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“Avoid at all cost”
Review of Hanoi Spirit House

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Hanoi Spirit House
Ranked #464 of 597 Hotels in Hanoi
Reviewed November 22, 2007

When I checked into this hotel, I told the receptionist that I will be staying for 2 nights. When I return to the hotel on the 2nd night at about 10pm, i was told that they had given my room to someone else!!! My things all packed and "placed in the lobby". When I try to reason with them, the receptionist told me that as I was out whole day, the rest of his staff did not know that I was staying for 2 nights, so gave my room away. They do not showed any respect to the customer by moving my things without permission and gave my room away when I am still staying in there. No signs of remorse from them, and I had to find my luggage piece by piece in the lobby. Avoid at all course!

  • Stayed: November 2007, traveled solo
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1  Thank invisible_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (13)
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10 - 13 of 13 reviews

Reviewed April 23, 2007

The woman in charge of the lobby had conjunctivitis, an eye infection. Instead of giving her a few days to heal, she worked and my whole group, 7 people, got conjunctivitis because of her!!!! She didn´t know the least of hygiene and touched her eye all the time and then touched everything else, including our keys, receipts, etc.... We all ended up with the eye infection and spent quite a lot in hospitals and eye care.
Also, we requested a room a with air conditioner and although it made a noise as if it was on, no cool air came out of it.
I forgot to check my clothes that I had sent to laundry.... they forgot to give me back some pants. I realized this after I had boarded my plane back home.

  • Stayed: August 2006, traveled as a couple
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8  Thank Julia26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 11, 2007

Initially the staff at this hotel were reasonably friendly, and gave us a large comfortable room, but this was too noisy so we requested a quiter room for our second night, which they provided and our luggage was moved.
HOWEVER, once they reolised that we had booked our Halong Bay tour with another tour company they were very angry.
They started to demand a very high price for a low quality room, once we started to bargin with them, they proceeded to yell and told us to check out if we were unhappy, knowing that our trip started any minute.
So avoid this hotel unless you are prepared to book tours with them.

  • Stayed: April 2007, traveled with friends
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7  Thank volunteer_in_vietnam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2008
Google Translation

  • Stayed: May 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank elorac_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Spirit House

Address: 50 Hang Be St., Hoan Kiem Distr., Hanoi 084, Vietnam (Formerly A-Z Queen Salute Hotel)
Location: Vietnam > Hanoi
Hotel Style:
Ranked #464 of 597 Hotels in Hanoi
Price Range: $12 - $35 (Based on Average Rates for a Standard Room)
Number of rooms: 20
Official Description (provided by the hotel):
Located in heart of Hanoi, A & Z Queen Salute hotel is beside the Hoan Kiem Lake and many main attractions like shopping, post office, railway station, ect. ... more   less 
Also Known As:
Hanoi Spirit Hotel

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