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“Brand new Hotel, clean and great location”

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Golden Sun Suites Hotel
Ranked #13 of 597 Hotels in Hanoi
Certificate of Excellence
Reviewed January 30, 2014

Duration: 3 Nights (21st Dec to 24th December)
Location: Excellent, Almost in the heart of Old quarters, A 2 Min walk to Night Market, 4 Min walk to Lake, and some of the popular attractions can be covered in a 2 to 3 km radius. The closest Kmart is 2-3 min away.
Rooms: We were upgraded (Complimentary) to their Junior Suite. Big Clean rooms included a fridge, Tv etc. Bathroom was big and very clean.
Service: Excellent, Staff was very helpful and could not thank them enough, they helped us much as possible all the time.
Food: Only Breakfast was available, Options were good and food was tasty.
Overall it’s a great hotel and value for money with the location and staff being its biggest positive.
PS: Mr. Eric Hoang needs a special mention as he helped us from start to finish, we had a bad start to our holiday to reach Hanoi with the flight being cancelled n luggage getting lost, he helped us in tracking our luggage, promptly replied by email for any requests n even helped us getting a cab for a great deal (Fare) in Hoi An. So special thanks to Eric once again.

  • Stayed: December 2013, traveled as a couple
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1  Thank vikram a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded February 6, 2014

Dear Vikram_mb,

Warmest greeting from Golden Sun Suites Hotel.

Thank you for your kind comments on Trip Advisor, I am delighted that you enjoyed your stay and the facilities we offer our valued guests.

We are so glad to know from your review that you satisfied with our accommodation, in-room amenities, hotel staffs and the services.
Should you come to Hanoi in the future, please consider returning stay at Golden Sun Suites Hotel. We do look forward to welcoming you back again very soon.

Best regards,
Anna
Customer Care Team
“ We Care About You, We Care About Your Trip”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,286 - 1,292 of 1,869 reviews

Reviewed January 29, 2014

My wife and I have just finished two weeks of travelling in Vietnam and Cambodia. Although we are exhausted it gave us a memory for life, everything went according to our hopes and wishes – thanks to the hotel manager of this hotel, Mr Eric Hoang. This time we decided to book everything ourselves on internet, and we started off in Hanoi. Here we wanted a hotel close to Hoan Kiem Lake, and luckily we decided on this hotel, mainly because of its rating on Trip Advicer. Eric advised us regarding tours in Vietnam and hotels in Saigon and booked the cruise in Halong Bay, the train from Hanoi to Saigon and a 6 days tour from Saigon, up Mekongdelta to Seam Reap in Cambodia. It all turned out to be a success story! The staff of Golden Sun Suites Hotel was just as service minded as their manager. We were looked after in the best way - in the reception area, in the dining room during breakfast and in our room. On arrival to Hanoi airport, we were picked up by the hotel. The hotel is just renovated, it is clean and cosy and our room was comfortable in every way. It is not a big hotel in a fancy area, but close to the beautiful area of Hoan Kiem Lake and busy shopping streets. Highly recommended!

  • Stayed: January 2014, traveled as a couple
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1  Thank Arne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded February 6, 2014

Dear Mr. Arne L,

Greeting from Golden Sun Suites Hotel,

I am grateful for your appreciation of the service which indeed is our biggest asset.
All colleagues are trained to be authentic, friendly, and gracious and provide a service attitude that is above expectations.

It has been a pleasure having you as our resident and we are glad to have provided you with a memorable experience. The entire team looks forward to the opportunity of welcoming you back on another occasion.

Kind regards,

Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2014

We went to this hotel thanks to the positive voices in Tripadvisor. What a success! It is not the most luxurious hotel we ever went to, nor the most expensive, nor the most entertaining. No, but it was in our eyes superb! It is such a quiet haven in a contrastfully busy, noisy area. It is rather small, an advantage since it means that the contact with the staff is from the first moment warm, cordial, and gracious. It is extremely well kept, thus clean and with a lot of good taste. The advise they gave was always reliable and when a cost was involved, prices were reasonable. We warmly thank ALL the members of the staff, whatever their function, for the nice time they helped us spend in Ha Noi. Thanks again, Eric and Anna.

Room Tip: We had two rooms on the back side and they were very quiet.
  • Stayed: January 2014, traveled as a couple
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1  Thank milis-proost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded February 6, 2014

Dear Mr. Milis-proost,

Greeting from Golden Sun Suites Hotel Hanoi,

Thank you for the wonderful feedback!
It’s a pleasure to know that you enjoyed your recent stay with us and it’s even more rewarding to hear from guests who recognize our efforts in creating memorable hotel experiences.

Please accept our sincere appreciation for taking the time to share your experience with us and we hope to welcome you back soon!

Kind Regards,

Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2014

My husband and I stayed there for a few days in January 2014. Mr Hoang, the hotel manager, was very efficient and kind in his communication for the booking. He also arranged for a very nice Halong Bay cruise for us - definitively worth booking through the hotel rather than on the web. The hotel offers a pick up/drop off service to/from the airport, which is a very reasonable cost given the long ride. We were upgraded the first night (before leaving for the cruise), I guess it was for our honeymoon. The nights afterwards were as fine as all the rooms are very design, with nice wooden floor, marble bathroom and Italian shower. The breakfast is excellent. And above all: the service. The staff is so nice and friendly, and it feels genuine. Also the hotel is located perfectly in the old quarters. We would definitively recommend this hotel and stay there again next time.

  • Stayed: January 2014, traveled as a couple
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1  Thank Ronaki A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded February 6, 2014

Dear Ms. Ronaki A,

Greeting from Golden Sun Suites Hotel, Hanoi.

Thank you so much for taking the time to share your experience with us.
Your great feedback on TripAdvisor website is much appreciated. We are happy that you enjoyed your stay with us, especially for mentioning our staffs, breakfast and facilities that we provided as well as our Travel Desk who help you got a smooth Halong Bay trip.
Our team takes great pride in offering our guests inspiring stays.

It was a delight to serve you on this time. We are looking forward to welcoming you back Golden Sun Suites Hotel again as your second home in Hanoi.

Yours sincerely,

Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2014 via mobile

First the hotel was very welcoming the receptionist / Staff were the nicest people you could meet very helpful.
Breakfast they had a big choice of western foods and Vietnamese food which was fantastic . The service was amazing too.
Hotel Extremly clean you get free complimentary fruit when you arrive in your room.
The receptionist recommended a very good cruise to hay long bay, which had a very good discount...

Stayed: January 2014, traveled as a couple
Thank Cassieejddd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded February 6, 2014

Dear Ms. Cassieejddd,

Greeting from Golden Sun Suites Hotel,

We sincerely thank you for taking the time to write a review on TripAdvisor about our hotel. We are delighted to hear that you enjoyed your stay with us, especially our friendly staffs with their help to plan for Halong Bay trip with the good cruise.

Thank you for choosing to stay with us - we look forward to the opportunity of welcoming you back on another occasion!

Kind regards,

Anna
Customer Care Team
"We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

Brilliant hotel, we loved it! The location was excellent the staff were all fantastic. We were a family of 5 with older children I booked 2 rooms and had requested one of the rooms as a triple with 3singles as our children did not want to share, on arrival their room had a double bed and a single, when I mentioned the bedding they immediately changed our rooms and were very helpful. The rooms were spacious and beautifully decored.
We organised our Sapa trip and our Halong Bay trip through Golden Sun and both were fantastic, the guides they arranged were great, both had really good English and were very informative and helpful.
I am sure if you book this hotel you will love everything about it.

  • Stayed: January 2014, traveled with family
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1  Thank Leonie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded February 6, 2014

Dear Leonie B family,

Warmest greeting from Golden Sun Suites Hotel, Hanoi.

Thank you so much for taking the time to share your experience with us.
On behalf of the customer care team, we are so glad to know from your review that you satisfied with our accommodation, hotel staffs and the services.

It has been a pleasure having your family as our resident and we are glad to have provided you with a memorable experience. Thank you for choosing to stay with us - we look forward to the opportunity of welcoming you back on another occasion!

Yours sincerely,
Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 25, 2014

As advertised, good location, excellent service, nice room, help with tours, cabs, restaurant recommendations, etc. Fair price, helpful staff, very satisfied. A bit noisy, but it's Hanoi - probably as quiet as possible in that city.

  • Stayed: January 2014, traveled as a couple
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1  Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded February 6, 2014

Dear Mr. Robert S,

Greeting from Golden Sun Suites Hotel, Hanoi

Thank you so much for taking the time to share your experience with us. We are glad that you enjoy the hotel’s location and services as well as our staffs's perfomance.

It was a delight to serve you on this time. We are looking forward to welcoming you back Golden Sun Suites Hotel again as your second home in Hanoi.

Yours sincerely,
Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Sun Suites Hotel

Address: 35 Hang Quat, Hanoi 100000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #13 of 597 Hotels in Hanoi
Price Range: $45 - $72 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Golden Sun Suites Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Located only 150 metres from Hoan Kiem Lake, Golden Sun Suites Hotel offers 24-hour front desk service and free private parking on site. The hotel has modern rooms with free Wi-Fi. Tastefully decorated in earth tones, the rooms of Golden Sun Suites Hotel include a flat-screen TV with cable channels, a minibar and a private bathroom. Daily buffet breakfast is included. ... more   less 
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