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“Left a sour taste”
Review of Especen Hotel

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Especen Hotel
Ranked #217 of 600 Hotels in Hanoi
Reviewed August 26, 2013

This hotel by itself would get a 5 star rating, clean, spacious and well located. However, two things. I assume this place is family run, as there was always a little toddler in reception. At one point it weed on the floor, and no one cleaned it up so people were just stepping in it which was disgusting. Also, they completely ripped us off on the train tickets that we asked them to buy for us.

Stayed: June 2013, traveled as a couple
Thank Greg R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
especen, Owner at Especen Hotel, responded to this reviewResponded January 26, 2014

Thanks so much for your review & So sorry for any inconvenient while staying at our hotel!

Luckily, my little boy now is growth up & he is so cute now. Whenever you come back to Hanoi, he would like to say sorry to you, too.

For the train ticket, cause it is tourism train (not normal train) so there's something different to normal train as:

1. Tourism train with higher quality was dealed via travel agent, not available at train station ticking desk so it is hard to buy on closed date.

2. Tourism train ticket price is changing daily & hourly on closed date depend on how many sit left & when it was paid. We just receive a little paid from travel agent as a payment for telephone & service cost. We don't make money from this service.

Regard
Especen hotel's owner
Tran Hoai Thanh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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104 - 110 of 308 reviews

Reviewed August 16, 2013

We had a excellent stay at this hotel. We did stay here two times, just after we landed at before we went to Hue. The staff is very friendly although not everyone's english is up to speed.
The rooms were very nice and clean, same goes for the bathroom. The location is perfect, away from the busy traffic, but right in the center of Hanoi. The staff is very helpful and we booked a very good trip to Halong Bay with them.
Only downside is that there are only western options for breakfast. But there is a nice little streetrestaurant right across the door.
Would definitely stay again!

  • Stayed: July 2013, traveled with family
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Thank TomTith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2013

Loved this hotel we stayed here twice! We arranged good quality excursions to Halong Bay and Sapa through this company and they looked after our bags whilst we were away. Would recommend to couples travelling together wanting a quality but reasonable place to stay!

  • Stayed: September 2012, traveled as a couple
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1  Thank travellergirl550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2013

We arrived in Hanoi in the pouring the rain, very early morning and luckily we arranged with the hotel a taxi to pick us up from the airport. This made life a lot easier. From the moment we arrived at Especen, staff were friendly and very helpful. We want to say a special thank you to Anh, a smiley friendly face,who helped us plan our trip and arrange tours and buses further South. The location of the hotel is perfect, right in the middle of the old quarter, but quiet enough to be away from the noise. The rooms are spotless with lovely modern bathrooms and comfortable beds - bonus there is TV with films. Breakfast also tasty and good value. I would no doubt stay here again if we return to Hanoi. Thank you Especen Hotel.

  • Stayed: August 2013, traveled as a couple
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1  Thank Ahmed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

This is an excellent location for a Hanoi visit. Minutes from the lake for evening walks as well as close to many restaurants. The staff is very helpful and even before we arrived we were advised about the taxi scams of which we were targeted. This saved us $ from the beginning. Beautiful rooms.

Room Tip: I believe that all rooms have balcony type windows.
See more room tips
  • Stayed: June 2013, traveled as a couple
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1  Thank LindaBAurora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 22, 2013

We were looking for a cheap but good hotel in hanoi before we flew in from bangkok. found especen hotels website, checked out the rooms online and decided to make a reservation.
the rooms were just as the photos, clean, bright, spacious with good beds. above all the staff were very helpful, as well as being fun to talk to. ANH on reception was a legend! Overall i can recommend this hotel to anyone who is just a bit beyond the backpacker scene, we have been travelling on and off for over 20 years, so no longer look for the cheapest dorms!

  • Stayed: June 2013, traveled with friends
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1  Thank Miles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 15, 2013

We were really excited about arriving in Hanoi Vietnam but saddened by our experience at Especen. We had booked 4 nights ahead of time and the price was right, but we didn't know that our room was being redone (while we were staying there!). When we returned after our first excursion the room was being wall papered. We weren't too upset because they gave us another room to wait in for two hours until it was done. After that, every single time we left our room something was done to it! Furniture was replaced, wall hangings were drilled into the wall, and things were moved around. We are pretty easy going but after the 5th time ( and again we had to wait for our room) I tried to explain why we were unhappy but the owners do not speak very good English.

  • Stayed: June 2013, traveled with friends
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Thank Erica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
especen, Owner at Especen Hotel, responded to this reviewResponded January 26, 2014

Dear Erica P,
We are so sorry about our mistake. Our staff which you told is not good in English. He had misunderstood and said that you like the new decorated. Therefore, thing was happened as you said.
We are so sorry about it. It is totally our mistake.
Still hope you like to come back our hotel again!
Best regard
Tran Hoai Thanh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Especen Hotel

Address: 28 Tho Xuong street, Hoan Kiem district, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#18 Best Value Hotel in Hanoi
#67 Romantic Hotel in Hanoi
Price Range: $19 - $24 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Especen Hotel 2.5*
Number of rooms: 29
Official Description (provided by the hotel):
Especen hotel is one of the first mini hotels built since the 1990s located in the center of the Old Quarter in Hanoi. It is just a stone’s throw from St. Joseph's Church (Cathedral) on a quiet alley off of Au Trieu Street. This convenient location allows you to be just a 5 minute walk from Hoan Kiem Lake, Thang Long water puppet theater, night market, Vietnam Airlines booking office & Quang Trung bus stop (for service to Noi Bai International airport). You can get to all the famous travel points, Eroupean and Vietnamese traditional restaurants, craft shops, pubs and art galleries,... as soon as you step on to the main road. ... more   less 
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Also Known As:
Especen Hotel Hanoi

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