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“Wonderful breakfast menu!”

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Artisan Lakeview Hotel
Ranked #42 of 663 Hanoi B&B and Inns
Certificate of Excellence
Reviewed January 11, 2013

Great staff, very helpful. Awesome breakfast for any taste preference, with a view of the lake. Plenty of hot water (Hanoi is chilly in December), clean and comfortable. Very good location, within walking distance of many interesting spots, and very handy for those early morning walks around the lake. Looking forward to our next visit.

Stayed: December 2012, traveled with family
1  Thank Norman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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280 - 286 of 366 reviews

Reviewed January 10, 2013

It's Cozy small hotel.
It is successfully located near the beautiful lake where it is good to walk in the evenings.
Little Street and noise of cars does not disturb.
The friendly personnel is always ready to help

  • Stayed: December 2012, traveled with family
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Thank Vladimir K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ha n, Manager at Artisan Lakeview Hotel, responded to this reviewResponded January 21, 2013

Dear Mr. Vladimir,
It is such a delight to read our guests' satisfaction. Thank you so much for your kind words regarding our service central location. I will pass on your kind words to my teams which will serve as an encouragement to keep on providing high standard of services to all of our guests.
Once again, thank you very much for choosing Silver Moon Lakeview Hotel and we look forward to hosting you again.
Wishing you all the best,
Ms. Ngan – Management Team

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Reviewed January 8, 2013

The hotel organized an entire week long trip in Hanoi for us which included a Halong Bay cruise and hiking in Sapa (which I HIGHLY recommend - I liked it better than Halong Bay). The staff were so friendly and even gave us an extra night and some extra breakfasts in our package price because of the times we arrived etc. Everything was organized for us including our transfers which were great as well - for example, they even took us to our bed on the overnight train to Sapa so we didn't have to worry about a thing! In particular, I was happy with the time they organized for us in Sapa where we had local villagers taking us on daily hikes and a beautiful room overlooking the mountains. I couldn't recommend this hotel enough!

Room Tip: If you book a tour, email them the day before to remind them to pick you up at the airport! We didn...
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  • Stayed: August 2012, traveled as a couple
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Thank Trent_and_Newman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 23, 2012

My stay in the Silvermoon hotel in Hanoi was perfect. I was with a friend and we were warmly welcomed and got a nice bedroom really quiet (room 402) and perfectly clean. There is coffee and tea at disposal (included in the price of the room) in the room and some boiling machine to prepare it. There are also some beers, sodas and snack for very reasonnable prices.

There is a breakfast in the 7th floor with a great view on the lake and it is very good, you have fresh fruits and a good choice of food (pancakes, eggs, rice, noodles).

The hotel is very well located in a little street, quiet for Hanoi and 1 minute (or less) from the lake. There are nice restaurants in the street and if you walk one minute there is the night market and a lot of places for shopping.

All along our stay (5 nights) the Silvermoon staff took perfectly care of us, they are perfect, always at your disposal and the service is great, they can organize taxis (inside Hanoi or to the airport), trip for a day or more (they even booked a trip for us to Hoa Lu and Tam coc at 7am for a departure at 8am !). They also booked our train tickets to go the the north (Lao Cai) and the price was the best among all other agencies that we had seen.

There is also a laundry service at a really good price, you give them your clothes in the morning and you find it clean, in your bedroom in the evening, it's a dream !



I strongly recommend this hotel for your stay in Hanoi and thank you, again, to the staff who was absolutely perfect !! Looking forward to come back there !

Room Tip: Perfect service and very very clean and well located. Rooms on the street are a bit more noisy (201...
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  • Stayed: December 2012, traveled with friends
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Thank audrey b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012 via mobile

We stayed in Silver Moon for one night after returning from Halong Bay which we booked through sister hotel Madame Moon which is two doors down. We loved the location and the breakfast room overlooking the lake. Sister hotel Madame Moon has a smaller more boutique feel and we preferred our room there but overall we can highly recommend both Silver Moon and Madame Moon as they are run by the same friendly and wonderful people who go out of their way to help you out. We were sorry to leave.

  • Stayed: December 2012
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2  Thank eventhat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2012 via mobile

Would definitely recommend this hotel, the staff are friendly and knowledgable about the area. Miss Moon recommended a day trip which was great, and arranged a 2 day trip to Halong Bay which was everything she offered , a great trip. Centrally located hotel and comfortable room. We had a view if the lake. Great breakfast offered on the top floor.

  • Stayed: December 2012
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1  Thank Andrew_SouthAfrica1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ha n, Manager at Artisan Lakeview Hotel, responded to this reviewResponded January 3, 2013

Dear Mr. Andrew,
Thank you so much for sharing with us your recent experience at the Hanoi. We are absolutely delighted to read your compliments on the service of our staff and the central and quiet location of the hotel. We are all so happy to read your positive feedbacks.
On behalf of our hotel management, I wish you a Happy New Year and always welcome you back here for your next trip in Hanoi.
With love,
Ngan – Management Team

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Reviewed December 17, 2012

Stayed in a quiet rear room #402. Big enough with good sized bathroom. The best breakfast during my stay in Vietnam, served in a lovely room on 7th floor with lake views - best fruit salad and yoghurt and choice of hot meals. All the staff were very friendly and helpful. Excellent location in a quiet street 5 mins from the lake with plenty of local cafes and close to the groovy cathedral area. Definitely recommended and another jewel in the Madam Moon empire.

  • Stayed: November 2012, traveled solo
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1  Thank Camdu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ha n, Manager at Artisan Lakeview Hotel, responded to this reviewResponded December 23, 2012

Dear Ms. Caroline,
I love to read such positive feedbacks about Hanoi Silver Moon Lakeview and I am thank you so much for your kind words.
We were very proud to hear that you have had a great time and service experience at our hotel during your stay with us.
We now wondering whether you come back your country yet or still in West Lake with your friend? But wherever you are, we all wish you a Merry Christmas and a Happy New Year!
We do hope to have a chance to serve you and your family come back to our hotel next year.
All the best for you and your family.
Ms. Ngan - Management Team

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Additional Information about Artisan Lakeview Hotel

Address: 23 Hang Hanh St | Old quarter, Hanoi 00844, Vietnam (Formerly Silver Moon Lakeview Hotel)
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #42 of 663 B&Bs / Inns in Hanoi
Price Range: $32 - $49 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Artisan Lakeview Hotel 3*
Number of rooms: 15
Official Description (provided by the hotel):
Artisan Lakeview Hotel is located on the quiet side of Hoan Kiem Lake in the heart of Hanoi Old Quarter, within immediate vicinity of all the services and the beautiful nature. We provide a pleasant accommodation, a wide range of exciting culinary experiences, and friendly service. This family-owned hotel is well known for its warm atmosphere. Welcome and enjoy a relaxing holiday.Our 15 well-equipped accommodations provide a comfortable setting for staying overnight. The rooms are cozily decorated and well lit, and sure to suit all preferences. Select the alternative that best suits you from double rooms to spacious family rooms and suites. In our pleasant lobby, you can read newspapers or talk with our front desk team to know more about Hanoi. ... more   less 
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Also Known As:
Golden Sun Lakeview Hotel Hanoi
Golden Sun Hanoi
Hotel Golden Sun
Golden Sun Hotel Hanoi

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