Tony is so personable and dependable. Based on TripAdvisor reviews I contacted Tony prior to our trip to Hanoi. He responded immediately and continued to communicate promptly throughout. I had contacted him to arrange a visit to the Perfume Pagoda. He recommeded that we not go there because it would coincide with the Tet holiday during which the temple complex is overrun with local tourists. Other tour companies never mentioned this. Instead, Tony recommended a trip to the "inland Halong Bay". We took him up on it. It was a great decision. We had a wonderful time. He had everything arranged, was prompt and attentive throughout. In particular, following the sampan ride through the "caves", we had an authentic lunch in a lovely courtyard. Highly recommend him.