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“Avoid!”
Review of Wines corner

Wines corner
Ranked #757 of 2,628 Restaurants in Hanoi
Cuisines: Delicatessen
Restaurant details
Reviewed January 4, 2013

I was very dissapointed with this bar, it had a great decor but was lacking in atmosphere! The entire evening we were the only people there. The reason for this was made apparent when we came to pay our bill, it seems they think it justifiable to charge not only a service charge as you would expect, but they feel it necessary to charge you a corkage fee on the wine you purchase from them! In total this amounted to over a third I the bill, outrageous! When I queried this the bar manager she snapped at me and told me it was displayed in the menu, which in fairness it was, in almost microscopic print!

1  Thank Marc C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee N, Manager at Wines corner, responded to this reviewResponded December 25, 2014

Dear Marc C,

Xin chao,

Thank you for taking your time to share with us your experience.

Regarding to your comment about the bill, when our guests purchase a botlle of wine from our bar, we will charge only the corkage fee but service charge. The service charge would be applied only for the food. Regarding to our manager incident, we are terribly sorry as it is totally unacceptable at our service standard. We definitely will make sure this will not happen again.

Once again, thank you for your feedback. We value each and every comment from our guests in order to achieve the best performance. Please write us at : winescorner.hn@oneasia.biz if you have any further inquiry. We hope you will visit us so that we can express our apology to you in person.

Sincerely,

Wines Corner.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed June 21, 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2014
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    • Value
    • Atmosphere
    • Service
    • Food
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lee N, Manager at Wines corner, responded to this reviewResponded December 25, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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