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466 - 471 of 1,080 reviews
Reviewed August 30, 2016

Very nice apartment, clean sheets, very good service. Buffet breakfast is exceptionally good. Their every night food theme is good, we enjoyed their Mexican night food. The location is on the spot, near to many shops and tourist spots and they also have shops within the building.

Date of stay: August 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank LWhorlow
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this reviewResponded September 5, 2016

Dear LWhorlow
It was a great pleasure having you stayed with us recently at Somerset Grand Hanoi. Thank you so much for taking the time to share your experience with us. I am most happy to read you enjoyed your stay thoroughly and we truly appreciate your compliments. We are humbled by your kind words and certainly take pride in delivering high quality of product and service to our valued guests such as yourself.
Our team and I are looking forward to welcome you back for another memorable stay.
Warmest regards
Lew Yen Ping
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2016

room facilities are in good condition. slow check-in & out. receptionists are neglectful and not friendly.

This serviced apartment is better for family with long stay. there are enough services close by and/or within the building.

Date of stay: August 2016
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank xuanthapd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this reviewResponded September 5, 2016

Dear Xuanthapd
Thank you for your recent stay with us and for taking the time to share your psotive review of our strategic location and our facilities. At the same time, I am sorry to hear that our service did not meet your expectations. It is always very valuable for us to understand our guests experiences so that we can continue to review our service offerings. I would greatly appreciate it if you could reach me directly and provide me specific detail of your dissatisfaction and I will be happy to address it.
Once again, thank you for kind patronage and we hope to see you again soon.
Warmest regards
Lew Yen Ping
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2016

Satisfied with the good service, staff are very friendly, the location is so centralized. I will definitely come back in the near future and will recommend it to my family and friends. It's a quiet place even though the hotel is quite large.

Date of stay: August 2016
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mimi Pham D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this reviewResponded August 28, 2016

Dear Mimi Pham D
Thank you so much for sharing your positive impressions of your stay at Somerset Grand Hanoi! I am glad to hear that our service, associates and strategic location are meeting your expectation. Your compliments encourage us to work harder.
Once again, we truly appreciate you for recommending us to your loved ones and we certainly look forward to the pleasure of welcoming you back for another memorable stay.
Warmest regards
Lew Yen Ping
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2016

Stay here and you won't be disappointed, but pleasantly surprised! The staff are impeccably trained and friendly, the rooms clean and quiet, a wonderful gem in Hanoi! I highly recommend this hotel for short or extended stays!

Date of stay: August 2016
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lindaveronicav
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this reviewResponded August 28, 2016

Dear Lindaveronicav
It is wonderful to read your recent stay experience at Somerset Grand Hanoi and I am most thankful for your kind words on our property and service! Thank you so much for also recognizing the service of our associates and I am glad they have brought life to our brand. Among all, thank you for mentioning Somerset Grand Hanoi is a wonderful gem in Hanoi.
Once again, thank you for staying with us and we look forward to welcoming you back soon for another great stay.
Warmest regards,
Lew Yen Ping
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2016

We rent the 2 bedroom apartment
large living room
full equipment kitchen for cooking
washing machine
ironing board, etc
the also provide vietnam coffee (nice local touch)
you can find groceries store, cafe, and restaurants downstairs
great location
very easy to catch taxi
so much easier if you have Uber apps, if u dont speak vietnamese

Date of stay: December 2015
  • Trip type: Traveled on business
    • Value
    • Rooms
    • Service
1  Thank adityaprimadi
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this reviewResponded August 28, 2016

Dear Adityaprimadi
Thank you for taking the time to write your positive impressions about your recent stay at Somerset Grand Hanoi. It is a great pleasure to read that you had an enjoyable experience and that our facilities, service and location are meeting your expectations. Thank you also for pointing out that our apartments are very spacious and equipped with all of the amenities and facilities for both short and long stay.
Thanks again for recommending us and look forward to your return and I hope I can say hello to you personally!
Warmest regards
Lew Yen Ping
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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