Very clean, comfortable, good wifi and a pc in every room. Well located. Nice staff, very helpful,and you can print whatever you need. Good breakfast, with a menu and a good cook preparing what you ordered. We booked a tour to Halong Bay but, unfortunately, it was cancelled due to bad weather conditions. Henry gave us most of our money back, only charged us for the transport (we went there and back to Hanoi) and helped us in each and every question we had, with a lot of patience. The transfer to the airport is highly recommended. Congratulations to this pearl of vietnamese hotels.