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“Great hotel in the old quarter”

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Hanoi E Central Hotel
Ranked #11 of 580 Hotels in Hanoi
Certificate of Excellence
Singapore, null, Singapore
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great hotel in the old quarter”
Reviewed April 18, 2014

Stayed mar '14.
Great hotel in the old quarter, just a few doors away from sister hotel Elegance Diamond hotel.
It's a quaint boutique hotel with few facilities but great service and very reasonably priced.
We stayed in the penthouse for a few nights and it was more than adequate.
Definitely recommended if you are mainly looking for a nice place to sleep after spending most of the day out and about in the city.
Our room was nicely furnished, extremely spacious with a nice view of the city. More than adequate for a family of 4.
Breakfast is nice in the hotel's only cafe. That was the only meal we ate in the hotel.
Minibar is also free in the penthouse which is a nice touch.
Minor inconveniences include the fact that the elevator does not stop on the last 2 floors, so you do have to climb a few stairs if you stay on the higher floors (not a big problem as you probably want to walk off all the calories from the amazing vietnamese food anyway). The heated water also does tend to alternate every few seconds with colder water which other reviewers did highlight previously but I found it strangely therapeutic after getting used to it.

Room Tip: Just go for the penthouse if you have a group of 3-4.
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kwc_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 15, 2014 via mobile

We stayed at the Hanoi Elegance Emerald Hotel for two nights with our family, Mum, Dad and two kids 10 & 8.
This hotel is great for a short stay and is well located to the section of Hanoi Old quarter that has plenty of shops and eateries.

The rooms aren't massive but this is Hanoi, space is at a premium.
Our suite had two queen size beds, a desk and chair. Plenty of room for the suitcases too. Clean and tidy as well.

The staff and service is great. Staff are very helpful and genuinely happy to see you. This wasn't just on arrive, but every interaction.

Will return to a Elegance hotel next time I'm in Hanoi.

Stayed April 2014, traveled with family
Helpful?
Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 15, 2014

This hotel is one of the best places I have ever stayed in for customer service. I stayed here a few nights during travelling, and needed to complete some work. It was the perfect choice.

The staff couldn't be more accommodating, and even that is an understatement. I have stayed in many five star hotels, and this place exceeded those experiences with their customer service. As soon as I arrived, I was greeted with a warming ginger tea, hot towel, a room upgrade and a map with recommended restaurants and attractions within the area. They went above and beyond what is expected of a hotel. I cut my finger one night and they rushed to my room with plasters. For the affordable price, I really could not fault a single thing.

As I was working, the laptop that was available for use within the room let me seamlessly complete what I had to do, without worrying about going to an internet cafe. The rooms are a beautiful boutique-style, with rose petals sprinkled on the bed. It's in a good location in the old quarter, with most places within walking distance. I was not a massive fan of Hanoi, but I would go back there again just for this hotel.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bradyhelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 14, 2014 via mobile

My partner and I thoroughly enjoyed our stay at the Hanoi Elegance. We were picked up from the airport by a very nice man called Chen who was extremely polite and warm.
We were then greeted at the hotel with welcome drinks and a very helpful and cheerful receptionist called Ling. We arrived late and she managed to organise us a half day city tour for the next day. The tour was also very good and would really recommend it to anyone. If anything it serves as a great introduction to the roads!
The hotel room was well equipped even had a laptop. The room was extremely clean. Our room did not have a good view but that did not matter to us. It was very quiet and both slept well.

The food was delicious and all the staff were helpful, always making sure we were okay. It's well located just a 2 min walk from the lake and other local amenities.

I would recommend this hotel to anyone.

Stayed April 2014, traveled as a couple
Helpful?
1 Thank HughieHL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 12, 2014

2 days before leaving on holiday the Travel Agent informed us that they had changed our hotel in Hanoi to the Hanoi Elegance Emerald. I was not pleased but at such short notice had no choice. How glad I am! Just loved this little gem in the Old Quarter. We had 2 rooms - 1 on the 8th floor. The lift only goes to the 7th floor as there is some law that determines this apparently. The other room we had was facing the street on the 5th floor. We picked up no noise at all. The rooms are spacious with lovely bathrooms, wooden floors, a laptop etc. The hotel is spotless & the staff brilliant. Nothing is too much effort. Kim gave us the warmest welcome ever, going out of his way to cater to our every whim! The breakfasts served in a little dining room on the street level are superb. The best omelettes I have ever had. The hotel is situated in a little street close to Hoan Kiem Lake with lots of restaurants close by. We had dinner at Avalon Cafe Lounge on Cau Go St one evening & can really recommend this place. It is situated on the top floor of a building & you have the most amazing view over the lake & surrounds. The food was very good & reasonably priced. If you want to stay in a very well managed, well appointed boutique hotel, don't think twice about choosing the Elegance Emerald!

Room Tip: Room 502 was very spacious & you have a birds eye view to watch the comings & goings on the...
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  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laurice P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
111 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed April 10, 2014

This hotel is the latest in the chain of the hotels owned by the Hanoi Elegance group. The service and the ambiance is superb. We stayed 2 nights at the sister hotel Elegance Diamond (just 5 steps away from this one) before shifting here for a night (Diamond did not have a room for the 3rd night). And I was glad we shifted! The rooms at the Emerald are 1.5 times bigger than the rooms at Diamond and the rates per night are cheaper too. The breakfast venue at Emerald is a little smaller but they serve the same great breakfast menu as their sister hotels. Will surely recommend the Emerald!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RMS83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ben Tre, Vietnam
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 8, 2014

I was in Ha Noi with my family of 8 people for a holidays and we booked one night at this hotel. The price was not cheap for what this hotel offered. Their restaurant for breakfast was tiny that can not give enough seats for all of us and some other guests, so 04 of us had breakfast first and they asked the rest of us have to wait til the tables is available while we had our tour booked to leave at the certain time in the morning.
So They took us to another Elegance hotel near by for breakfast which we will also waited for a while. Finally we were late for the tour.
One of our room key card got lost and they charged us 5 USD which We haven't been told before hand.We wish they had told us when we checked in.
Cheers
Nhung

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank mangocruises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hanoi E Central Hotel

Property: Hanoi E Central Hotel
Address: No. 18 Lo Su Street, Old Quarter | Hoan Kiem District, Hanoi 100000, Vietnam (Formerly Hanoi Happy Hotel)
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #11 of 580 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hanoi E Central Hotel 3*
Number of rooms: 17
Official Description (provided by the hotel):
Centrally located, 1 minute walk to the Sword Lake, the new boutique Elegance Emerald hotel possesses Six luxuriously-appointed rooms, all with city view open windows and are equipped with air conditioner, free ADSL & wireless internet access plus a private laptop, IDD telephone, satellite TV, mini bar, marble-tiled bathrooms with high-end amenities. Luxurious Penthouse Suite available. ... more   less 
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