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“Nice Rooms, Friendly Staff and Very Good Service.”

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Somerset Grand Hanoi
Ranked #76 of 591 Hotels in Hanoi
Certificate of Excellence
Manila, Philippines
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Rooms, Friendly Staff and Very Good Service.”
Reviewed January 2, 2014

Stayed for four nights (rooms 802 and 803 on Dec 21-23 and Dec 25-27) in a 2 bedroom deluxe unit. Really liked the units as they were very spacious with living room, dining area and fully equipped kitchen, washing machine, etc... Basically everything you would need, like a home away from home. Close enough to to the old quarter area with a supermarket right beside the lobby for buying basic groceries. A CP Taxigroup stand right outside was also very helpful. Large swimming pool and gymnasium also available though did not get a chance to use it. Also liked the fact that the units also have A/C heater which was very helpful for staying in Hanoi during December.

The staff were really very helpful in offering suggestions for restaurants and shopping. Would also like to commend them for helping us retrieve a bag we left in one of the taxis we took from the lobby. They were able to return the bag almost immediately right after we informed the lobby/reception. Great example of excellent customer service!! Keep up the good work.

Breakfast was also ok and would really recommend this serviced apartment for families. Really great value for money.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review, January 6, 2014
Dear Reviewer,

Happy New Year!

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities.

From all of us at Somerset Grand Hanoi, we look forward to welcoming you again.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Jakarta, Indonesia
Level 6 Contributor
147 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed January 1, 2014

This is a serviced-apartment type hotel.
Instead of a room, you get an apartment, with bedrooms, a living room, and a kitchen (sink, refrigerator, washing machine).
The rate is around (more or less) US$200/night. One apartment can easily accommodate 4 - 6 people.
The bedroom is equipped with 1 king size bed, and two smaller beds.
Hotel staffs are friendly and communicative. You can book the room online.

Free high speed internet WiFi is available inside the room and other area at this hotel.
The bathroom is clean, and has hot water. It also has a decent swimming pool, free of charge.

The breakfast is good although a little bit limited in food variation. It serves good western food anyway.

The location is superb, only a minute away from Hoa Lo Prison Museum and Women Museum. It is only 15 minutes walk from Hoan Kiem Lake, and two bus stops are located just in front of this hotel.

The hotel can also arrange some trip to touristic places in Vietnam. Although the package comes with a slightly higher price, but it is reliable.

Excellent pick for groups or family.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lsaml K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review, January 6, 2014
Dear Reviewer,

Thank you for choosing Somerset Grand Hanoi as your accommodation during your holiday in Hanoi. We are happy to hear that you have enjoyed our facilities and service. It is always encouraging for us to learn that our valuable guests are satisfied with our product and service. We hope that we will have the pleasure of welcoming you again in the near future.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 29, 2013

We stayed for a couple of nights in a 2 bedroom Appartment. Overall very nice, clean, functional, well decorated, and a very nice breakfast buffet. The service was good, with quite a friendly and helpful staff at reception. Location was ok, not too far from Hoa Kiem lake. Overall a great value, considering you basically get the same as a 4-5 star hotel suite for less than half the price.
On the minus side, I found the beds a little too firm to my taste.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patinec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review, January 6, 2014
Dear Reviewer,

Happy New Year!

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities.

Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
65 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed December 19, 2013 via mobile

Staff are always willing to help and we are always greeted warmly by the staff. Rooms are also quite comfortable. Just mind the color of the toilet floors... Breakfast is okay. But if you like the city view, choose this Apartment!

Stayed December 2013, traveled with family
Helpful?
Thank googlercolin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yen Ping L, General Manager at Somerset Grand Hanoi, responded to this review, December 22, 2013
Dear Mr. Colin,
Thank you very much for your review and for choosing Somerset Grand Hanoi as your preferred accommodation choices in Hanoi.

We were delighted with your feedback regarding your recent stay and have shared your compliments with our team. We pride ourselves on the level of customer service that we provide at Somerset Grand Hanoi and feedback such as yours is most encouraging.

We hope that we will have the pleasure of welcoming you again in the near future.

Wishing you and your family a Merry Christmas and Happy New Year.
From all of us at Somerset Grand Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antipolo City, Philippines
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 26, 2013

We stayed in a 3 bedroom apartment being rented by a friend. The apartment was spacious with a living room, functional kitchen, comfortable 2 single beds in one room, and a queen bed in the center room and a masters bedroom. If you are thinking of a longer stay, they offer reduced rates with freebies such as meal coupons at the restaurant and some basic grocery items. The location is good - within walking distance of Hoan Kiem Lake, St. Joseph Cathedral and many shopping places. Staff are very friendly - they will get a taxi for you assist you if they see you carrying too much. In the building there is supermarket which is very convenient. It is also frequented by tourists because of a clothing shop which sells authentic North Face bags and jackets among other brands.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JESM26008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review, November 28, 2013
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.

Once again, thank you for your valued patronage. From all of us at Somerset Grand Hanoi, we look forward to welcoming you again at any one of our serviced residences.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 20, 2013

We stayed in a 2 bedroom apartment for 3 nights and we wouldn't be happier with the hotel and its staff. The staff were friendly and helpful, willing to be flexible to accommodate our late check out. The apartment was spacious and clean, plenty of room for 4 adults. The internet access were solid throughout the building which was a pleasant surprise! The breakfast service and quality was fresh - the omelet cook had the biggest smile while carefully preparing our orders.

In terms of the location, it was in close proximity to the lake and major attractions so we walked everywhere and get to "experience" the crazy traffic Hanoi has to offer.

The only "complaint" or improvement suggestion I would make is about its pillows. They are rather flat and offer no neck support so standard height will be appreciate.

I will strong recommend this establishment to friends and will certainly stay again when come back to Hanoi.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank helenshopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review, November 21, 2013
We are glad to hear your compliments. Your kind words will be shared with all staff concerned. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery.

On seperate note, we have also taken note of your comment on the pillow. Please note that we do supply firmer pillows on requests. We will ensure this will be effectively communicated to our guests.

Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
86 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed November 17, 2013

We enjoyed 2 nights here then went back after our stay on Halong Bay for another night. The staff are great here and are more than happy to help with Taxis, advice etc.
They held our suitcases overnight while we were away at no extra charge and had them ready in our room on arrival.
We had 2 different rooms and both were fantastic. We travel with 3 children and they enjoyed their spacious bedrooms with TVs. The lounge, dining & kitchen were all of a high standard as well as our ensuite and main bathroom.
The restaurant & bar are great and seem to be open to late hours. There is a little supermarket downstairs which has a great range of food & amenities.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rachel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this review, November 18, 2013
Thank you for your feedback which will be share with the team at Somerset Grand Hanoi. Your feedback motivates us to do better to ensure our residents bave a warm and pleasant experience. We look forward welcoming you again.

Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Somerset Grand Hanoi

Property: Somerset Grand Hanoi
Address: 49 Hai Ba Trung St, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
#19 Luxury Hotel in Hanoi
#28 Family Hotel in Hanoi
#35 Business Hotel in Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Somerset Grand Hanoi 4.5*
Number of rooms: 185
Reservation Options:
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Also Known As:
Somerset Grand Hanoi Hotel Hanoi
Somerset Grand Hotel Hanoi

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