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“Not a bad choice”
Review of Hanoi 3B Hotel

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Hanoi 3B Hotel
Ranked #12 of 662 Hanoi B&B and Inns
Certificate of Excellence
Reviewed October 17, 2013

We stayed here for 2 nights as we couldn't get back into our original hotel again after being away, the staff are just lovely and couldn't be more helpful, the rooms were average and beds ok, bathroom not the best we only had a small hand held shower head which was too low down on the wall so we couldn't get under it. I think it was a bit over priced for what you got but still worth a stay. Needs renovating really

  • Stayed: October 2013, traveled as a couple
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10  Thank Sheppards28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded October 18, 2013

Dear Ms Sheppards,

Thank you for taking the time to post your comments regarding your recent stay at our hotel. It is regrettable that your stay did not meet the expectation that we think it was partly because of the insufficient communication between us.

Kindly be noticed that we have several room types and are able to cater to various needs of guests. Had you informed us during your stay that the shower were not to your liking, we can change you to another room with different descriptions.

Again, our apology for not having entirely met your expectation. Rest assured that we always keep improving our service to help make your trip to Vietnam a pleasant one.

We thank you for your kind understanding and do hope to have another opportunity to serve you in the future.

Sincerely yours,
Hanoi 3B Hotel team

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Reviewed October 11, 2013

impress with their friendly service in arranging halong bay tour, buying my sapa return overnight train tickets. Most of all, they even send a staff accompany us to the hanoi train station , to make sure we go to take the right train . He ride motorbike, we took cab. He wait with us until the time to board train, he even accompany us to the train cabin . WOW....5* Service, we are almost treat like royal couple. Overall the hotel location is very good, in old quarter central, room is clean.

  • Stayed: October 2013, traveled as a couple
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Thank Ken_foo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded October 29, 2013

Dear Mr Ken Foo,

It was our great pleasure to have you as our guest and I am most delighted that you have thoroughly enjoyed the stay.

Thank you for recognizing our effort and we certainly look forward to welcoming you back for another memorable hotel experience in the near future.

Have a great on your next trip.

Your sincerely,
Hanoi 3B Hotel team.

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Reviewed October 10, 2013 via mobile

Stayed here for 3 nights early October. We pre booked a room a few nights before we stayed and were emailed to ask of we wanted to be picked up from the airport which we did and it was very hassle free, just what we wanted at 11pm. We were given a welcome drink and given a map which was very helpful. The staff are so nice and friendly always helping people. Dragon the owner was lovely and booked us a trip to halong bay and also sorted our train tickets. The rooms were great and had everything we needed, nice comfortable bed, lovley bathroom, safe, wifi, fridge, tv etc. fantastic location on a very busy street full of bars, restaurants, travel agencies, currency exchange. Breakfast buffet was good, eggs, noodles, toast, fruit, pancakes. Computers in reception for guests to use. They booked us a taxi to the train station and a member of staff followed us on his motorbike to help us with our bags and make sure we got on the right train - such fantastic service!! Would definitely recommend this place and would stay here again as the price, rooms, location and best of all staff, are amazing.

  • Stayed: October 2013
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Thank Dom_and_Jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded October 29, 2013

Dear Dom and Jane,

I am truly grateful for your feedback and thank you very much for sharing your experience at Hanoi 3B Hotel in Tripadvisor.com. And thank you also for your compliment that we are a fabulous hotel.

I am so glad that you have enjoyed our service and our staff are receptive and attentive to your every need and really make your stay a memorable.

I am looking forward to your next visit.

Yours sincerely,
Management of Hanoi 3B Hotel

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Reviewed October 8, 2013

I stayed in Hanoi Guesthouse on 24 September 2013 and Hanoi 3B Hotel both on Ma May Street. They were both clean, comfortable and quiet. The staff couldnt be more welcoming and accommodating. They helped me with my travel plans. I felt very welcomed by both Hotels. The breakfasts are a good mixture of western and Vietnamese food so something for everyone. Both hotels are located in the Old Quarter with easy walking distance to a lot of Hanoi sights. e.g The water puppet theatre. There are computers with WIFI in reception that guests can use. I would definitely recommend these hotels which make your stay in Han oi a happy one. Really good value for money.

Room Tip: Book ahead to secure a room, this is a popular hotel.
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  • Stayed: October 2013, traveled solo
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Thank KarenBalmforth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded October 22, 2013

Dear Ms Karen,

It was our great pleasure to have you as our guest and I am most delighted that you have thoroughly enjoyed the stay.

Thank you for recognizing our effort and we certainly look forward to welcoming you back for another memorable hotel experience in the near future.

Have a great on your next trip.

Your sincerely,
Hanoi 3B Hotel team.

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Reviewed October 8, 2013

Booked into this hotel from reading reviews from other travellers - and wasn't disappoited. We are a family of 5 so needed two rooms. The staff were great in their communication and booked two rooms on the same floor. The floors have three rooms per floor.The room (double.) facing the street was large and had a small balcon. Our other room (a triple) was at the rear. Limited natural light, but the aircon worked great and it wasn't stuffy. The whole hotel was clean. Breakfast was OK. Eggs / Bacon / noodles / toast / cornflakes / juice and some other items. Pancakes could be cooked on request. Staff were fantastic. Excellent english and a real desire to provide good service. Location was great. Overall an excellent experiance for the amount paid - $61US per night in total for two rooms.

Room Tip: If they recommend eating at the Orchid resturant (about 40 mtrs away) go there !! Food / Service / a...
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  • Stayed: October 2013, traveled with family
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Thank Cameron37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded October 22, 2013

Dear Mr Cameron and Family,

It was our great pleasure to have you as our guest and I am most delighted that you have thoroughly enjoyed the stay.

Thank you for recognizing our effort and we certainly look forward to welcoming you back for another memorable hotel experience in the near future.

Have a great on your next trip.

Your sincerely,
Hanoi 3B Hotel team.

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Reviewed October 7, 2013

I would recommend this hotel to anyone travelling in Hanoi. Service was impeccable with staff really going out of their way to make our experience exceptional. We arrived early in the morning on the overnight bus from Hue. Since it was well before check in time- our room was not yet ready so staff arranged for us to be placed in Hanoi Guest House (Sister hotel a few buildings along) in a more expensive room at no extra cost. We then stayed 3 more nights at Hanoi 3B. Staff were always very attentive and were very helpful in organising tours. Good buffet breakfast, great location, clean and comfortable rooms and excellent value. Thank you for a lovely stay!

  • Stayed: September 2013, traveled as a couple
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Thank Ayla A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded October 22, 2013

Dear Ayla,

I am truly grateful for your feedback and thank you very much for sharing your experience at Hanoi 3B Hotel in Tripadvisor.com. And thank you also for your compliment that we are a fabulous hotel.

I am so glad that you have enjoyed our service and our staff are receptive and attentive to your every need and really make your stay a memorable.

I am looking forward to your next visit.

Yours sincerely,
Management of Hanoi 3B Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

Clean, comfortable rooms, helpful friendly staff, all you could need in hanoi!
We booked our ha long bay tour through the hotel and it was everything advertised. Breakfast was varied and tasty. Showers might be a bit low but I'm 6ft3 and it didn't ruin my trip.
Staff always willing to help, and laid out a nice Sunday meal for the guests which was a very nice touch.
All in all, great value and a great stay!

  • Stayed: August 2013
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Thank jalark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owner H, Manager at Hanoi 3B Hotel, responded to this reviewResponded October 22, 2013

Dear Jalark,

It was our great pleasure to have you as our guest and I am most delighted that you have thoroughly enjoyed the stay.

Thank you for recognizing our effort and we certainly look forward to welcoming you back for another memorable hotel experience in the near future.

Have a great on your next trip.

Your sincerely,
Hanoi 3B Hotel team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hanoi 3B Hotel

Address: 99 Ma May | Hoan Kiem, Hanoi 10000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 662 B&Bs / Inns in Hanoi
Price Range: $23 - $67 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hanoi 3B Hotel 2.5*
Number of rooms: 10
Official Description (provided by the hotel):
The Hanoi 3B Hotelis conveniently situated in the heart of the Old Quarter of Hanoi. Hotel with elevator and buffet breakfast. We offers you a warm and friendly welcome. Our rooms combine traditional oriental furnishings with modern comforts, providing you the perfect place to rest and stay.The Hanoi 3B Hotel is conveniently situated on Ma May Street in the centre of the famous Old Quarter, just a few doors down from the Ancient-House Museum, walking distance to the Lake Hoan Kiem, Ngoc Son Temple and the Thang Long Water Puppet Theatre. Centrally located, we are also conveniently placed for visiting other attractions such as the Temple of Literature, Ho Chi Minh Mausoleum, One-Pillar Pagoda, History Museum, French Quarter, Dong Xuan Market, Opera House and many others.We offer a range of rooms to suit single travelers, groups, couples and families. Each room is air-conditioned and comes with free Wi-fi internet access, making it ideal for business travelers as well as tourists. Breakfast is included and our deluxe rooms come with a small balcony and a view over the Old Quarter. ... more   less 
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