The best thing about this hotel is the manager Tracy. She was absolutely amazing. Trips to Sapa and Halong Bay were organized by e mail before we arrived. Everything was handled professionally and with attention to detail. When we arrived Tracy was there to meet us having organized a hotel pickup. She gave us wonderful advice about where to go, where to eat and answered our endless questions in perfect English with humour and knowledge. Tracy knows every guest and makes sure everything runs smoothly. She organized a staff member to take us to the Sapa train (THANK GOODNESS!) and when we arrived back after our trip she had someone to meet us again at 4.30am, we were taken back to the hotel, given a room to shower in, given breakfast all for no charge. We then were picked up to go to Halong Bay. At all times Tracy was caring and we felt very special and safe.
Our Deluxe room cost $30 ! A bargain. The room was clean and comfortable and right in the middle of the Old Quarter , a five minute walk from the lake and right in the middle of brilliant eating places, shops and bars.
Thanks to Tracy and her fantastic staff this hotel is amazing ! Thanks guys. We'll be back.More