You can do no better than beat a path to Jenny's travel agency. She started the business herself six years ago and now employs six others - a testament to her success. She organized three tours for me -- Halong Bay, a day trip outside Hanoi and the highlight a three day two night trek to Mau Chau and Pu Luong. All the tours were brilliant and reasonably priced. Jenny is efficient and reliable. She also gave me a free tour of the Hanoi highlights escorted by herself plus helpfully sorted out my sim card for my mobile. In other words use Jenny and she will be a useful contact to snowplough your way through other hassles.
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