We booked the room at New Star Hotel by coincidence based on the great location in the old city and the good price. When arriving jetlagged we were warmly greeted by all the staff and were happy about the family room we received. We are travelling with our two children (11 and 13 years old) and they too were happy with both the room as well as the walking distance to the lake and the markets.
Normally, we like to plan our trips ourselves, but after consulting the Hotel manager, Mr Thomas Nguyen, we accepted his assistance in organising our Vietnam vacation. A choice we are very happy with! We planned the trip together with Thomas and he advised us - based on our requests - where to go and where to stay to get the most out of our trip. We visited Sapa, Halong Bay, Huê, Hoi An and will continue to the South. In between the different parts of the trip - we were allowed to use the hotel in Hanoi as our base to be able to freshen up and they kept our luggage for no charge.
The trip was completely adapted to our wishes and we got to borrow a mobile phone from the hotel in order to be able to stay in contact if we wished to change anything (stay longer, stay less in one place). When taking the train we were escorted by staff to the correct train. We were also picked up upon arrival by private drivers.
Mr Nguyen, Mr Wall - the sales manager and their staff are doing a great job. We can strongly recommend this hotel both to business and leisure travellers. We will for sure return to Hanoi and the New Start Hotel. All-in-all - a VIP treatment and great value for money!
- Official Description (provided by the hotel):
- Hanoi New Star hotel is a NEW - 3 STAR HOTEL IN HANOI, Vietnam, perfectly situated in the heart of Hanoi's ancient streets, very close to Night market and Dong Xuan market. The famous Hoan Kiem Lake (Sword Restored Lake) is just a minute's walk away. The hotel is very convenient for guests with shopping and banking needs, and there are plenty of eating and entertainment around. ... more less
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