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“Tranquility in a hectic City”

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The Hanoi Club Hotel & Lake Palais Residences
Ranked #169 of 580 Hotels in Hanoi
York
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Tranquility in a hectic City”
Reviewed November 11, 2012

This was my first time to Hanoi - a chaotic but fascinating City. The Hanoi Club offered an oasis of peace and tranquility away from the noise of the City (taxi horns, amongst many other things). Good rooms, effective aircon, useful sized safe, although the glass wall to the bathroom (there is a blind) is a bit disconcerting at first. Staff helpful, spoke good English and dealt with some issues, e.g. taxis overcharging, efficiently and effectively. Breakfast OK, if not outstanding; didn't try the Chinese restaurant in the hotel as there are so many other places to try in the City. The City centre is just about walkable but you really need taxis - follow advice and you are less likely to get ripped off. I'd happily go back.

Room Tip: Ask for a lake view - if you can't get this, go high.
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yorktraveller59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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259 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
N
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 6, 2012

What I liked
- Renovated big room with bath in the middle and comfortable bed
- AC working well
- Location on the lake with 25m pool
- good value
What i didnt like
- taxi to go to the city center - but well worth its 3$ cost
- old fashioned otel

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hopetohelpyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 1, 2012

We (husband, 2 boys aged 5 & 3 and myself) stayed here for 4 nights when we stayed in Hanoi and we will not be going back anytime soon. The room was ok, but lacking storage space so we pretty much left everything in the suitcase, which was frustrating. There's a small sofa that both my children we expected to sleep on - the management did eventually bring in a single bed for them after much arguing, which put me on edge and feeling like i was asking for something out of the ordinary.
The breakfast was included in the price but it was poor, boiled chicken sausages that we left to stand in 3 inches of water and pastries that were dry and hard are not my idea of a delicious breakfast. In the end we went out to breakfast, and found much nicer alternatives.
The pool area needs attention too. The floating bugs in the pool were annoying, i didn't see anyone clean the pool at all in the 4 days we were there. The sun loungers were filthy as well, even the boys didn't want to sit down on the chairs.
We did spend a lot of time on the golf range though, which was a nice touch, but again the area could have done with a good clean.
Overall it's ok as a base to see the rest of Hanoi, but if you want to spend much time in the hotel i'd give it a miss.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FRU79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
181 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed August 11, 2012

This hotel was a good 4 star, with clean fresh rooms, and a great breakfast buffet.The taxi driver had trouble finding it, as it is down a small side street, but it has great views across the lake as it sits on the edge. Huge pool and golf driving range into water ($5 100 balls) make this a great spot for kids/teens for a relax in the hot afternoon. It is about 7min/ $3 cab fare into the heart of hanoi, so we really enjoyed the facilities, and travelledin to hanoi in morning and then for dinner. There are local shops and restaurants around to buy food/beer to drink by the pool. Would definately stay here again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank cathhhhhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hanoi
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 24, 2012

Staff are friendly and helpful. Facilities are well-maintained.
Breakfast spread is pretty good but if you want to enjoy authentic Vietnamese food, you should go elsewhere.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank GeorgeTKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 10, 2012

This hotel has everything I need when I am working in Hanoi and I regard it as my home when there. The setting by the West Lake is spectacular and the bedrooms extremely comfortable. It is worth paying a little extra for the lake view. I particularly enjoyed using the driving range, hooking and slicing golf balls into the lake and occasionally getting a straight drive followed by a dip in the hotel pool. I thoroughly recommend the hotel and of course unlike the Movenpick the wifi is free and works well.

Room Tip: Choose a Lake view room
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  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank McGreevy03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
132 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed June 21, 2012

This hotel was quiet and the rooms were very nice with great bathrooms and excellent air conditioning (it was very hot outside). We enjoyed breakfast, particularly the pho and the congee (both very good). The location was not the best for tourists as it is some distance (half hour walk) from the old quarter but the fitness centre, jacuzzi (looked great), swimming pool, golf range, tennis courts mean that if you have children or like to be very active, this hotel's many extras would be very appealing. Walking through less touristed areas on the way to Hoan Kiem lake was interesting (though would have preferred not to do this every day).
We did not pay for a lake view room so our room view was urban; if I returned, I'd definitely book a lake view.
One quirk of the room was the big picture window divide between the shower/bath and the bed. It does mean lots of natural light in the bathroom and has a blind so you can be more private if you wish.

Room Tip: Definitely a lake view room.
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Caroline L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Hanoi Club Hotel & Lake Palais Residences

Property: The Hanoi Club Hotel & Lake Palais Residences
Address: 76 Yen Phu Street | Tay ho District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Hanoi
#38 Business Hotel in Hanoi
#40 Romantic Hotel in Hanoi
#47 Luxury Hotel in Hanoi
#52 Family Hotel in Hanoi
#63 Spa Hotel in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Hanoi Club Hotel & Lake Palais Residences 4*
Number of rooms: 130
Official Description (provided by the hotel):
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Lake Palais Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Bonus Club Jackpot and Gaming Center, Panda Kid's Club and Arena Golf Driving Range, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Lake Palais Residences makes a perfect solution. ... more   less 
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Also Known As:
The Hanoi Club Hotel Hanoi

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