We never had such good service in SE Asia as in this hostel. We arrived quite late (1:30am) with our sleeper bus and without a reservation the staff opened the door for us. The city was very dead at that time so we were very thankful just to get an answer after knocking on the locked entrance door. The rooms (we tried both Deluxe - 18$ and Superior - 16$) were spotless clean and well decorated. The bathroom had a proper bath and shower which is something rare in SE Asia. The rooms had good AC and thicker blankets if needed.
We slept very well in both beds and appreciated the included breakfast every day of our stay (3 nights). The nice waiter seemed to be really happy to work there even if his english was limited. He nicely stirred our coffee himself every time and had very good manners. The staff was so polite, friendly and helpful. They made an effort to learn our names and were very generous in providing advice and directions to help us plan our days. They offered to help us booking a trip to Halong Bay but we never felt pressured to buy their tour like we heard other hotels do. They booked our bus tickets to Sapa for a very good price including pickup. I asked for an extra towel for the room and they happily provided it for us. Their laundry service is cheap and very good too. WIFI connection was amazingly fast and efficient. My partner had to work online during our time here and never had a connection problem. Each floor has its own router so it makes it very efficient. They even havec two computers in the lobby for guests to use. The location of the hotel is perfect as we could walk anywhere. We could get free water refills downstairs to make up for the lack of bottles in the room.
The staff recommended a nice Spa to get my nails done and it included free taxi ride to get there. Good and cheap Spa beauty salon.
On our last day we had to take a bus around 6pm and the owner was very sweet to offer a free shower, use the dining room, tv and wifi for as long as we needed before leaving. We really appreciated it as we came back from walking around town very sweaty lol. Anna gave us free lemon juice and fruits on top of it. Couldn't have had a better service than that. We highly recommend this hotel to anyone and will definitely be back here one day.
- Official Description (provided by the hotel):
- It's situated in convenient location in the Hanoi old Quarter, it is very easy for you to go to Hoan Kiem Lake and some famous landcapes in Hanoi center. We offer many kinds of room like: Private Single, Private Twins, Private Doubles, and Triple and dorm room - decorated in modern style with the ELEVATOR. All rooms are well-equipped with: satellite TV, mini bar, air-conditioning,hair-dryer ,bathroom with bathtub and hot water 24hrs More ever, our friendly staff are well English speaking always willing to help you with recommending to you the good service any travel request and to beyond your expectaions. Check out is up until 12 noon Credit cards are accepted and are subject to a 3% service charge Cancellation policy is 48 hours before the day of arrival. ... more less
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