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“Good hotel, good location, good staff”
Review of Anise Hotel

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Anise Hotel
Ranked #175 of 591 Hotels in Hanoi
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good hotel, good location, good staff”
Reviewed September 9, 2012

We stayed at the Anise for two nights, we found the hotel clean and tidy, the room was again clean and tidy with a modern feel. The breakfast was adequate, with the location of the resturant a real high point. Anise it self is in a great location just north if the old quarter and very near most of the attractions.

Stayed August 2012, traveled as a couple
Helpful?
3 Thank Ian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anisehotelhn, Manager at Anise Hotel, responded to this review, September 28, 2012
Dear Sir,
It was our pleasure to welcome you at Anise Hotel Hanoi. Also we would like to thank you for sharing your experiences, we are happy to know that you enjoyed your stay. We look forward to welcoming you back to Anise Hotel Hanoi in the near future.
With our best regards,

Phan Luong and service team
Anise Hotel Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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453 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
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English first
Auckland, New Zealand
Level 3 Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 3, 2012

Stayed there in September 2010 for 4 nights. Staff were so helpful - getting you taxis, pointing you in the right direction to get around the sites. Rooms clean and tidy. A very central Hotel to all the sites of Hanoi - walking distance to most of the sites, close to the markets. Very good price to stay such a great hotel.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank astocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anisehotelhn, Manager at Anise Hotel, responded to this review, September 27, 2012
Dear Sir,
Thank you for taking the time to share your comments regarding your stay at Anise Hotel Hanoi. Your kind comment is highly appreciated, we are happy to learn that you enjoyed your stay, we look forward to welcoming you back to Anise Hotel Hanoi in the near future.
With our best regards,
Phan Luong and the service team
Anise Hotel Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamworth, United Kingdom
Level 5 Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 27, 2012

The Anise is a very good hotel, however during our visit I did feel that there was a distinct lack of management presence!

The room we had (601) was spacious and spotlessly clean, however there was a 300mm sqaure hole in the wall behind a chair which was a bit concerning!

Staff took breaks during food service times and our early moring call for 5:00am didnt happen due to the desk clerk still being asleep when we went down at 6:45am!!

It does sound like I'm having a whing, however the points i am making can be quickly addressed and then this would be a cracking little hotel.

Please don't let this review put you off.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chet5629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anisehotelhn, Manager at Anise Hotel, responded to this review, August 30, 2012
Dear Sir,
Warmly greeting from Anise Hotel Hanoi,
On behalf of the hotel management and staffs, I would like to thank you for staying with us during your trip in Hanoi, and special thank you for taking the time to share your comments regarding your recent experience with us. Your willingness to share your thoughts with us is highly appreciated.

The inconvenience that you had experienced is indeed very disturbing. We reviewed this very seriously and have shared this with the concerned department team members to ensure that this is not repeated. It is an opportunity for us to improve our services reinforced through a refresher training initiative for our hotel staffs.

Let me assure you that nothing is more important than regaining your trust and all of us here sincerely hope you will give us the opportunity to welcome you again at Anise Hotel Hanoi.

Your trully,

Phan Luong/Ms
Vice Manager
Anise Hotel Hanoi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 22, 2012

Myself and a group of friends visited Vietnam in June 2012. We arrived at the hotel which was situated about 15 minutes away from the Old Quarter. We had deluxe rooms which were spacious and very clean, the beds were comfy and had all the facilities were available; also the rooms came with a view of the hustle and bustle of city which was nice (bare in mind once your inside the hotel you can't really hear any outside noise). The staff were very friendly and helped us with directions around the city and gave us recommendations. The breakfast had a good variety of mainly western food, also during some of the evening we did dine at the hotel and the food was good!!! On the last day when we were leaving Hanoi, they knew we had an early flight and pre-packed our breakfast for us, which was very kind of them!!!! Again I cannot stress how welcoming the staff were and they helped us with any queries and I would highly recommend this place!!!

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank saba e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anisehotelhn, Manager at Anise Hotel, responded to this review, August 30, 2012
Dear Valued Guest,
Warmly greeting from Anise Hotel Hanoi,
We would like to thank you both for your preference and sharing your experience related with our hotel, services and staff. We care all the comments received from our guests in order to supply the best service. Wishing that we will have the honour of welcoming you and your party again at Anise Hotel Hanoi.
Sincerely Yours,

Phan Luong/Ms
Vice Manger of Anise Hotel Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 5 Contributor
67 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed August 17, 2012

We stayed here for one night on 28th July 2012. We had a family room with one king size bed and then two single beds for our two children. The room was very spacious and the kids' area was divided from our area by a shelf section. There was a mini bar, kettle, hairdryer etc. The bathroom looked a bit tired but everything worked. Breakfast was good, plenty of fruit, eggs, ham/cheese and some pastries. The staff on reception were very helpful and quite happy to write down the name of where we wanted to go to help us communicate with the taxi drivers. It was a three to four star hotel and I would recommend it.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lockettorres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anisehotelhn, Manager at Anise Hotel, responded to this review, August 30, 2012
Dear Sir,
Warmly greeting from Anise Hotel Hanoi,
It was our pleasure to welcome you and your family at Anise Hotel Hanoi. Also we would like to thank you for sharing your experiences. We kindly inform you that guest comments are seriously considered by our management as our aim is to supply the best service.
We look forward to welcoming you and your family back to Anise Hotel Hanoi in the near future.

Yours truly,

Phan Luong
Vice Manager
Anise Hotel Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 15, 2012

We stayed at the Anise hotel for two nights, went to Halong Bay, then came back for a third night. Staff were extremely helpful nothing was too much trouble-they kept luggage for us whilst at Halong Bay, helped us to print out boarding passes online and informed us of the best route into town. To top it all off, we were upgraded to a park room on our return from Halong Bay-room 301-really lovely, 4* standard. Views from 11th floor breakfast room also excellent.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank jzparkes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anisehotelhn, Manager at Anise Hotel, responded to this review, August 30, 2012
Dear our valuled guest,
Warmly greeting from Anise Hotel Hanoi,
I would like to take this opportunity to thank you and your party for choosing Anise Hotel & sharing your ideas at Tripadvisor.com. Our management is always paying high attention to the experiences of our guests in order to supply the best service. We hope to welcome you again at Anise Hotel Hanoi.
With my Best Regards,

Luong Thi Phan/Ms
Hotel vice manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 13, 2012

We arrived into hanoi in 40 degree heat from the UK (which was 12 degrees) with the noise and hustle of Hanoi life. The hotel is on the main street but the warm welcome and cool temperature in the lobby brought a sense of calm back into our lives. The family room was enormous. A great king sized bed and a separate section behind a screen for our son with his own TV. The staff were friendly and efficient and the restaurant had amazing views over Hanoi. The food was great too.

Room Tip: Room 111 was fab!
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank weeguy67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anisehotelhn, Manager at Anise Hotel, responded to this review, September 28, 2012
Dear Sir/Madam,
It was our pleasure to welcome you and your family at Anise Hotel Hanoi. Also we would like to thank you for sharing your experiences at Tripadvisor.com. Our management is always paying high attention to the experiences of our guests in order to supply the best service. We hope to welcome you and your family again at Anise Hotel Hanoi.
With our best Regards,
Luong Thi Phan and the service team
Anise Hotel Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Anise Hotel

Property: Anise Hotel
Address: 22 Quan Thanh street | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #175 of 591 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Anise Hotel 3*
Number of rooms: 42
Official Description (provided by the hotel):
A boutique hotel of 3* standard, located at the corner of Hanoi Old quarter, 10 minutes walk from the Hoan Kiem lake, overlooking Hang Dau Park. With 42 well appointed high standard rooms. All guest rooms provide international standards of comfort and amenities featuring Asian contemporary décor. All room have individually controlled air-conditioning, WIFI, Cable TV offering a wide range of channels and languages, mini-bar, tea and coffee making facilities, hairdryer, bath and shaving outlet. The hotel with full services of Business centre, Concierge, Cashiering, Travel desk, Bar & Restaurant, Gymnasium, We ensure you the best comfortable and services while staying with us either on business or leisure trip. ... more   less 
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Also Known As:
Anise Hotel Hanoi

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