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“As good or better than you can reasonably expect for the price”

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Hilton Garden Inn Hanoi
Ranked #85 of 591 Hotels in Hanoi
Certificate of Excellence
Bamako
Level 5 Contributor
79 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“As good or better than you can reasonably expect for the price”
Reviewed November 17, 2013

I stayed here for a week on a business trip, based on the recommendation of a colleague. I was pleased to have done so on the basis of value-for-money and convenience. The room was good quality and reasonably spacious, and in line with how the hotel positions itself.

Location is very good, being less than 10 minutes walk from the Opera, and not much more from the Lake. There are many good restaurants within walking distance. the excellent Ngon restaurant is just 2-3 minutes walk away, and the Thai restaurant across the street is quite acceptable as a fall-back.

Amenities in the hotel are minimal, and it should not be confused with the main Hilton up the street. This is a facility with good rooms, moderate buffet breakfast restaurant, and not much else. It is important to understand that to avoid disappointment.

I had free internet and it worked well. I found the staff to be very pleasant and helpful. I would be happy to stay at this hotel again.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeliya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIHanoi, General Manager at Hilton Garden Inn Hanoi, responded to this review, December 17, 2013
Dear Jeliya,
Warm greetings from the Hilton Garden Inn Hanoi.
Thank you for taking a moment to share your experience after your stay at the Hilton Garden Inn Hanoi.
I am glad to note that our hotel room and physical location have met with your expectation. Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make continuous improvements. With detailed and constructive comments, we believe that we can enhance our service day by day to meet and exceed the expectations of our valued guests like you.
Jeliya, we do hope to welcome you back at the Hilton Garden Inn Hanoi in near future as our valued guest.
Kind regards,
Peter Simson
General Manager
Hilton Garden Inn Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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508 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Haslemere, UK
Level 5 Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 12, 2013 via mobile

I stayed here because the regular Opera Hilton was full. However, I was upgraded to a suite and it was very comfortable. For a couple of nights on business it was ideal with friendly staff in a bustling area. I will go there in future as the price difference is significant.

Stayed November 2013, traveled on business
Helpful?
1 Thank oykel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIHanoi, General Manager at Hilton Garden Inn Hanoi, responded to this review, November 18, 2013
Dear oykel,
Warm greetings from Hilton Garden Inn Hanoi.
Thank you for taking the time to write a Trip Advisor response after your recent visit.
We are pleased to note that you generally enjoyed your stay at the Hilton Garden Inn Hanoi. The fact that you found our hotel to be “ideal” with “friendly staff” will be shared with all of the team members as it will serve as a big encouragement to strive to improve our service day by day.
Oykel, we are looking forward to welcome you back to the Hilton Garden Inn Hanoi in the near future.
Until the opportunity permits,
Peter Simson
General Manager
Hilton Garden Inn Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hanoi, Vietnam
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 6, 2013

We stayed overnight on our way to Halong Bay cruise the next day. the staff were friendly, helpful and spoke excellent english. They had a good knowledge of the local area and were able to recommend restaurants and a local bar in the area. The rooms were immaculate, and the service courteous, professional and prompt. A good hotel for a short stay in Hanoi.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Keith B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIHanoi, General Manager at Hilton Garden Inn Hanoi, responded to this review, November 18, 2013
Dear Keith B,
Warm greetings from Hilton Garden Inn Hanoi.
We are pleased to note that you generally enjoyed your stay at the Hilton Garden Inn Hanoi. Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements. With detailed and constructive comments, we believe that we can enhance our service day by day to meet and exceed the expectations of our valued guests like you.
Keith B, We all look forward to being able to welcome you “back home” as and when your travels bring you back to Hanoi.
Kind regards,
Peter Simson
General Manager
Hilton Garden Inn Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kanathur, India
Level 6 Contributor
236 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed November 4, 2013

Simple and straight forward hotel. Nearby to the happening streets. Every street you turned you would see a embassy so conveniently placed. Good breakfast spread to keep you happy for the morning. Spick, bright and clean rooms and efficient team members.
Dont expect any view from your rooms, since situated in a residential area and Hanoi is highly populated. Good eating joints near to the hotel and try on the various Vietnamese delicacies.

Room Tip: Avoid the junior suite, other wise nothing in terms of a view.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RTBMamallapuram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIHanoi, General Manager at Hilton Garden Inn Hanoi, responded to this review, November 18, 2013
Dear RTBMamallapuram,
Warm greetings from Hilton Garden Inn Hanoi.
Thank you for your generous review subsequent to your recent visit to Hanoi.
I am glad to hear that you found our hotel location “convenient” and that you enjoyed our breakfast, room and our service. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
RTBMamallapuram, we do hope to welcome you back at the Hilton Garden Inn Hanoi in near future as our valued guest.
Until the opportunity permits,
Peter Simson
General Manager
Hilton Garden Inn Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 30, 2013

The hotel is pretty new and facilities are modern and clean.

Pros: Friendly staff. Modern, clean, free washer and dryer on 10th floor, ironing board and iron provided in the room. Computers with free wifi, printer and scanner in business centre. Big bed.

Cons: No porter but the front staff will help you with bags. (Bit embarrassing when she is smaller than you!) A good 15 to 20 min walk to Lake / French Quarter. Limited range of toiletries provided. Fridge was not cold at all.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aussiegal07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIHanoi, General Manager at Hilton Garden Inn Hanoi, responded to this review, November 4, 2013
Dear aussiegal07,
Warm greetings from Hilton Garden Inn Hanoi.
Thank you for taking the time to write a Trip Advisor response after your recent visit.
We are pleased to note that you generally enjoyed your stay at the Hilton Garden Inn Hanoi. Feedback is always important as it is a vital way of reviewing the level of service and facilities we provide our guests so as to make improvements. With detailed and constructive comments, we believe that we can enhance our service day by day to meet and exceed the expectations of our valued guests like you.
Aussiegal07, we are looking forward to welcome you back to the Hilton Garden Inn Hanoi in the near future.
Until the opportunity permits,
Peter Simson
General Manager
Hilton Garden Inn Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level 5 Contributor
49 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 29, 2013

Another smart hotel, centrally located but peaceful.
Somewhat surprised when I could not see anyone to help me with the luggage, but later understood that the Staff at front desk take care of everything.
Nice bar and restaurant. My favorite dish Raw mango salad with tiger prawns.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lagisetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIHanoi, General Manager at Hilton Garden Inn Hanoi, responded to this review, November 4, 2013
Dear Lagisetti,
Warm greetings from Hilton Garden Inn Hanoi.
Thank you for taking a moment to share your experience after your stay at the Hilton Garden Inn Hanoi.
I am glad to hear that you found our hotel “smart and peaceful” and you enjoyed our service, especially in the bar and restaurant with your favourite dish.
Lagisetti, with this in mind we once again thank you for your feedback and we most certainly do look forward to welcoming you back to the Hilton Garden Inn Hanoi as our valued guest in the near future.
Kind regards,
Peter Simson
General Manager
Hilton Garden Inn Hanoi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, CA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 28, 2013

This is a fairly new hotel so the facilities are clean and modern. It's a very convenient location walkable to major areas but still quiet. The staff and service is excellent. Price is reasonable too. I prefer the smaller simpler hotel feel instead of the big full service Hilton/Sheraton locations.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank hkbui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIHanoi, General Manager at Hilton Garden Inn Hanoi, responded to this review, November 4, 2013
Dear Hkbui,
Warm greetings from Hilton Garden Inn Hanoi.
Thank you for your generous review subsequent to your recent visit to Hanoi.
It is our pleasure to note that you found our service and staff “excellent” while staying at the Hilton Garden Inn Hanoi, and that our hotel is your preference in Hanoi. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Hkbui, we do hope to welcome you back at the Hilton Garden Inn Hanoi in near future as our valued guest.
Until the opportunity permits,
Peter Simson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Hanoi

Property: Hilton Garden Inn Hanoi
Address: 20 Phan Chu Trinh, Hoan Kiem District, Hanoi 10000, Vietnam
Phone Number:
Location: Vietnam > Hanoi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #85 of 591 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Hanoi 4*
Number of rooms: 86
Official Description (provided by the hotel):
Conveniently located in the centre of Hanoi City. Minutes from Hanoi Opera House, Old Quarter and many tourist attractions. ... more   less 
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