Our family of 3 had a fantastic time with our guide Mr. Tom. He and our driver were so friendly, enthusiastic, and responsive during the four day tour. Highlights included learning about (and shopping for!) lacquer paintings and enjoying a fresh seafood lunch while floating on the waters of Ha Long Bay. Mr. Tom was very helpful in booking an additional rowboat tour that gave us spectacular views of the caves / lagoon by water. The hotels and complimentary breakfasts were also great. I would highly recommend this tour!