When I checked into this hotel, I told the receptionist that I will be staying for 2 nights. When I return to the hotel on the 2nd night at about 10pm, i was told that they had given my room to someone else!!! My things all packed and "placed in the lobby". When I try to reason with them, the receptionist told me that as I was out whole day, the rest of his staff did not know that I was staying for 2 nights, so gave my room away. They do not showed any respect to the customer by moving my things without permission and gave my room away when I am still staying in there. No signs of remorse from them, and I had to find my luggage piece by piece in the lobby. Avoid at all course!
- Official Description (provided by the hotel):
- Located in heart of Hanoi, A & Z Queen Salute hotel is beside the Hoan Kiem Lake and many main attractions like shopping, post office, railway station, ect. ... more less
- Also Known As:
- Hanoi Spirit Hotel