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All reviews bat su air con staff was very friendly and helpful double bed booking tours free breakfast laundry service receptionist guesthouse
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Reviewed May 2, 2005

We stayed at STARS hotel after reading the good reviews posted here, but we were in for a rude shock. The rooms had cockroaches and we were told the room that we booked was unavailable even though we confirmed the booking via the internet. What's worst, when we got the room with balcony the next day, we were told that we would be charged US$20 if we stayed more than 3 nights (which we did) and they did not honor it when we checked out. The lady staff, Hung, started crying and slamming her books and shouted at us, screaming loudly and it was so baffling! I thought we were the ones who were ripped off here and there she was crying instead. All in all, a nightmare.

  • Stayed: April 2005
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13  Thank Freedom9081
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2005

ATROCIOUS SERVICE. First day when we arrived, they didn't have the room that we booked. Nevermind. Then there's cockroaches in the room, that's ok too. The worst part is the payment. THEY CHEAT. First, they agreed that we'll get the room at US$20 instead of US$23 if we stay more than 3 nights. When we were checking out, they refused to honor it. Then the staff, Hung, a girl, started crying and slammed the check-in book on the table, and shouted at us, it was UNBELIEVABLE. Guess what, best part is the couple that checked out before us, received the same cheating tactics as well, offered US$20 and STARS hotel not honoring it. I don't mind paying more, it's not much, but the SERVICE was atrocious! It's totally uncalled for and a pain to suffer. If I were to know that my staff is giving such horrible service, I would fire them and offer my guest free rooms to salvage the situation. But NO! The boss did not honor the price as well! UNBELIEVABLE. What can I say about their reputation then? Worthless

  • Stayed: April 2005
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9  Thank Lim_in_Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2005

Last month, I have been that hotel for 1 week. That time's quite nice to me by sweet, honest and very nice staff. Moreover, the hotel is so clean and such a good condition for $15/day. I ensure that I will be there next time if I visite HaNoi.

  • Stayed: January 2005
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5  Thank Nomad23084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2004

We stay in your hotel two times and everything was OK; we travelled with our daughter who is four years old and she found many friends in the hotel... everybody were kind and patience with her so we could have a rest!

6  Thank Footprints9633
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago
Google Translation

Room Tip: Uniquement si vous avez un train à prendre chaque matin de votre séjour, gare à 3 mn en tram;
  • Stayed: September 2018, traveled solo
    • Value
    • Location
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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