We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Definitely not recommended”
Review of Stars Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Stars Hotel
Ranked #62 of 663 Hanoi B&B and Inns
Certificate of Excellence
Reviewed December 2, 2011

Really did not enjoy our stay here. The room was not very nice... The AC was broken and made so much noise all night. We told the lady at the front desk and she was very rude, accused me of lying and not knowing how to use the remote. The computer in the room didn't work, and the wifi was extremely slow!

There are many places nearby this place that are much better value and quality.

One redeeming feature is the location.

  • Stayed: December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Ben M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stars hotel H, Manager at Stars Hotel, responded to this reviewResponded February 13, 2012

Dear Mr/Ms. Ben M,

Firstly, we are very sorry for making you feel bad. And thank you very much for your review. It makes us better.

About the A/C, we checked it again and all the A/C now can run smoothly. The computer in the room would be fixed. About the receptionist, she will have retrained.

Once again, Please accept our apology and we hope that you will come back Vietnam.

Your comments are very helpful and actually the best reward for us to improve in the near future.

Do Hong Ngoc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (196)
Traveler rating
Traveler type
Time of year
Language

114 - 120 of 196 reviews

Reviewed November 24, 2011

We have been traveling non stop for the last 4 months (hostels, camping, hotels, bungalos, guess houses, you name it), and this was the most disappointing... 18$ for a night, ok. Lights turned on and off from hallway/outside locked door, AC did not work - and even worst started making hissing/loud clicking and brink of exploding noises from 1am-6am, even when we turned it off - it dripped non stop all night all over that side of the room as well. The price was to include AC and wifi. The wifi doesn't reach the room (on the first floor) and the Internet on the computer in the room didn't work. pointless. Food matched the rest of the disappointment but was edible/sufficed as toast and coffee before our exhausting trip we were leaving for at 8am with now no sleep... Most of all, the service was disappointing After bein helpful the day before (because they were making money I suppose) booking our trip for the next day for us, the woman refuse to acknowledge our complaints in the morning, even claiming that we must not know how to work the remote control for it!! She refused to refund us any of the money after our loud, dripping, and lack of cooling AC (with churned and shot our shards of ice all night long) dilemma with no Internet. Her attitude was poor, and really tried to make us feel guilty or embarrassed. It didn't work. We were taken to this place because the other hotel we planned on staying was full and they suggests this one (her friends). Unfortunately, we cannot recommend this one. But the man working the previous day was helpful with sorting our tickets.

  • Stayed: November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank anchormedia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2011

This was a great hotel for the price. The staff were very helpful, polite and mostly competent. They did put their heart into their jobs and mostly competent

I really would recommend people to this hotel

  • Stayed: May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank magnetalisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2011

the Stars Hotel in hanoi was an excellent hotel and a great value. For the hotel itself was fantastic. Our stay at the Stars Hotel was very nice and everything went smoothly.
All in all it was a wonderful trip, wonderful country and wonderful people. Both of us look forward to returning to Vietnam in the future.

  • Stayed: April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank littlepiggy24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2011

Definetly one of the best hotels we had in Vietnam (March 2011)! We had a cute love nest at the fourth floor, tastefully furnished, clean, a small terasse with our own altar :-) and as it was directed to the back, almost quite. All that for 17$ including breakfast.
If you are more demanding, could be that you will be annoyed by all the stairs or the small bathroom, which was about one square meter.
It was perfect for us and if we`ll come back to Hanoi we`ll sure stay there again!
Thanks and all the best to Jackie the most funny, sympatic and helpful staff we met!

  • Stayed: March 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank ChimKim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 4, 2011

We were traveling during Tet so there was a lot of things closed or booked. The staff from the Stars hotel were extremely pleasant and even invited us to share their Tet dinner which is a great honor on Vietnam.

They are located in a quieter street, considering the craziness of Hanoi, so other than the roosters we were able to sleep well.

Staff is very honest and will accommodate your requests as much as possible.
We have stayed all across Vietnam, even at the Hilton, and this was a more enjoyable, genuine experience.

Only weak point is that they don't have an elevator so if you are on the 4th floor like us, don't exhaust yourself prior going to your room :-)

  • Stayed: February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Happy_2bTraveling69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starshotelhanoi, Manager at Stars Hotel, responded to this reviewResponded February 24, 2011

Warmest greeting from Stars Hotel, Hanoi, Vietnam.

Thank you very much for your lovely feedback. We are very happy to know that you enjoy your time in Vietnam.

P/s: Going up and down stair helps you stronger !!!

Once again, thank you for your staying with us.

Best Regards,

Do, Hong Ngoc

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2010

Ended up leaving this place and going down the road where for $5 more the room was far superior.
The photos are from 15 years ago, and nothing has been updated since. The computer was full of viruses and unusable, and the staff were pushy.
Hanoi isnt the nicest part of Vietnam, so spend a bit more ($5-10) and go somewhere nicer.

  • Stayed: February 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank NathanB50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Starshotelhanoi, Manager at Stars Hotel, responded to this reviewResponded February 18, 2011

Dear Sir,

Thank you very much for your review. Our hotel has been renovated 1 month ago. I am very looking forward to seeing you again.
The computer updated the newest anti-virus for all the rooms.

We always try our best to make customers happy with our service. Certainly, we are not so perfect that we do not get in trouble or mistake in our business. That's why we are always looking for the best way to improve our self, to exert our self to do the work for the satisfaction of the client. We do not want to cause much complaint among our customers, it is our wish to be the best service at your side. For that, we need more feedback from the customers in order to improve our service. We are very grateful for contributing your ideas to our hotel development program.

Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hanoi hotels
0.4 mi away
Bodega Hotel
Bodega Hotel
#318 of 606 in Hanoi
193 reviews
0.5 mi away
Hanoi Emerald Waters Hotel Trendy
0 mi away
Serene Boutique Hotel & Spa
Show Prices
Show Prices
Show Prices
0.2 mi away
Advisor Family Homestay
Advisor Family Homestay
#77 of 663 in Hanoi
43 reviews
0.5 mi away
Ritz Boutique Hotel
Ritz Boutique Hotel
#30 of 663 in Hanoi
181 reviews
0.4 mi away
Hanoi 3B Homestay
Hanoi 3B Homestay
#6 of 663 in Hanoi
445 reviews
Show Prices
Show Prices
Show Prices

Been to Stars Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Stars Hotel

Address: 26 Bat Su Street, Hoan Kiem District, Hanoi, Vietnam
Location: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #62 of 663 B&Bs / Inns in Hanoi
Price Range: $18 - $29 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Stars Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Located in center of the Old Quarter, Stars Hotel offers cosy and comfortable rooms with free Wi-Fi access. It provides a complimentary breakfast daily from 7.30am to 10 am and room service on request. The air-conditioned rooms are bright and feature wooden flooring. They are fitted with a flat-screen TV, a fridge and a safe. Private bathrooms come with a bathtub, hot/cold shower facilities and free toiletries. Hotel Stars operates a 24-hour front desk that can assist with laundry,luggage storage and ticketing services. Car/bicycle rentals and airport transfer can also be arranged at additional charges. Stars Hotel is a 5-minute walk from Dong Xuan Market and night market, a 5-minute walk from Hoan Kiem Lake and a 20-minute walk to Ho Chi Minh mausoleum and Van Mieu Quoc Tu Giam - The Temple of Literature. Noi Bai. It takes 15 minutes to reach the Hanoi Train Station, bus station and Opera House by foot .Noi Bai International Airport is a 40-minute drive away with pick up services Hoan Kiem is a great choice for travelers interested in street food, museums andfriendly people. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, HostelWorld, Expedia, Booking.com, Agoda, TripOnline SA, Travelocity and Cancelon so you can book your Stars Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing