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“Great choice in the center of Hanoi”

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Golden Sun Suites Hotel
Ranked #9 of 600 Hotels in Hanoi
Certificate of Excellence
Reviewed March 5, 2014 via mobile

Very friendly staff, large and modern rooms, big and hearty breakfast, central location, and overall good value.

The only downsides we experienced were occasionally lukewarm showers and intermittent wifi, both of which seem to be recurring issues in Vietnam, but in no way detracted from the overall enjoyment of our stay.

Stayed: March 2014
1  Thank lunpaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded March 22, 2014

Dear Mr. Lunpaul,
Greeting from Golden Sun Suites Hotel, Hanoi.

Thank you for choosing to stay with us. We are delighted to read of your pleasant accommodation experience and appreciate your compliments on the room, breakfast and our location in the heart of Hanoi Quater.
We are delighted to have provided you with a “Great choice in the center of Hanoi’ and look forward to welcoming you back for another well-deserved break very soon.

Warm regards,
Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,306 - 1,312 of 1,920 reviews

Reviewed March 4, 2014

This is my last stop of my 6 days trip to North part of Vietnam and the hotel is the best that I have encountered, from the very first step into the premise, I was greeted by staff dressed professionally and in good English.
The room was spacious, nicely decorated, comfortable and I slept all the way through the night (except for the sound coming from corridor. Yes, improvement can be made to sound proofing the room).
Other than that, it was perfect
I was most grateful to the hotel staff for offering me medicated oil as I failed to buy any after hunting high and low near Hoan Kiem Lake, for a medicated oil to ease stomach discomfort (from Halong Bay Cruise). Pharmacy was closing the doors and they will not even let us buy the medicated oil.
Breakfast was better than what we expected after enduring through the tastes of food at other restaurants, cruises.

  • Stayed: February 2014, traveled as a couple
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1  Thank Lslai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded March 22, 2014

Dear Lslai,
Greeting from Golden Sun Suites Hotel, Hanoi.

Thank you so much for your great feedback about our accommodation and hotel services.
Your feedback regarding breakfast, accommodation need to be improvement of the sound proofing are appreciated and will be shared with our culinary team so that we can work toward improving the experience in the future.

I look forward to welcoming you back soon for a renewed experience with us.

Warm regards,
Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 3, 2014

Hanoi was the start of our trip in Vietnam and stayed here for 3 nights. During our trip we missed Golden Sun suites several times.
The rooms are very spacious, luxurious, clean and the beds are really comfortable. The bathroom is a real pleasure to use, especially compared with many other we've seen in Vietnam. Shower is really hot and not just for a few minutes. The staff is extremely helpfull and not just because they want to sell trips. After we booked a trip to Halong Bay elsewhere they were really concerned that we would get what we paid for. Whatever we asked it was never too much effort and every time we came back it was a warm welcome!
Further more the location is perfect in the old quarter near Hoan Kiem lake but no noise at all and the breakfast is really good! (Western and local)

We would absolutely recommend this hotel to friends and familly!

Thanks Mr. Eric and the rest off the staff for everything!

  • Stayed: February 2014, traveled as a couple
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1  Thank Corine1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded March 22, 2014

Dear Corine1983,
Greeting from Golden Sun Suites Hotel, Hanoi.

Thank you for taking a moment to write a review about your experience at our hotel. We are delighted to read of your pleasant accommodation experience and appreciate your compliments on the breakfast and our location Hang Quat Stress- in the heart of Hanoi Old Quater. It is always appreciated when guests send us positive feedback and I look forward to sharing your compliments with my team.

I would like to thank you once again and look forward to welcoming you in the future if you are in Hanoi.

Warm regards,
Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2014

Golden Sun Suites Hotel provides excellent accommodation in a well located area with easy access to restaurants, shopping and Hoan Kiem Lake. The staff were extremely polite and helpful. Our rooms were immaculate and on arrival we found the bed covered in rose petals. The bathroom was modern and well designed. You could however hear the air-conditioning unit in the bedroom which did disrupt our sleep slightly. Breakfast included a nice selection of hot and cold items. One traveller trip is to be careful withdrawing money from the Vietnam International Bank ATM on Ma May street as I was pickpocketed immediately after making a withdrawal. The thief walked up to me as I had just put my coin purse into my bag and asked me if I needed help as he touched my shoulder. Distracted I looked at where he had touched my arm and at the same time he reached in and took my purse. Obviously this isn’t the hotels fault but I just wanted to mention it so that anyone visiting the area can be cautious.

  • Stayed: January 2014, traveled with family
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2  Thank Danimiester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded March 22, 2014

Dear Ms. Danimiester,

Greeting from Golden Sun Suites Hotel, Hanoi.

It was an absolute pleasure to read such a positive review of our hotel and I am delighted you enjoyed your stay with the nice room with rose petals, wonderful breakfast everyday and the location in Hang Quat stress-in the middle of Hanoi Old Quater.
Thanks for giving the tip and warning about the pickpocket that is happening in all over the world that we should be cafeful with the belongings.
We strive to provide our guests with a superlative experience while in Ha Noi and feedback such as yours only drives us to maintain our high standards for future guests.

Please return to Golden Sun Suites Hotel, whenever you visit Hanoi. We are more than happy to welcome you back to our (Home) anytime.

Best regards,
Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2014

Golden Sun Suites Hotel is in the center of the city and very close to the old town and lake. Rooms are large enough and very comfotable.. And people are very helpful and friendly.. Thanks for everything..

Stayed: February 2014, traveled with friends
1  Thank ozandincer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded March 22, 2014

Dear Mr. Ozan Dincer
Greeting from Golden Sun Suites Hotel, Hanoi.

We are glad to know that you enjoyed your stay and happy with our accommodation and the service standard from our staff. Thanks a lot for expressing your experience from your recent stayed with us on the TripAdvisor website. We believe that your review would definitely be useful for the fellow travelers who planning to visit Hanoi and looking for somewhere simply nice to stay.
We look forward to welcoming you back whenever you visit Ha Noi in the future.

Warmest Regards,
Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

Golden Sun Suites Hotel is the best!
Room are clean, breakfast was nice with so many choices, they helped me to book halong bay daily tour and i had a great experience. staffs are helpfull and full of smile. especially Mr. Eric, always reply my email very fast. going back to hanoi on july and definetely will stay in Golden Sun Suites Hotel again! Very Recommended!

  • Stayed: February 2014, traveled with family
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Thank Agustinusjau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded March 22, 2014

Dear Mr. Agustinusjau,
Greeting from Golden Sun Suites Hotel, Hanoi.

Your great feedback on TripAdvisor website is much appreciated.
We are so glad to know that you satisfied with our room, location and services and we are especially grateful to hear that you enjoyed the service from our Travel Desk with Halong bay trip. We believe that your review would definitely be useful for the fellow travelers who planning to visit Hanoi and looking for somewhere simply nice to stay.

We look forward to have a chance of welcoming you back to our residence soon!

Warm regards,

Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

Awesome hotel!! Great staff! Rooms were very nice overall 5 star experience! They helped us book our Halong bay trip and we had an awesome Halong trip. If you are coming through Hanoi I highly recommend this hotel.

Stayed: February 2014, traveled with friends
1  Thank vans406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded March 22, 2014

Dear Mr. Vans406,
Greeting from Golden Sun Suites Hotel, Hanoi.

Thank you for the wonderful feedback! It’s a pleasure to know that you enjoyed your recent stay with us especially satified with our Travel desk to book the Halong bay trip. We do hope that after seeing your great recommendation, we would have more chances to serve more guests in Golden Sun Suites Hotel.

We certainly look forward to welcoming the both of you back again soon!

Warm regards,

Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Sun Suites Hotel

Address: 35 Hang Quat, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #9 of 600 Hotels in Hanoi
Price Range: $47 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Golden Sun Suites Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Located only 150 metres from Hoan Kiem Lake, Golden Sun Suites Hotel offers 24-hour front desk service and free private parking on site. The hotel has modern rooms with free Wi-Fi. Tastefully decorated in earth tones, the rooms of Golden Sun Suites Hotel include a flat-screen TV with cable channels, a minibar and a private bathroom. Daily buffet breakfast is included. ... more   less 
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