Stayed for four nights (rooms 802 and 803 on Dec 21-23 and Dec 25-27) in a 2 bedroom deluxe unit. Really liked the units as they were very spacious with living room, dining area and fully equipped kitchen, washing machine, etc... Basically everything you would need, like a home away from home. Close enough to to the old quarter area with a supermarket right beside the lobby for buying basic groceries. A CP Taxigroup stand right outside was also very helpful. Large swimming pool and gymnasium also available though did not get a chance to use it. Also liked the fact that the units also have A/C heater which was very helpful for staying in Hanoi during December.
The staff were really very helpful in offering suggestions for restaurants and shopping. Would also like to commend them for helping us retrieve a bag we left in one of the taxis we took from the lobby. They were able to return the bag almost immediately right after we informed the lobby/reception. Great example of excellent customer service!! Keep up the good work.
Breakfast was also ok and would really recommend this serviced apartment for families. Really great value for money.
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- Also Known As:
- Somerset Grand Hanoi Hotel Hanoi
- Somerset Grand Hotel Hanoi