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“Superb little hotel in the heart of Hanoi”

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Hanoi Meracus Hotel 2
Ranked #22 of 580 Hotels in Hanoi
Certificate of Excellence
London
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Superb little hotel in the heart of Hanoi”
Reviewed December 22, 2013 via mobile

An absolute gem of a hotel. Large, clean, nicely decorated rooms. Great location. Excellent service/breakfast. Very helpful staff. Overall, good value for money. Would definitely recommend this place.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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884 reviews from our community

Traveler rating
    822
    52
    5
    3
    2
See reviews for
151
466
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34
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (217)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Doncaster, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 20, 2013

The hotel couldn't be better placed to explore hanoi. In the middle of the city but avoiding the craziness of the old qtr. Fantastic room (601 junior suite) excellent service, superb (4 course! ) breakfast. Highly recommended.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 55travelpig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed December 18, 2013 via mobile

My family and I stayed in this Hotel in mid December 2013 for 4 nights.

Upon arrival; we were given warm towels and hot tea while the staff is getting ready for our check in. Staff will then brief us when to shop and eat.

We had a family room which is big enough for 4 of us.

The breakfast is great and staff at Cafe is very courteous and the chef who prepares the breakfast takes much effort to decorate the meals. All the food is nicely decorated before serving to us.

Room is clean n everyday fresh flowers and fruits are placed in the room.

This is the best service which we have experienced. I highly recommend this place and food is easily available around the Hotel

Stayed December 2013
Helpful?
Thank simson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HungMeracus, Customer Service Manager at Hanoi Meracus Hotel 2, responded to this review, December 19, 2013
Dear Our Valued Guests,

We do hope your onwards travels were comfortable and we thank you very much for taking the time to write your overall review following your visit with us at Meracus hotel 2.

It is such a great pleasure for us to achieve your satisfaction about our warm hospitality, useful recommendations, delicious breakfast with nice decoration, elegantly spacious rooms and facilities... Especially, we are thrilled to read your line about the best service rendered by our team members.

Thank you for sharing your insights, we will let our whole team know that they greatly contributed to the overall success of your stay and their hard work has been appreciated and noticed.

Wishing you and your family a very exciting, tremendous and happy 2014 !

Yours in service,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed December 18, 2013

This hotel is smack in the middle of the old quarter, close to the Hoan Kiem lake: 8 stories high, with one room in the front and one room in the back on every narrow floor. Both room types are spacious with nice furniture, amazing beds and excellent bathrooms.
Staff here must have earned its excellent online ratings in part by working and trying VERY hard to be excellent; they are extremely motivated and helpful, even up to the point where you sometimes wish them to try a little bit less. They e-mail you with helpful tips (take their offer on the airport private car! It’s cheaper than a taxi). They sit you down for a quick introduction lesson when you arrive; they shower you with tip sheets and warnings (‘how to cross the street in Ha Noi’), they slip a weather forecast under your door daily and will wave you goodbye from the sidewalk when you leave. Their breakfast menu even has dessert!
If they would learn to be a bit more relaxed and less subservient, than they would earn a 5+.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joost-and-Claus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 18, 2013

We felt particularly welcomed and looked after as soon as we arrived at the hotel. The staff are very attentive and happy to guide you and assist. The room was spacious. We thought the location was very good and practical.
The breakfast was very good. I would highly recommend this hotel.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 17, 2013

Meracus 2 is a typical Hanoi hotel: only about 4 meters wide, at least 16 meters deep, and 7 or 8 stories high. It's good-looking but not overly posh or kitschy, as some other new hotels. Rooms are very comfortable, tastefully decorated, with very good bathrooms, a safe, a flatscreen TV and free wifi that worked well. Location could hardly be better, a 2-minute walk from Hoan Kiem lake.

The service is outstanding, the attention for detail impressive. There were fresh flowers in the room, breakfast is an amazing, three-course à la carte affair with western and Asian dishes; they serve the best French toast I've had in a long time but their pho is excellent as well. They should include a few vegetarian options however.) Reception staff is extremely helpful; don't ignore the tip box when you check out. Given all that, the room rate is a real bargain.

One thing perhaps: Staff is so eager to please and be polite that you almost wish they'd try a little less hard. Several people monitor your every move at breakfast, receptionists jump up every time you enter, and everyone from the doorman to the cleaning staff makes a little bow and wishes you a great day. It almost made me uncomfortable. You want to tell these people: Relax, it's okay, you're doing great!.

Room Tip: Rooms at the back may have less street noise.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bryant140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 12, 2013

conveniently located in the heart of old quarter w great choices for local viet food around the corner. this 3 star hotel surprises me with their effort and service and attitude. they took note of our anniversary and cleverly decorated our suite with balloons and cakes. The room is tastefully furnished in teak, cleanliness was top effort and we love the fresh flowers and local fruits that are changed everyday. The suite is also notably bigger than the list of other hotel suites that we were looking through which definitely makes a diff once you are in the old quarter. we stayed at level 6, comes with a bath tub and balcony. noise level didnt bother us even though we were light sleepers as it typically dips around 11+pm and this is part of the flavour living in the old quarter anyway. Wifi was of standard and they have a good selection of travel books and local map for travelers without a plan in mind. receiption staff are responsive and gives good rec for street food with authentic viet flavour instead of safe café/restaurant choices. cafe food was delicious and their staff are always cheerful and willing to help. They have a tie-up with SF spa which provides free 1 way transport to pick u up. Prices were higher than what you would have seen in the street but it’s a decent spa worth paying the extra for (not pushy for tips tts a pt I always look out for, book early for good therapist as they couldn’t provide us w any on one night which we booked on the same day near dinner time, foot massage was not up to our standard, their body massages are better). We booked the halongbay cruise trip with them out of convenience. The only disappointment was the concierge did try to quote us a higher price for the trip without knowing that we have already conversed with the sales manager who has given us a rate. Might be miscommunication on their part or worst case small dishonesty, nonetheless we were lucky to have great travel company which made the trip a lot more entertaining and cosy. couldnt think of how they could do better given that we paid <90usd a night for a suite like this. We will visit again. Stayed dec 2013 as a couple.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelgirlsg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi Meracus Hotel 2

Property: Hanoi Meracus Hotel 2
Address: 32 Hang Trong st, Hoan Kiem Lake | Old Quarter, Hoan Kiem District, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 580 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi Meracus Hotel 2 3*
Number of rooms: 13
Official Description (provided by the hotel):
Located in Hang Trong (Hàng Trống) street, just over 600m from our Meracus 1. Hanoi Meracus Hotel 2 is at lacquer street which is also as convenient as our Meracus 1. From Meracus 2, you can easily explore the Hoan Kiem lake, the wellknown French Quarter, Saint Joseph Cathedral, Silk street (Hang Bong), Hoan Kiem (Return Sword) Lake, the historic places and many other attractions of Hanoi. ... more   less 
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