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“Nice hotel, helpful staff.”

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Hanoi Morgans Hotel
Ranked #59 of 600 Hotels in Hanoi
Certificate of Excellence
Reviewed July 24, 2014 via mobile

This hotel was very good and the staff made sure it was a pleasant experience. First impressions were great; the staff were helpful and extremely attentive, they helped me with my luggage, showed me my room, booked my taxi to the airport, and gave me directions to the market so I could buy coffee. The rooms were nice and had a very large bed, flat screen TV and excellent bathroom with a good shower. No complaints about the room at all, and the bathroom contained all the standard amenities such as shampoo, shower gel, a toothbrush etc. Breakfast was included (pho, rice, fruits, cereal, toast etc) and you could order eggs on request. I would happily stay here again.

Stayed: July 2014
3  Thank Sam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 21, 2014

I enjoyed my stay at the hanoi morgans hotel. A coworker and I did some personal travel while in Vietnam and we stayed at this hotel. The staff were very friendly - great customer service. And the hotel was well located. A very positive experience indeed.

  • Stayed: July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank jim b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 20, 2014

Ben is the hotel manager....he's everywhere.....'welcome to the Hanoi Morgan, sir'......"let me get your bags, sir,"......."can I show you your room, sir"........"can I recommend the Pho for breakfast, sir".... (by the way...take the pho for breakfast.....definitely the best pho in Hanoi !).

OK...serious stuff,.....nice, straightforward hotel within easy walking of the center. great value for money, extremely helpful and attentive staff.

Thoroughly reliable and great place from which to explore Hanoi.

ps ....I was serious about the Pho for breakfast.....

Room Tip: none really....straightforward hotel.....
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  • Stayed: June 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Berrymanl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 19, 2014 via mobile

The rooms are well appointed and the staff are great; welcoming, friendly and helpful.

The hotel has a perfect location not on one of main roads which are crazy busy at all times. It's also only a couple of minutes walk to the lake.

Ben (manager) and his team are only too willing to help organise things for your stay and will seek to rectify anything if there has been a problem.

We had booked a suite on Agoda for the whole 3nights we were there but on arrival we weren't able to have this for the first night so we had to stay in a room. The rooms are all very nice and modern. As compensation, he offered to waive the fee of the airport pick up service (US $19) plus refund the difference between the room and suite price which was lovely.

We stayed for 3nights in an executive suite and it was well worth the extra money as the suite was much larger than the standard rooms and also had a window.

The only thing I would change would be the breakfasts. A little more quality in the produce and variety.

Would definitely stay there again and recommend this hotel. Great value for money.

Stayed: July 2014, traveled as a couple
Thank richsmith77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2014 via mobile

Hanoi Morgans is new, clean and modern. The staff went
Out of there way to ensure we had a great time.
We travelled to halong bay and the staff at Morgans looked after our bags for 4 days while we went touring.
Couldn't fault Hanoi Morgans!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ryliet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2014

We stayed at the Hanoi Morgans in June 2014 we were very impressed with the hotel we stayed in the family suite balcony city view room which had a separate lounge room which was nice the staff and manager where very friendly and helpful and would book tours and puppet show tickets for us.
Many thanks to the 2 doormen who always helped my wife up and down the front steps.
Highly recommend this hotel
Anthony and Marian Johnstone

  • Stayed: June 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank anthony j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2014

Hanoi Morgans has been the perfect place to base ourselves for three weeks in Vietnam. We spent a few nights here upon arrival in Hanoi, which we booked online prior to our visit, and we returned two more times during our three week stay in Vietnam. We sent questions via email about airport transfers, Halong Bay, and travel to the mountains and Ha Giang Province in the north. Annie, the manager, organised airport transfers and tickets for everything. As our point of contact in Vietnam, she took care of anything we needed.
When we arrived in Hanoi she greeted us warmly and professionally. We wanted to have a look at the Ba Trang ceramic village whilst in Hanoi: she organised transport there with an English speaking guide who was both personable and knowledgable. She organised a room to be available when we arrived back to Hanoi after a lengthy overnight bus trip from Ha Giang.
She and her colleague, Mr Ben, have been consistently efficient and hospitable.
The hotel staff are warm and friendly, competent and trustworthy. The service here is outstanding.
The rooms are well furnished, clean and comfortable, and nothing is too much to ask of the hotel management and staff. We upgraded to a room with a window: it was worth the extra money.
We would recommend Hanoi Morgans without reservation and completely. An outstanding hotel with service to match.

Room Tip: Rooms at the back of the hotel are quieter than the rooms at the front, however, with the windows cl...
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
4  Thank janeanewaters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Morgans Hotel

Address: 44 Hang Trong | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #59 of 600 Hotels in Hanoi
Price Range: $39 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hanoi Morgans Hotel 3.5*
Number of rooms: 24
Official Description (provided by the hotel):
Hanoi Morgans Hotel epitomizes the romance of the Old Quarter - an intoxicating blend of luxury, history and modern that no other hotels can match. Located in the majestic streets, ancient and popular with a wide range of luxury hotels and famous boutique craft, silk shops of Hanoi. ... more   less 
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