The problem with this hotel is the staff. We booked our first night through Agoda and paid $12, the following morning we tried to book a second night over the counter and the girl said that we would have to pay $18. When we asked why, we were told that the previous night we had been put in the wrong room, a better room than we should of been in but this was not true so we just rebooked via agoda as it seemed the easiest option. This did not please the girl on reception and she said that we would have to move rooms but after a few slightly heated words she said that we could stay in the same room but it left a bad feeling. The breakfast was also not great. We had a choice of pinapple with flies on, melon with flies on, bread with flies on and a cooked egg YUM! The second day I skipped breakfast altogether. The problem is that this hotel could be great, the room are quite nice and spacious ( we were in room 304 ) and they could probably charge more if they gave the rooms a facelift but the staff let the whole establishment down with their total lack of regard for their customers. There are two computers that are free to use in reception but they are never available as the staff are always on them and are happy to leave you to sit there waiting for over an hour at a time whilst they play solitare! Overall there are so many other options in this area please do yourself a favour and look elsewhere!
- Official Description (provided by the hotel):
- Royal 2 Hotel (formerly Duc Huy Hotel) is situated in downtown Hanoi, near major office buildings, popular shopping areas and ancient sites. Along with its spacious rooms, elegant furnishings and sophisticated facilities Duc Huy hotel is a place where you can feel relaxed, comfortable and well-looked after. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Royal 2
- Royal 2 Hanoi