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Somerset Grand Hanoi
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Reviewed July 3, 2012

We scoured trip advisor before booking a Hotel in Hanoi not having been to this city before. We were very glad we chose this Hotel through Tripadvisor comments. Value for money is excellent, we stayed on the 20th floor which blocks traffic and constant vehicle horns from hearing during the night. The rooms are well appointed, we had a two bedroom / two bathroom fully self contained suite which was approximately $200 AUD great value. The added bonus was the location and Hotel pool which we used after walking around in the heat of Hanoi. Would highly recommend.

Room Tip: Book a room on the highest floor as you can to block traffic noise.
  • Stayed: July 2012, traveled with family
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1  Thank Tull33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 5, 2012

Thank you for your excellent review of Somerset Grand Hanoi.

We are very pleased that had an enjoyable stay with us. Being centrally located in the city center, all major attractions and eateries are within walking distance from our property.

Our spacious apartments are indeed great value for money as we have recently completed extensive refurbisbment of our apartments to provide the comforts of a modern home for our guests.

Best regards,

Michael Chan
General manager

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Reviewed June 29, 2012

Stayed 3 nights in mid-June, 2 children and 2 adults. The spacious rooms perfect after a 20 hour trip (we did ask to change rooms, which they accomodated easily). Staff friendly, good breakfast, cleaning staff efficient. Nice pool, and gym. Provided extra laundry detergent which was a nice touch. Staff able to tell us how much taxi trips would be and to recommend restaurants. We were worried that far away from Old Quarter but taxi's were 30,000 dong and the area much cleaner (and no smell from Hoan Kiem Lake either!). We would definitely stay again!

Stayed: June 2012, traveled with family
Thank Tina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
somersetsby, General Manager at Somerset Grand Hanoi, responded to this reviewResponded October 22, 2012

Thank you for taking time to send in your generous feedback.

We are very pleased to note that your family and you had enjoyed your stay at Somerset Grand Hanoi serviced residence. Our property has recently completed an entensive upgrading to enhance the stay experience of our residents and guests.

We certainly look forward to welcoming you again on your next visit to Hanoi.

Best regards,

Andrew Mah
General Manager

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Reviewed June 17, 2012

this place located in the center of all sights with good restaurant near by...nice clean room and worth the money. convenient with supermarket and coffee shop on G floor. money exchange at the front deak make it easy for guests!

  • Stayed: June 2012, traveled with friends
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1  Thank Nitnada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 30, 2012

Thank you for your generous review.

Somerset Grand Hanoi is indeed located right in the city center and is within short walking distance to all major attractions and in Hanoi.

Our spacious apartments were fully refurbished recently to give our guests the comfort of a home away from home.

Yours sincerely,

Michael Chan
General Manager

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Reviewed May 24, 2012

The location is perfect. It's within a 10 minute walk to the Old Quarter (which was convenient with two young children) but far away enough from all the hustle and bustle of it all.

We stayed here for 4 nights at the end of April in a two bedroom apartment. The apartment wasn't very spacious, but was newly renovated so was very comfortable. Free wi-fi in each room was a bonus. The pool provided a good distraction for the kids after a hot day walking around and the buffet breakfast was fantastic. Staff were very friendly and went out of their way to cater to our needs. The supermarket downstairs was also good for stocking up on supplies or snacks. The hotel is also around the corner from Quan An Ngon. This was the best place I ate at in Hanoi and could have happily eaten there everyday.

The only reason I haven't given it a rating of 5 is because the pillows were horrible and the towels were very thin. Other than that, I would highly recommend this place for families.

Room Tip: Request a room on a higher floor if you are bothered by the traffic noise.
  • Stayed: April 2012, traveled with family
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1  Thank nietsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 30, 2012

Thank you for your generous comments on Somerset Grand Hanoi and I am very pleased that your family and you had an enjoyable stay with us.

I would like to thank you for your compliments of my colleagues. Such positive comments will definitely inspire my team towards providing excellent service to our guests at all times.

Please accept our since apologies as our pillows and towels did not meet your expectation. Our new towels have arrived and we do have cotton pillows available on request.

My team and I look forward to your return visit in the near future.

Best regards,

Michael Chan
General manager

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Reviewed May 18, 2012

My family of 4 checked in this serviced apartment for 4 days nights It was a delightful experience staying here as the staff is so helpful and friendly and they go all the way out to assist us in the tourist places and restaurants to eat!
Thumbs up for this place!

  • Stayed: May 2012, traveled with family
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Thank fairness07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 30, 2012

Thank you for your wondrful review of Somerset Grand Hanoi.

I am very pleased that we have contributed in some ways to the memorable holiday for your family during your recent stay with us.

I also wish to thank you for your generous compliments of my colleagues. Such positive comments will definitely inspire us to consistently improving our service standard.

My team and I look forward to your return visit in the near future.

Michael Chan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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