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“A real gem, better than most JW properties”

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JW Marriott Hotel Hanoi
Ranked #35 of 578 Hotels in Hanoi
Naperville, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“A real gem, better than most JW properties”
5 of 5 bubbles Reviewed December 10, 2013

I had a fantastic stay recently at this property in late Nov into early Dec. A last-minute getaway, I heard about the soft opening of this property and had to check it out! I’ve stayed at JW (and other Marriott brand) properties all over the globe and this is definitely one that impressed me quite a bit.

The architecture, room layouts, amenities, service, executive lounge: all were stunning. I love the little extra touches, like the closet opening up to provide access both in the hallway and directly from the bathroom, the premium teas instead of just lipton or bigelow, open floor plans on the huge rooms, floor-to-ceiling windows with electric blinds, local fruits in the room, etc. The staff goes out of their way to assist in everything, and were even calling me by name on the second day.

There are a few minor things to keep in mind, since this is a new property and hasn’t celebrated its grand opening yet. The Chinese restaurant isn’t open yet, the Executive lounge snacks are primarily made-to-order off a menu (still all complimentary and I actually prefer the fresh made-to-order snacks, but some folks like to casually relax & self-serve), but since it’s not terribly busy yet the staff to guest ratio is ridiculously high and your drink or coffee never even gets close to empty before someone stops by and asks if you’d like a refill. The lobby bar staff is also awesome and are a lot of fun to talk to after a day of tours – they also make great recommendations for local gastronomic adventures in the city or nearby provinces.

As a Platinum member I was upgraded to an Executive floor room with the Lake view; given the hotel being nearly empty, I was actually hoping for an upgrade to one of the suites, but I did book this at a cutthroat pre-pay rate about a week before arriving, so I can understand. Also, being very nitpicky here, but there will be a few minor kinks I’m sure the hotel will iron out over time… for example, the soap dishes in the bathroom are very stylish (a blue resin with mother-of-pearl inlay) but once the square soap is wet and you put it in the square hole on the dish, you almost need a butter knife to pry it out. Housekeeping seems to have caught onto this and would dry the soap & dish off during room servicing and evening turndown though. Also the ATM near the business center was spitting out only 100,000 dong notes, so when I had to take out 8 million dong to pay for 3 days of tours, it was a wad of notes over an inch thick. Makes you feel rich, and I realize this isn’t within direct control of the hotel, but maybe they should speak to the ATM provider and have them load some larger denominations ;-)

Also one last tip: being a fairly new property, be sure to print out a small map of the hotel location prior to arrival or grab one of the business cards once there to show taxi drivers. Not all of them know where this place is at yet, and it’s helpful to have the card/map. You can also tell drivers it’s next to the Convention Center. If you have any doubts, book the limo service to pick you up at the airport. It will cost you USD$65 instead of the USD$15-20 for a cab, but it’s a very comfortable ride and even has free wifi & and iPads to use for the time spent navigating through notorious Hanoi traffic.

Finally, yes this hotel is in the newer financial district and a decent 20-minute ride into/out of the Old Quarter, but taxis are instantly available and the rides are only about 150,000 dong (USD$8) each way, and you get to see more of non-tourist Hanoi with some interesting places to stop if you like. It would take me 30-40 minutes to get from the JW in Seoul to the tourist areas via Metro anyway, so I actually enjoyed it.

In summation, a beautiful property. Staff bends over backwards to help, even more than JWs you’d find in other Asian locales. Rooms are very spacious, elegant, and functional. Food & executive lounge are top notch, can’t wait to come back to try the Jade Palace restaurant when it opens and to see the Exec lounge in full swing. Pool has magnificent panoramic views (270-degree). Certainly a wonderful place to stay to explore Northern Vietnam, and is on my top 10 of all Marriott properties worldwide, including Ritz Carlton’s & Autograph. My advice: check it out now while you can, because the soft-opening rates probably won’t last for long.

  • Stayed December 2013, traveled solo
    • Value
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Helpful?
4 Thank AndrewG4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,298 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (252)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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  • Korean first
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English first
Singapore
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 1, 2013

A very well designed hotel in Hanoi. The rooms very large and seem to have a lot of natural daylight. My room was facing the town (not the lake), there was a bit of music playing in the evening and i couldn't work out whre that was coming from? The restaurants and bars within the hotel are very good. The location of the hotel is around 40mins from airport and 25-30mins to downtown hanoi. This part is not ideal if you want to experience the old quarters in hanoi.

  • Stayed November 2013, traveled on business
    • Value
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Helpful?
1 Thank GemboWhitty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed November 28, 2013 via mobile

I stay almost 200 nights per year in hotels all over Asia. The new JW Marriott Hanoi is just amazing, one of the best I ever saw. The staff is very professional, friendly, obliging and helpful. The lounge on the executive floor is an unforgettable place to relax after a business day and the rooms are unbelievable. This is really an island to relax in the hectic world of Hanoi.

Stayed November 2013, traveled on business
Helpful?
3 Thank c_bucher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eden, North Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 25, 2013

Hotel manager Bob Fabbiano aims to please in his brand-new JW Marriott Hotel in the newer section of Hanoi. Built to accommodate guests in the financial district and people who attend events at the new Convention Center, this hotel can fit every possible expectation! Our tour group stayed in the new hotel as we dodged Typhoon Haiyan. His staff could not help us enough. Manager Fabbiano even gave us a small reception before dinner because he knew we were road weary. His hotel is spacious, modern, and beautiful. The shower is fabulous,and the beds are beyond comfortable. The place sparkles with cleanliness and good taste. Every part of the rooms is beyond modern with great WiFi, large screen TV, and even a Bose radio that had not had the seal broken yet! The buffet for dinner and breakfast was over the top with more choices than anyone ever needs! The staff here is helpful and polite. This place is beyond compare! I highly recommend it

Room Tip: All rooms are perfect. I heard no noise from the outside. The halls are wide and spacious, and the...
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank Shakespeare_fan40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harvard, Massachusetts
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed November 21, 2013

I recently stayed at the hotel with a small group. The hotel is architecturally stunning, impressive the minute you turn onto driveway, especially at night! Hotel has a outstanding sense of arrival, welcoming staff with smiling faces and cannot do enough to assist you on arrival. The guest rooms exceeded my clients expectations, the spacious rooms, comfortable beds, outstanding food and beverage. It was difficult to make them leave. While all hotels experience kinks upon opening, there is a dedicated team working to resolve these challenges and working on exceeding the clients expectations and will succeed! Thanks for a great stay and look forward to returning.

  • Stayed November 2013, traveled on business
    • Value
    • Location
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    • Service
Helpful?
8 Thank NancyD4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalton, Georgia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 20, 2013

We were completely impressed by this stunning, brand new hotel. The modern streamlined architecture of the building was breathtaking.The huge rooms were magnificent with floor to ceiling windows, electric drapes, flat screen TV, unbelievable bed, open tub, separate shower, large sink area, and all could be closed off from room by slideable wall. The breakfast buffet had anything you could want. The lounges were huge and the staff as friendly and helpful as could be. Terrific service!!! On check-in, the hotel manager, Bob Fabbiano, was on the floor watching and noticed that he thought it was taking too much time to check us in, so he intervened to speed up the process. We really didn't have a problem with the check-in but that just shows the level of service that is expected. The indoor pool is on the top floor jutting out from the building with about a 270 degree view of the city, incredible at night with the city lights. A previous review said there were no city lights; completely wrong. Must have been looking at a wall! Too bad we were only able to stay for one night. I would highly recommend this hotel and would stay here again, the only caveat being that it is not in the sight-seeing part of the city but the new up-and-coming financial district.

  • Stayed November 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
5 Thank Nancy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boracay, Philippines
Level Contributor
89 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed November 15, 2013

Stunning, stunning, stunning - external architecture, interior spaces, rooms and most of all the staff. Incredible internal spaces on the lobby and ground floors with conference and wedding customers in mind. The buffet in the Marriott cafe was , well.. stunning with options ranging from pizza, korean, sushi, cream cakes. And onto the rooms...you guessed it..stunning again, bose ipod dock, swivelling flat screen TV, separate stand-alone bath, rain shower, glass partitioning, electric curtain operation, local art, loads of fluffy towels, whisper-soft aircon and of course the 'marriott' bed. And onto the executive lounge...just..stunning, cool minimalist design, free bar, quality foody bits in the evening comprising steak, chicken skewers, massive coconut prawns.
Upwards again to the pool and gym...there are no words to describe this so I wont..you have to see it to believe it, and you will not believe it.
In summary, this hotel will become a classic over the years as the city expands to surround it, and I am looking forward to going back again next week!

Room Tip: facing the lake are presumably the best, but watch out for the early morning sun burning in
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank JustHangingAround
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Hotel Hanoi

Property: JW Marriott Hotel Hanoi
Address: No. 8, Do Duc Duc Road, Me Tri, Tu Liem, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #35 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JW Marriott Hotel Hanoi 5*
Number of rooms: 450
Official Description (provided by the hotel):
Welcome to Iconic Luxury in full bloom. From the expressive architecture outside to the authentic signature JW Marriott services inside, we welcome you to experience the new definition of contemporary luxury, located in the new central business district, adjacent to the National Convention Center of West Hanoi. The perfect place for regional and global meetings, incentives and any type of gathering, the hotel offers one of the largest and most innovative meeting venues in the region including 2 ballrooms and extensive foyer areas, covering 5,000sqm. ... more   less 
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