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“Horrible Service”
Review of Stars Hotel

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Stars Hotel
Ranked #72 of 604 Hanoi B&B and Inns
Certificate of Excellence
A TripAdvisor Member
“Horrible Service”
Reviewed May 2, 2005

We stayed at STARS hotel after reading the good reviews posted here, but we were in for a rude shock. The rooms had cockroaches and we were told the room that we booked was unavailable even though we confirmed the booking via the internet. What's worst, when we got the room with balcony the next day, we were told that we would be charged US$20 if we stayed more than 3 nights (which we did) and they did not honor it when we checked out. The lady staff, Hung, started crying and slamming her books and shouted at us, screaming loudly and it was so baffling! I thought we were the ones who were ripped off here and there she was crying instead. All in all, a nightmare.

  • Stayed April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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184 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Singapore
2 reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 29, 2005

ATROCIOUS SERVICE. First day when we arrived, they didn't have the room that we booked. Nevermind. Then there's cockroaches in the room, that's ok too. The worst part is the payment. THEY CHEAT. First, they agreed that we'll get the room at US$20 instead of US$23 if we stay more than 3 nights. When we were checking out, they refused to honor it. Then the staff, Hung, a girl, started crying and slammed the check-in book on the table, and shouted at us, it was UNBELIEVABLE. Guess what, best part is the couple that checked out before us, received the same cheating tactics as well, offered US$20 and STARS hotel not honoring it. I don't mind paying more, it's not much, but the SERVICE was atrocious! It's totally uncalled for and a pain to suffer. If I were to know that my staff is giving such horrible service, I would fire them and offer my guest free rooms to salvage the situation. But NO! The boss did not honor the price as well! UNBELIEVABLE. What can I say about their reputation then? Worthless

  • Stayed April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Lim_in_Singapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed January 18, 2005

Last month, I have been that hotel for 1 week. That time's quite nice to me by sweet, honest and very nice staff. Moreover, the hotel is so clean and such a good condition for $15/day. I ensure that I will be there next time if I visite HaNoi.

  • Stayed January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed September 4, 2004

We stay in your hotel two times and everything was OK; we travelled with our daughter who is four years old and she found many friends in the hotel... everybody were kind and patience with her so we could have a rest!

Helpful?
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Stars Hotel

Property: Stars Hotel
Address: 26 Bat Su Street, Hoan Kiem District, Hanoi, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #72 of 604 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Stars Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Located in center of the Old Quarter, Stars Hotel offers cosy and comfortable rooms with free Wi-Fi access. It provides a complimentary breakfast daily from 7.30am to 10 am and room service on request. The air-conditioned rooms are bright and feature wooden flooring. They are fitted with a flat-screen TV, a fridge and a safe. Private bathrooms come with a bathtub, hot/cold shower facilities and free toiletries. Hotel Stars operates a 24-hour front desk that can assist with laundry,luggage storage and ticketing services. Car/bicycle rentals and airport transfer can also be arranged at additional charges. Stars Hotel is a 5-minute walk from Dong Xuan Market and night market, a 5-minute walk from Hoan Kiem Lake and a 20-minute walk to Ho Chi Minh mausoleum and Van Mieu Quoc Tu Giam - The Temple of Literature. Noi Bai. It takes 15 minutes to reach the Hanoi Train Station, bus station and Opera House by foot .Noi Bai International Airport is a 40-minute drive away with pick up services Hoan Kiem is a great choice for travelers interested in street food, museums andfriendly people. ... more   less 
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