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“Great Hotel, Excellent service, best staff ever had!”

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Hanoi E Central Hotel
Ranked #14 of 596 Hotels in Hanoi
Certificate of Excellence
Reviewed April 23, 2014

Definitely recommande this Hotel. Located in the old quarter, many places to visit at walking distance. Breakfast are generous and very good. The staff will always assit you for your choice of restaurant, having a taxi or transportation to the train. They also suggest a guide to do a tour for a taste of street food, do not miss that it is an experience you will not regret.

  • Stayed: April 2014, traveled with friends
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1  Thank gallo1854
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed April 23, 2014

we stayed 3 nights and booked with their agency train tickets. the rooms: nice and clean and well eqipped. All was running and nothing was nonsense. But best is the staff, allways warm and friendly and familiar with what a tourist from another continent is in need of. We booked the train tickets with them and then short term changed the dates ( yes we were kind of complicated). All no problem for them to handle. So if Hanoi - stay there.

  • Stayed: April 2014
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1  Thank gorgomoonwalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 23, 2014

I'm writing this review as someone who stays in a hotel 4 days in a week regularly as part of my job. I have stayed in top luxurious hotels such as Ritz Carlton, Four Seasons and most SPG hotels.

After seeing about 20 hotels in Hanoi we entered one of the Elegance hotels and immediately decided to book our room. The service and the details in the hotel was very similar to the luxurious hotels I stayed in.

The manager in person met me in the hotel we are staying and helped us move. In Hanoi you will see rooms without a window and no sound isolation (if you have ever been to Vietnam, you probably know how important this is). The beds are hard rock etc.

In Elegance hotels the soundproofing is amazing and the bed are very comfortable so you could have uninterrupted sleep. They welcome you with a fruit basket. The breakfast tastes great and they will call you in the morning before they close breakfast. If you are not feeling well, they bring the food to you. It's just incredible.

Staff speaks perfect English and is quite knowledgeable. They don't recommend you horrible restaurants just get commission. Every restaurant they recommended was a big hit. Thanks to them we remember Hanoi as a great city.

It has also very central location. I highly recommended this hotel. We paid around USD 50-60 which I thought was a steal.

  • Stayed: March 2014, traveled as a couple
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1  Thank HakanUnsal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 20, 2014

We stayed in the Hanoi Elegance Hotel, Lo Su street in APR 2014.
Beside the really nice rooms and the perfect location in the old city center of Hanoi, we were deeply impressed by the skilled and friendly staff. Always friendly, they constantly took greatest care about us. Our wellbeing and satisfaction was obviously their greatest aim.
The hotel assisted in planning and booking of several activities and acted more or less as our Vietnam travel agent. They even provided a bring and pickup services to/from the night trains we used without putting any charge to the customer.
I like to mention the Hotel Manager Mr. Nguyen Duy Long specifically here. He proofed that Customer care is not just a phrase at the Hanoi Elegance hotel. We had some complaints about a tour booked via the Hotel and even if the hotel was not to be blamed at all for the mishapps, Mr. Nguyen Duy Long showed honest interest in our complaints and even offered a nice compensation to us.
I recommend this Hotel and its team fully and unlimited to all travelers visiting Hanoi / Vietnam.

  • Stayed: April 2014, traveled with friends
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1  Thank Wolfgang R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2014

The hotel is centrally located. Restaurants, shops and the lake are at a walking distance. Friendly and helpful staff. It even has a laptop in the room! Breakfast has good choices and they even ask you if you want more. The room at the back is bit small but still ok. The room and bathroom are clean. There was some problem with the airport pick-up but it was an honest misunderstanding and they made an effort to understand what happened and was apologetic. I had a great experience.

Room Tip: The rooms in front are bigger.
  • Stayed: April 2014, traveled solo
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Thank Maria L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2014

Stayed mar '14.
Great hotel in the old quarter, just a few doors away from sister hotel Elegance Diamond hotel.
It's a quaint boutique hotel with few facilities but great service and very reasonably priced.
We stayed in the penthouse for a few nights and it was more than adequate.
Definitely recommended if you are mainly looking for a nice place to sleep after spending most of the day out and about in the city.
Our room was nicely furnished, extremely spacious with a nice view of the city. More than adequate for a family of 4.
Breakfast is nice in the hotel's only cafe. That was the only meal we ate in the hotel.
Minibar is also free in the penthouse which is a nice touch.
Minor inconveniences include the fact that the elevator does not stop on the last 2 floors, so you do have to climb a few stairs if you stay on the higher floors (not a big problem as you probably want to walk off all the calories from the amazing vietnamese food anyway). The heated water also does tend to alternate every few seconds with colder water which other reviewers did highlight previously but I found it strangely therapeutic after getting used to it.

Room Tip: Just go for the penthouse if you have a group of 3-4.
  • Stayed: March 2014, traveled with family
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Thank kwc_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2014

We stayed at the Hanoi Elegance Emerald Hotel for two nights with our family, Mum, Dad and two kids 10 & 8.
This hotel is great for a short stay and is well located to the section of Hanoi Old quarter that has plenty of shops and eateries.

The rooms aren't massive but this is Hanoi, space is at a premium.
Our suite had two queen size beds, a desk and chair. Plenty of room for the suitcases too. Clean and tidy as well.

The staff and service is great. Staff are very helpful and genuinely happy to see you. This wasn't just on arrive, but every interaction.

Will return to a Elegance hotel next time I'm in Hanoi.

Stayed: April 2014, traveled with family
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi E Central Hotel

Address: No. 18 Lo Su Street, Old Quarter | Hoan Kiem District, Hanoi 100000, Vietnam (Formerly Hanoi Happy Hotel)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 596 Hotels in Hanoi
Price Range: $51 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi E Central Hotel 3*
Number of rooms: 17
Official Description (provided by the hotel):
Centrally located, 1 minute walk to the Sword Lake, the new boutique Elegance Emerald hotel possesses Six luxuriously-appointed rooms, all with city view open windows and are equipped with air conditioner, free ADSL & wireless internet access plus a private laptop, IDD telephone, satellite TV, mini bar, marble-tiled bathrooms with high-end amenities. Luxurious Penthouse Suite available. ... more   less 
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