The hotel was in a great location ... that's the only good thing I can say about this place!
The guy who runs this place (and his family run 6 other hotels in Hanoi) is dishonest! He tried to rip me off on several occasions. The first time was when I went to pay he tried to overcharge me. Then he "forgot" to take into account my deposit. I was overcharged for laundry. The initial dollar/dong exchange rate he tried to used was terrible until I brought it to his notice.
The prices he was trying to charge for the Sapa and Halong trips were CRAZY!!!! We booked a 3 day 2 night trip to Halong for US$91 each and on the trip we met another tourist from Old Darling and she had paid over US$200 for the trip!!!! This is not the only story we have heard about the owners of this hotel!
The rooms are tiny and very basic. Breakfast was non-existent.