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“Beautiful hotel!”

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Artisan Lakeview Hotel
Ranked #38 of 647 Hanoi B&B and Inns
Certificate of Excellence
Reviewed November 9, 2012

I have visited this hotel with my friends and we really enjoyed our stay.

Our room was large with comfortable bed and really clean and space bathroom. The view to lake is really amazing!!!

Breakfast was great with lot of local products, stuff was friendly with excelence English.

Hanoi is amazing city and I hope I will come back soon.

  • Stayed: October 2012, traveled with friends
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3  Thank Eli_171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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294 - 300 of 364 reviews

Reviewed November 6, 2012

Well I have stayed in Silver Moon several times and just doing it because I like it. It really is a Hotel where I feel at home, staff knows me, is attentive and Mrs Moon herself is looking towards it that all the guests needs are taken care of. Reception is always worth to give recommendations for good food, evening strolls or also reasonably priced sight seeing and that all comes along with a pleasant clean room, flatscreen, internet, and on the lakeside a uniques view over Hoan Kiem lake. Every day starts with the breakfast greatly presented on the top floor and of course it is not the 5 star buffet of the Ritz but i love the Pho for breakfast and the fruits - what else I need. Downsides, sure - you're in the center of Hanoi, so real silence and calm can't be expected ;-)

Room Tip: lakeside view is great
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  • Stayed: September 2012, traveled on business
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1  Thank Nick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

This place was a nice surprise for me, it was very clean and the staff was so friendly. It is also perfect location, you are very close to the lake and to all thing you need (restaurant, shops..). The most beautiful are the fresh flowers everywhere:)
I have to recommend it!!

  • Stayed: October 2012, traveled on business
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Thank Pavla T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

I stayed here three nights during my business trip. The hotel is simply amazing for very reasonable rates. Our room was large and well equipped. The very friendly staff speaks fluently English. I would recommend this hotel to everyone travelling to Hanoi!

  • Stayed: July 2012, traveled on business
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Thank J_Visek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 30, 2012

There are newer and larger hotels in the Old Quarter, but for us the Silver Moon has just what we need. First of all the staff....nothing is too much trouble for them. They are wonderful. The location couldn't be better. The street is quiet for the Old Quarter, it is several minutes from the lake, has several good restauants in the street, is not far from the water puppets and is close to many good shops. The room we had was comfortable, the bed large and fresh roses in the bedroom and bathroom were a lovely touch. Breakfast was good and the bright and cheerful breakfast room overlooking the lake was a pleasant space.
The hotel's satisfaction guarantee really says it all. Well done Silver Moon.

Room Tip: Book a room high up overlooking the lake.
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  • Stayed: October 2012, traveled as a couple
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Thank CarolsAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ha n, Manager at Artisan Lakeview Hotel, responded to this reviewResponded November 5, 2012

Dear Anthony and Sue,

Thank you very much for sharing your experience at Hanoi Silver Moon Lakeview Hotel. It is delightful to read such great a feedback like yours since you have sum up all of our key assets. We are truly glad to hear that you have had an enjoyable stay with us.

Besides that we appreciate your good words on our staff performance, which will be passed on as an encouragement to our team, so we can confidently keep on providing high standard of services to all of our guests.

Once again, thank you for choosing Hanoi Silver Moon Lakeview Hotel as part of your journey and we look forward to welcoming you back.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2012

Super spot in the Old Quarter, very handy to everything (shopping, restaurants, lake, puppet show etc) and quiet even though just off the main streets.
We were not happy with our first night here due to a minor plumbing problem and were cheerfully moved to a bigger better room.
Bathrooms are quite ordinary and old!

Elevated breakfast room with a nice view over the lake.
Basic but adequate breakfast.
There is a lift
Very helpful staff.
Always arrange for the Hotel (whichever one you stay in) to pick you up from the Airport or Train Station otherwise you are sure to be massively overcharged!

Room Tip: One of many Budget Hotels in this street
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  • Stayed: October 2012, traveled as a couple
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Thank Lyrebird6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ha n, Manager at Artisan Lakeview Hotel, responded to this reviewResponded November 20, 2012

Dear Lyrebird,
Thank you for choosing Hanoi Silver Moon Lakeview hotel for your stay in Hanoi. We would like to share with you our sincere gratitude for taking the time to post your comments regarding your stay at our hotel. We are so glad you had a enjoyable stay and we in particular appreciate your positive comments regarding great location, very friendly and helpful staffs.

Please rest assured that all your feed-backs will be shared along with the team and they will be motivated to see what you have written.

We are so sorry about the noise made from minor plumbing on the first night you stayed in our hotel. This always happens in most streets in Hanoi for renovation. But they’ve finished their work in our street just one week after that. So now our lovely street is so quiet as usual. We do hope that we could have another chance to serve you when you come back Hanoi then enjoy the most peaceful and quiet stay in Hanoi Silver Moon hotel Lakeview!
Ms. Ngan and Management Team

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Reviewed October 23, 2012

First we booked for one night. The stay was very pleasent. So when we got back a few days later we booked again. Luckily we were upgraded to a deluxe room. Very nice service.

The hotel was clean. Breakfast was good with enough choice. And it's near the lake, which is easy to visit Hanoi.

  • Stayed: September 2012, traveled as a couple
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Thank Rik P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ha n, Manager at Artisan Lakeview Hotel, responded to this reviewResponded November 5, 2012

Dear Mr. Rik,

On behalf of Silver Moon Lakeview hotel, I would love to sincere thank you for your stay in our hotel in September 2012. Our utmost reward is to hear our guest’s satisfaction. This is the reason why my team and I were so happy to read your kind words.

Thank you also for reviewing our property, Silver Moon Lakeview Hotel and for taking the time to express your experience in details. We are so pleased to read that you had time to enjoy your stay and a room upgrade we offered.

Hopefully you will return to us in the very near future for another enjoyable stay.

Ngan Ms – Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Artisan Lakeview Hotel

Address: 23 Hang Hanh St | Old quarter, Hanoi 00844, Vietnam (Formerly Silver Moon Lakeview Hotel)
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #38 of 647 B&Bs / Inns in Hanoi
Price Range: $33 - $60 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Artisan Lakeview Hotel 3*
Number of rooms: 15
Official Description (provided by the hotel):
Artisan Lakeview Hotel is located on the quiet side of Hoan Kiem Lake in the heart of Hanoi Old Quarter, within immediate vicinity of all the services and the beautiful nature. We provide a pleasant accommodation, a wide range of exciting culinary experiences, and friendly service. This family-owned hotel is well known for its warm atmosphere. Welcome and enjoy a relaxing holiday.Our 15 well-equipped accommodations provide a comfortable setting for staying overnight. The rooms are cozily decorated and well lit, and sure to suit all preferences. Select the alternative that best suits you from double rooms to spacious family rooms and suites. In our pleasant lobby, you can read newspapers or talk with our front desk team to know more about Hanoi. ... more   less 
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Also Known As:
Golden Sun Lakeview Hotel Hanoi
Golden Sun Hanoi
Hotel Golden Sun
Golden Sun Hotel Hanoi

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