A group of five of us stayed in the downtown version of this hostel for 5 nights.
It's lively and a great place to meet people.
The food is good.
We paid for an air conditioned 6 bed dorm. They turn the aircon off in the morning and turn it on again in the evening. This is completely fine if everyone is out all day. I was at the hostel one of the days and they refused to switch it back on. I said that I'd paid for an air conditioned room, at first I got a lame excuse about check out times which I don't see was relevant as I was staying 5 nights. After going back and forth for a while the lady point blank refused to switch it on (it being late afternoon and sweltering in the room).
We went out for some drinks and I came back to find that the aircon was on but at a higher temperature, I went downstairs to see if they'd adjust the temp for us. The guy wanted to come up himself and wake everyone to adjust it as he refused to loan me the remote, which in itself is ridiculous, the remote should be in the room so that guests can adjust the temp themselves like every other hostel and hotel in the world. I was fairly pissed off at this stage and to add insult to injury I turned around to go back to bed (the guy was not giving up the sainted air con remote for love or money and I didn't want to have him wake those who were asleep in the dorm) and there was a big rat scurrying out the back door.
We also suspect that the place had bed bugs. My mate an I had some suspect looking bites on our legs while we stayed here. The sheets are changed every time time someone checks out and on the face of it the place looks spotless.
The food is yummy but completely overpriced, most mains start at 90,000 dong. The beer is also a rip off starting at 35000 a beer where if you step outside and go to a bar you'll pay 5000 for draft and 15000-20000 for a bottle.
Don't leave your belongings in the safety deposit box, they have a sign in and out system for it which is fine only they don't ask for any ID when you want your stuff back. Unless they can remember the names and faces of hundreds of guests every day this doesn't seem very secure. Anyone could have clocked the name and belongings of someone else on the sign-in sheet, came back later when their shift changed and claimed to be that person to get their belongings. You can see everything everyone has in the safety deposit box, names and descriptions. Absolutely crazy.
All in all I found this hostel over rated and the staff completely unhelpful and unaccomodating when there was a request or a problem. I would definitely stay somewhere else which is a pity as we stayed in Hue Backpackers (same company) and it was great. I was expecting a similarly good stay here but was very disappointed.
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- Also Known As:
- Hanoi Backpackers Hotel Hanoi
- Backpackers Hostel Hotel Hanoi
- Backpackers Hostel Hanoi