in Hanoi if the chance given.

Best regards,
Do Duc Giang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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