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Somerset Grand Hanoi
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Reviews (808)
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524 - 529 of 808 reviews
Reviewed August 18, 2013

Stayed 4d3n in 2-bedroom premier. The apartment is well furnished and spacious. The kitchen is well equipped, provided detergent powder for laundry and dish detergent. There is a supermarket at the ground floor selling basic goods.

  • Stayed: August 2013, traveled with family
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Thank Babybun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this reviewResponded August 19, 2013

Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the compliments about our service and facilities. We hope to welcome you again.

Kind regards.

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Reviewed August 14, 2013

After traveling through Vietnam, it was great to stay in Somerset for a couple of days. The apartments are huge, we had a two bedroom apartment with the four of us. It was nice coming home to after spending days in this buzzing city with millions of scooters. The kids were especially happy with the very big pool. Staff was very helpful. Value vor money is excellent.

Stayed: August 2013, traveled with family
Thank Karlijn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this reviewResponded August 19, 2013

Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.

Kind regards.

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Reviewed August 13, 2013

Stayed in Aug with 4 friends, we booked their biggest Apartment.
Good:
1. Extremely professional and courteous staff. Fast Check in and Check out. Nimble room service.
2. gave us 24th floor on requesting for a higher floor.
3. Pool and Billiards Table, functional gym, an 8ft Swimming Pool. All in good condition.
4. Excellent breakfast with courteous staff, a very good spread.
5. Good location, on the edge of old Quarter and near the Lake, at the same time giving an escape from the suffocating lanes of Old quarter.
6. card accessible floors through the lift.
7. Big sprawling apartment, individual AC controls, functional Kitchen. Very clean. Fab Views of the City.

Average:
1.The only negative can be that it is a little dated property and can do with some refurnishing.

Will definitely stay again!

Room Tip: HIgh floor will give fab views of the city !
  • Stayed: August 2013, traveled with friends
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1  Thank thesharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this reviewResponded August 19, 2013

We are glad that you had an enjoyable stay. I will share your compliments with my colleagues. We have also taken note of your observation with regards to the refurnishing of the apartment and will look into it closely with our partners concerned. Thank you for sharing your experience and we look forward to welcoming you again.

Kind regards.

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Reviewed August 1, 2013

Nice apartments. washing machine/ dryer, manageable airco unit in each room, good bed, space, breakfast (view and low noise at high floors). Great with kids.

Pool is nice and large. Not very cozy. In the afternoon, it is nicely located in the shade. There is a billiard table and one can do table tennis. There is a tennis court and gym. As comes with an apartment complex, it lacks a bid of the dynamic atmosphere of a real hotel. However, that is no issue to us.

Personnel at reception and restaurant is pleasant and very helpful.

Location is perfect. It is above a (small) shopping centre (supermarket, café). It is in walking distance of some restaurants (near cathedral) and the lake. To the lake by taxi is approx 20,000 VND. To the old town it is approx 25.000 VND.

The hotel has a taxi stand of Taxigroup. So there is always a metered taxi available.

Would stay here again.

Room Tip: One side of the building faces the pool, other the city. Would recommend the city view. High floor to reduce street noice.
  • Stayed: July 2013, traveled with family
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Thank A1V1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this reviewResponded August 10, 2013

Thank you for taking the time to leave such a wonderful review of your recent stay at Somerset Grand Hanoi. It is a pleasure to read how highly you recommend all aspects of the service and products you received while staying here. I will be delighted to share your kind comments with the team and I very much look forward to the opportunity of welcoming you back in the not too distant future.

Kind regards.

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Reviewed August 1, 2013 via mobile

We stayed here with our two kids in July and thought it was perfect. Everything is close my. Max $3 taxi ride. There is a supermarket underneath which it great to get cheap drinks and snacks. There is a coffee shop just left of the door. And if you go out the back past the supermarket there is a cheaper day spa. $24 for 60 min massage. Huge apartment giving everyone space. Great pool and gym and the breakfast was amazing. Also super friendly staff that are always happy to help with anything but to be honest we didn't want for anything.

  • Stayed: July 2013
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Thank Jacobi0207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew M, General Manager at Somerset Grand Hanoi, responded to this reviewResponded August 2, 2013

Thank you for choosing Somerset Grand Hanou as your accommodation during your holiday in Hanoi. It is always encouraging for us to learn that our valuable residents are satisfied with our service. We hope that we will have the pleasure of welcoming you again in the near future.
Kind regards

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