We slept for a total of 3 nights in the hotel and our main concern it was not the hotel itself, though we spotted a mouse running in the hall, the place where we had breakfast was freaking cold (we’ve been there in January) because was right beside the entrance with doors permanently open with no heating and the room where I slept the last night shower was not sealed and water used to spread all around the bathroom. But that was not a big problem. The thing is that we have been conned by the manager, a little guy called Peter (do not know if he will change his name now but he is easy to spot because is a very little guy stayng at the reception always smiling at you). We booked with him a trip to Sapa (2 nights on the train and one in place with some trekking) and Halong Bay spending 120$ for each package, which for Vietnam is a lot.
Since we knew that beds in public trains were uncomfortable we specifically requested a private car for us, paying an extra.
It turned out that there was no private car, we did not manage to sleep the whole night, when we arrived in the morning to Sapa we could not make the check-in (Peter told us that check-in would have been at 9:00)but we had to wait untill 2 p.m. and the trekking, that should have started in afternoon, had instead been scheduled at 9:30.
I am sure Sapa is a beautiful place, but during the right seasons. In winter time is all wrapped in mist and you won’t see anything.
After the trekking in the fog we finally made the check-in and….surpris: we had no heating in the rooms. My window could not be closed completly and cold air was entering continuously the place. Sheets were obviously soaking wet and we had to look for another hotel, spending a total of 198$ more for 6 people.
We made it back to Hanoi with another sleepless night on the train and once we came back at the hotel the guy, who had been informed of what was happening because we called him, did say nothing and not offered to pay anything for the expenses we had for the other hotel in Sapa.
Another thing that happened is that I gave the guy some stuff for the laundry and they returned me half of the clothes. They lost the rest. Never happened before. Since he did not rebuy me anything, when I was checking out the other manager, a girl, gave me 20$ and she also paid me the 15$ for the taxi to the airport.
The Halong Bay cruise was OK, the only thing is that we paid 120$ and a friend of mine, who bought the same package elsewhere, paid 60$.
Conclusion: avoid this place. They are not reliable, at least as long as they do not realize that tourists are not “species” to be conned at all costs.
- Official Description (provided by the hotel):
- Vision Gold Hotel recommended by Lonely planet, TripAdvisor and other tourist guide books, offers 30 well-appointed rooms and modern facilities to ensure an absolute comfort and pleasure while staying in this brand-new hotel. The hotel is located in the heart of Hanoi old quarter and offers a quiet environment that is perfect for relaxation. Guests can also enjoy a little promenade to St. Joseph Cathedral and reach the Hoan Kiem Lake, shopping areas, restaurants and bars within walking distance. ... more less