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“Good Location. Good Service. Good Value for Money.”

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Golden Sun Palace Hotel
Ranked #19 of 588 Hotels in Hanoi
Certificate of Excellence
Kuching, Sarawak, Malaysia
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Good Location. Good Service. Good Value for Money.”
Reviewed July 8, 2013

This shophouse hotel is just around the corner of Hoam Kiem lake. We were greeted by the lovely and cheerful team of this hotel on arrival, especially Ms Poly and Bruce. They were very helpful during our stay in Hanoi. Rooms are in good shape. Clean and well furnished. Relatively new hotel. Worth the price indeed. Comparatively a better place to stay in Hanoi. :)

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank D0d0Tay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, July 16, 2013
Dear D0d0Tay,

On behalf of the whole customer care team I would sincerely thank you so much for taking the time to share your experience with us.
We are glad that you enjoy the hotel’s service, our accommodation, in-room amenities, hotel staffs. I will be sure to compliment the service staff on their efficient service and friendliness.

Should you come to Hanoi in the future, please consider returning stay at Golden Sun Palace Hotel. We do forward to welcoming you back again very soon.

Warmest Regards,

Bruce
Customer Care Team
"We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
London, United Kingdom
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 8, 2013

thehotels he staff here were great. Stayed for two nights with my brother and they gave me a cake and some flowers for my birthday which was so nice. The stay are friendly and it's really central in Hanoi. Room and showers are great. Would definitely recommend this hotel

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LindsayE2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, July 16, 2013
Dear LindsayE2,

Thank you so much for taking the time to share your experience with us on TripAdvisor.

It is always a joy to receive acknowledgment on our commitment to create memorable hotel experience from our guests. I will pass on your compliments to the service staff ( Ms Flower... ) and I’m sure that they will be pleased to know that you appreciated their efforts.

We look forward to the opportunity of welcoming you back Golden Sun Palace Hotel on another occasion.

Warmest Regards,

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 6, 2013

Last week, we stayed at the Golden Sun Palace Hotel in Hanoi for three days. The hotel is very conveniently located in the busy Old Quarter District and is reasonably close to many of the major attractions. The room was quite nice and clean. The hotel breakfast was also adequate with vegetarian options, even if lacking in variety. The staff was very helpful and able to easily converse in English. Overall, a very good experience and I highly recommend this if you are looking for a budget-style hotel in the heart of the city

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Aravind M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, July 16, 2013
Dear Aravind M,

Thank you for your encouraging comments about our location, accommodation, hotel service and breakfast menu.

We appreciate your compliments about Golden Sun Palace setting the standard, it is indeed our utmost objective to be considered as the reference when it comes to hospitality and providing emotional luxury to all our guests.

Thank you for staying with us and please do come back with your family at the next occasion, hopefully in the not too distant future.

Kind regards,

Bruce
Customer Care Team
" We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 5, 2013

My friend and I didn't make any hotel reservations in Hanoi and I'm glad that we didn't. We chanced upon golden sun palace hotel as we were roaming the streets, looking for somewhere to stay. The staffs at the hotel really went out of the way to make us feel at home. They took really good care of us and surpassed what was expected of them.

We were supposed to leave on the second day for a Halong Bay tour. Unfortunately, there was a storm and the tour was cancelled. We were at a loss but the manager (Bruce) knew what to do. He called the tour agency to arrange a refund for us and volunteered to bring us to the tour agency to make sure they don't cheat our money by asking for a refund fee. He even helped us to arrange another tour the next day, knowing how badly we wanted to go to Halong Bay.

We planned to leave Hanoi for Nanning after coming back from Halong and Bruce promptly helped us to secure the train tickets. All we had to do was to pay for the face value of the tickets! He offered us to use the hotel's bathroom for a shower after the Halong Bay trip even though we've already checked out of the hotel.

Anna, the receptionist helped us to get a cab to the train station and even sent the bellboy to accompany us there at no extra cost!! The bellboy helped us to check into the train at the station and accompanied us onto the platform by paying the platform attendant!

Other than the exceptional service, the hotel is really clean and new. Many attractions are within walking distance too. I will definitely recommend Golden Sun Palace Hotel to my friends and relatives!

Stayed June 2013, traveled with friends
Helpful?
3 Thank Kaixiang91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, July 12, 2013
Dear Kaixiang91,

Thank you for taking the time to write us such a highest praise on TripAdvisor.

I am very happy to hear that you had received such warm hospitable service from our staff, and had enjoyed your Halong Bay trip in Vietnam. We strive to provide our guests with a superlative experience while in Hanoi and feedback such as yours only drives us to maintain our high standards for future guests.

All in all, thank you for your generous feedback. We, our staff: Bruce, Anna - Hotel Customer Care Team at Golden Sun Palace Hotel are look forward to welcoming you to our residence again whether for business or leisure visits.

Kind regards,

Bruce
Customer Care Team - at GSP
"We care about you, We Care About Your Trip "
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 4, 2013

Absolutely nothing negative about this hotel and the GSP team at all!

Both my sister and I were greeted by Bruce, Poly and the team upon arrival at this lovely hotel in June 2013. Everyone is just so warm and welcoming and they certainly do everything they can to help you with anything you need, ie. from room requests to last minute tour changes requests and even where to find decent Hanoi street foods. :)

When Hanoi city stresses you out, being back at the hotel feels like home.

The hotel rooms are decent, clean and very new. It is also very comfortable.
Breakfast is just as good. There are also good restaurants near the hotel.

We had the most wonderful time with the GSP team and even friendship was fostered during this trip. The GSP team and my sister arranged a birthday surprise for me, which completely took me by surprise. Hence the tears of joy!

And when we were running late to embark on our scheduled tour, GSP team even ensured that they had our breakfast packed and ready to go for us. Our tummies weren't hungry during the long drive, so that was absolutely appreciated.

Both my sister, Catherine and I misses the GSP team very much. We wish all of you the very best and hopefully someday, we will meet again. Thank you for taking care of us in Hanoi. You guys are the best of the best!!

Warms hugs from Sydney!!!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Vivian_Teh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, July 10, 2013
Dear Vivian and younger sister,
Warmest greeting from GSP Customer Care Team,

Thank you so much for this fantastic review with your kind words on TripAdvisor. We are delighted that we could welcome you at Golden Sun Palace Hotel. In addition, I am very delighted to hear that you have enjoyed our hotel staff, facilities during your stay. Ms Poly and I really enjoyed having dinner with you guys ( Vivian, Catherine) at Koto restaurant that was unforgettable evening in Hanoi.

I much appreciated that you take the time to share your experiences about Golden Sun Hotel to the fellow travelers on TripAdvisor website. We sincerely concern that all guest come with us are worth asset. All colleagues are trained to be friendly, and gracious and provide a service attitude that is above expectations.

Thank you for staying with us and please do come back with your family at the next occasion, hopefully in the not too distant future.

Tight hug from Hanoi !!!

Bruce,
Customer Care Team
"We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stavanger
Level 5 Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed July 1, 2013

We stayed here only for one night as a stop over between the airport and going on a cruise on Halong Bay.
We got a family suite, which was up on the 6th floor.
We were greeted by a very helpful lady on out arrival, who introduced us to the lovely Miss Poly who had organised our arrangements.
Our room was quite small, but perfectly Okay, just for the night, with air conditioning and made up with an extra bed.
We were 2 adults and 3 teenagers.
We went to the reception to ask for directions to a decent restaurant, and they were more than helpful in all matters. Hanoi is a very stressful city for first time visitors, mainly because of the motor bike traffic and the heat. But, when you get to the Golden Sun hotel, your problems disappear. Can recommend for anyone needing a decent stopover in Hanoi.

Room Tip: Ask on line for your requirements, and check. Also pick up from the airport 18 or 22 dollars dependi...
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank vindusvasken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, July 12, 2013
Dear Mr Vindusvasken ,

Thank you for taking the time to tell us about your recent stay at GSP. I am pleased to know you enjoyed your experience; in particular our hotel staff and and transportation service from the airport.

We are delighted that had a memorable experience at our serviced residences even just for one night stay with us, and our customer care team - truly appreciates your kind compliments. We really look forward to welcoming back to " Golden Sun Palace Hotel" in the nearest future.

Bruce
Customer Care Team - GSP.

"Customer Care Team
We Care About You, We Care About Your Trip "
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 1, 2013

New hotel, very clean but still decorated with style and warmth. We had the honey moon room and the staff (Flower especially but everyone else as well) was amazingly welcoming.
Overall the best experience in Hanoi. Really worth the price. The room was very nice, even if the window was tiny, the layout and the way everything is decorated makes up for it. Also the bathroom was the best one we had in 5 weeks in Vietnam !

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Yapau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moonpham11, Customer Care Team at Golden Sun Palace Hotel, responded to this review, July 10, 2013
Dear Yapau,

Greeting from Golden Sun Palace Hotel, Hanoi.
Thank you for sharing your experience with everyone else. It is always a joy to receive acknowledgment on our commitment to create memorable hotel experience from our guests.

It was a delight to serve you on this time. We are looking forward to welcoming you back Golden Sun Palace Hotel again as your second home in Hanoi.

Kind regards,

Bruce
Customer Care Team
"We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Sun Palace Hotel

Property: Golden Sun Palace Hotel
Address: 33 Hang Quat Street, Hanoi 100000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service
Hotel Style:
Ranked #19 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Golden Sun Palace Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Welcome to Golden Sun Palace !The brand new Golden Sun Palace just opened on 30th Dec, 2012Hanoi’s newest boutique hotel combine’s modern architecture and features with traditional Vietnamesestyle in 29 well appointed rooms. Located in the heart of the Hanoi Old Quarter on historic Hang QuatStreet, it is a short walk to the Night Market Hoan Kiem Lake, the Water Puppet Theatre. ... more   less 
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