Stayed Here nearly 2 weeks completing the adoption of our daughter in Dec 2008. We flew to Ha Noi and took a pre-arranged shuttle to the hotel. Drive was about 25 minutes.
Check-in was fast and they took all the bags to our first room, ground floor near the back of the hotel. The street noise was bad and we could hear staff going in and out of the back door, which in some cases remained unlocked or ajar.
The next morning I went to the front desk and they move us to the third floor without hesitation. Even packed ALL our stuff and moved the bags.
We had a 2 bedroom unit that has a full kitchen with all the tools, plates etc. Two baths was nice. The master has a shower/tub combo while the other is a shower only.
I can say that the washer and dryer are a little poor. Super small capacity and it takes about 5 cycles to dry the clothes. There is a drying rack to assist.
Apartments are really pretty and housekeeping is great! Stocked the water and soda in the ice box daily.
All the employees went above and beyond during our stay and gave us some great tips and even settled an issue with a crooked cabbie.
Didn't get to use the pool since it was not warm enough, but the courtyard has a kids playground area and a gym as well.
Food in the restaurant is adequate for a quick meal but get out to other places. Normally we just ate breakfast there which was pretty good.
I know some people complain about the location, but a cheap cab ride is nothing to complain about to get to an attraction. There is a daily shuttle to the Big K like a HUUUGE department store/grocery in one.
Walk out of the hotel and you can get anything you need though on the street to the left or straight in front. We went to the local open market often for fresh cooking ingredients and similar items.
Would go back here in a heartbeat, without hesitation.
- Official Description (provided by the hotel):
- With landscaped gardens and a quiet open-air environment, you can experience high standards of Hanoi’s serviced accommodation in these spacious apartments. The ideal corporate housing for the international executive and family on project assignment or relocation. The residences are convenient for business while also being close to international schools, shopping and entertainment. The landscaped gardens and spacious apartments with a scenic view of the West Lake provide the security and comfort of private accommodations with the extensive services and facilities desired while on international assignment in Hanoi.With a lush greenery and picturesque view of the West Lake from a private balcony, terrace or compound private garden, each of the spacious apartments is elegantly decorated and fully furnished. The 90 studio, one, two and three-bedroom residences are designed with a variety of layout options so that you can choose the apartment that suits your individual needs. The slate tile and/or wooden floors in the livingareas and carpeted bedrooms, and fully-equipped kitchens provide comfortable and luxurious accommodations for international executives and familiesITailored to meet the individual need of the international executive and family while on business travel or relocation, the services and facilities are extensive and innovative. With shuttle bus services to destinations in the city, quarterly social events and residents' programmes, you can experience and enjoy the culture of Vietnam while living and enjoying Hanoi’s serviced accommodation at its best.24-hour security & receptionDaily breakfastIn-house cafeFully-equipped gymnasiumBusiness centre servicesWireless Internet (WiFi) accessOutdoor swimming pool and children's poolTelephone with IDD & voicemail facilitiesChildren's playgroundChildren's indoor playroomLaundry & dry cleaning servicesBabysitting serviceGrocery delivery serviceDoctor on-callDaily housekeeping service (except Sundays)Room serviceQuarterly social events / residents' programmesFully-equipped kitchenTelevision with satellite & cable channelsWater filtration systemMulti-split air-conditioning & heatingShuttle bus services within the city on fixed scheduleCarpark ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, Agoda, Priceline, TripOnline SA and HotelQuickly so you can book your Somerset West Lake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Somerset West Lake Hanoi
- Somerset West Lake Hotel Hanoi