We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“good hotel”
Review of Stars Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Stars Hotel
Ranked #67 of 647 Hanoi B&B and Inns
Certificate of Excellence
A TripAdvisor Member
UK
18
Reviewed May 18, 2005

We had been recommended to choose Stars by my friends!
Then I looked for the infos about Stars and I found tripadvisor as well as some negative and positive reviews here so I must think over my friends’ recommendation. But fortunately I found also the Lonely Planet forum, there I realized that the negative here were only a misunderstanding and at last we booked the Stars direct with them.

We stayed 3 nights at 23$/superior room and they gave us a discount as the free pick-up service.
The rooms were nice, quiet and very clean with nice view over the street. Everybody in the hotel were kind and very helpful, they gave us many useful addresses and even helped us organising the hotel booking in Hue and Saigon.
Anyway Stars is my high recommendation.
And also thank to tripadvisor and Lonelyplanet.

  • Stayed: May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
8  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (192)
Traveler rating
Traveler type
Time of year
Language

151 - 157 of 192 reviews

A TripAdvisor Member
France
113
Reviewed May 2, 2005

We stayed at STARS hotel after reading the good reviews posted here, but we were in for a rude shock. The rooms had cockroaches and we were told the room that we booked was unavailable even though we confirmed the booking via the internet. What's worst, when we got the room with balcony the next day, we were told that we would be charged US$20 if we stayed more than 3 nights (which we did) and they did not honor it when we checked out. The lady staff, Hung, started crying and slamming her books and shouted at us, screaming loudly and it was so baffling! I thought we were the ones who were ripped off here and there she was crying instead. All in all, a nightmare.

  • Stayed: April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
13  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2005

ATROCIOUS SERVICE. First day when we arrived, they didn't have the room that we booked. Nevermind. Then there's cockroaches in the room, that's ok too. The worst part is the payment. THEY CHEAT. First, they agreed that we'll get the room at US$20 instead of US$23 if we stay more than 3 nights. When we were checking out, they refused to honor it. Then the staff, Hung, a girl, started crying and slammed the check-in book on the table, and shouted at us, it was UNBELIEVABLE. Guess what, best part is the couple that checked out before us, received the same cheating tactics as well, offered US$20 and STARS hotel not honoring it. I don't mind paying more, it's not much, but the SERVICE was atrocious! It's totally uncalled for and a pain to suffer. If I were to know that my staff is giving such horrible service, I would fire them and offer my guest free rooms to salvage the situation. But NO! The boss did not honor the price as well! UNBELIEVABLE. What can I say about their reputation then? Worthless

  • Stayed: April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
9  Thank Lim_in_Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Melbourne, Australia
15
Reviewed January 18, 2005

Last month, I have been that hotel for 1 week. That time's quite nice to me by sweet, honest and very nice staff. Moreover, the hotel is so clean and such a good condition for $15/day. I ensure that I will be there next time if I visite HaNoi.

  • Stayed: January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
5  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Italy
16
Reviewed September 4, 2004

We stay in your hotel two times and everything was OK; we travelled with our daughter who is four years old and she found many friends in the hotel... everybody were kind and patience with her so we could have a rest!

6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile
Google Translation

Stayed: November 2017, traveled with friends
Thank AnneGaëlle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnnaThu1990, Người quản lý at Stars Hotel, responded to this reviewResponded 1 week ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile
Google Translation

Stayed: October 2017, traveled with friends
Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AnnaThu1990, Người quản lý at Stars Hotel, responded to this reviewResponded 1 week ago

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanoi hotels
0.4 mi away
Hanoi Lele & Frog Hotel
Hanoi Lele & Frog Hotel
#38 of 600 in Hanoi
451 reviews
0.0 mi away
Hanoi Graceful Hotel
Hanoi Graceful Hotel
#67 of 600 in Hanoi
500 reviews
0.2 mi away
Hanoi Old Town Palace Guest House
Show Prices
Show Prices
Show Prices
0.2 mi away
Advisor Family Homestay
Advisor Family Homestay
#71 of 647 in Hanoi
38 reviews
0.3 mi away
A Dong Hotel
A Dong Hotel
#72 of 647 in Hanoi
176 reviews
0.2 mi away
Posh Hotel
Posh Hotel
#24 of 647 in Hanoi
269 reviews
Show Prices
Show Prices
Show Prices

Been to Stars Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Stars Hotel

Address: 26 Bat Su Street, Hoan Kiem District, Hanoi, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #67 of 647 B&Bs / Inns in Hanoi
Price Range: $17 - $27 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Stars Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Located in center of the Old Quarter, Stars Hotel offers cosy and comfortable rooms with free Wi-Fi access. It provides a complimentary breakfast daily from 7.30am to 10 am and room service on request. The air-conditioned rooms are bright and feature wooden flooring. They are fitted with a flat-screen TV, a fridge and a safe. Private bathrooms come with a bathtub, hot/cold shower facilities and free toiletries. Hotel Stars operates a 24-hour front desk that can assist with laundry,luggage storage and ticketing services. Car/bicycle rentals and airport transfer can also be arranged at additional charges. Stars Hotel is a 5-minute walk from Dong Xuan Market and night market, a 5-minute walk from Hoan Kiem Lake and a 20-minute walk to Ho Chi Minh mausoleum and Van Mieu Quoc Tu Giam - The Temple of Literature. Noi Bai. It takes 15 minutes to reach the Hanoi Train Station, bus station and Opera House by foot .Noi Bai International Airport is a 40-minute drive away with pick up services Hoan Kiem is a great choice for travelers interested in street food, museums andfriendly people. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, HostelWorld, Cancelon, TripOnline SA, Travelocity and Hotwire so you can book your Stars Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing