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“Smelly room, poor service”
Review of Mango Hotel

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Mango Hotel
Ranked #515 of 588 Hotels in Hanoi
Wiesbaden, Germany
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Smelly room, poor service”
Reviewed March 29, 2014 via mobile

The room smelt old and like mold although it seemed to be generally clean. Furniture was old and the matress very thin. The Staff was not very friendly. Breakfast was omelette vor soup, coffee and butter for bread had to be paid extra. Although the Hotel is next to the Train station, it was surprisingly quiet during the night.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VerenaChristine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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26 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Thai first
  • Vietnamese first
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English first
Koblenz, Germany
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 16, 2014

We booked the room to just take a shower and leave the luggage before the trip to Sapa. However we found this already to be adventurous - I wouldn't recommend to shower without shoes since there were fungi on the walls, I don't know how one can sleep there. Also the train to Sapa leaves on the other side of the station so there are closer and better options available.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juliane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Hanoi hotels

London, United Kingdom
1 review
Reviewed January 11, 2014 via mobile

First night in Hanoí, after long trip my only idea was rest and wake up late. They gave me the room 315 on the train station side, no train at all but they are doing works in a wall, so around 7 am started terrible noise.
The stuff were rude on the night, they even came to room or floor to show me where is it.
Room simply, no luxury for the £4 I paid, ( now I know why). Matress hard...
Dont waste your money ;)

Stayed January 2014, traveled with friends
Helpful?
Thank Pregunta M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 13, 2013 via mobile

Location: Chose this hotel due its location after a long overnight train from Sapa and before my next flight. Just wanted a place for hot shower and quick nap.

Price: Cheap and you get what you paid for.

Building: Old and outdated.

Room: Noisy due to train station. Big but smelly and mouldy. You can see the damp everywhere. Lack of lighting.

Staff: Arrived from Sapa around 630am and all I wanted was to get into my room and shower. The man on the night shift spoke very little English. I tried my best to communicate and used extremely basic English but failed miserable. I kept telling him I'll go to my room and shower and will be back at 7am to speak to the real receptionist. He couldn't understand. In the end, I just picked up my bags and headed to my room. I'm sure he swore at my face (in his native language) and so did I!!

Stayed December 2013, traveled solo
Helpful?
Thank m_smlam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 4 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 3, 2013

I was expecting far less esp since ratings weren't that great & the price tag it came with. I wanted a place to crash in & shower after long weary overnight train ride. However in all honesty its not bad & in fact good. I barely heard traffic (there were no trains moving but I was close to alot of hustle & bustle still) anything from my room. It was clean enough. The bed was hard that I must admit. The pho served in breakfast was really good (however their breakfast strangely doesnt include drinks??). The staff barely spoke English. The taxi rate is cheaper than from Old Quarter (VND 300k instead of VND 400k). Its quite away from the Hoan Kiem/ Old Quarter district though (that's where the action is and shd be) BUT having said that its probably 20-30mins walk away & you always can hop onto a local's bike & ride to-&-fro barely costing you much. Maybe this would not have been the best place if I stayed my 1st night in Hanoi here. So it depends on you. I think its a pretty decent motel to stay in and would recommend to those who want such categories as its a good one.

Room Tip: Stay here like what I did (a place to crash in before the flight out).
See more room tips
  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NatsInAction
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed August 28, 2013

Verdict:
- I will not stay here again

I was taking a night train from Hanoi to Sapa, and needed somewhere to take a shower and rest for 4-5 hours before the train journey. Mango Hotel is situated next to the train station.

Room Type: 2 single beds
Paid: US$15.00 (negotiated with hotel staff; intended stay for 4-5 hours)

The outside and reception area of the hotel looks modern and new. The hotel rooms are NOT! All the furniture in the hotel room dates back to at least 1970-80s. The bed was slightly softer than hardwood. I am sure I wouldn't be able to sleep well if I had to sleep overnight at Mango Hotel.

The room was generally clean though.

The shower room is small and has no shower screen. After a shower, the shower room is all wet.

The reception staff was OK, not overly service-oriented or friendly.

This hotel is state-owned.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LifesExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 6, 2013

Stayed for a couple of hours after the train from Sapa was getting picked up for Halong Bay I don't know how anyone could sleep in the hotel I needed to shower but aircondioner was broken and the room was dirty so can't say I felt much better. I believe they shoulday people to stay there!!!
Sue
Australia

Room Tip: Another hotel!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mango Hotel

Property: Mango Hotel
Address: 118 Le Duan, Hoan Kiem Street, Hanoi 100000, Vietnam
Location: Vietnam > Hanoi
Amenities:
Bar / Lounge Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #515 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): $
Hotel Class:2 star — Mango Hotel 2*
Number of rooms: 35
Official Description (provided by the hotel):
Located at Le Duan street in the center of Hanoi, Mango Hotel is one of the most prestige hotel for the convience and quality in service in this area. Mango Hotel is next to Hanoi railway station so it takes you only 5 minutes to go to some places of senecic beauty in Hanoi by taxi such as Van Mieu – Quoc Tu Giam – the first University in Vietnam , Hoan Kiem lake, Hang Ngang – Hang Dao – walking street, the Old street and Trang Tien shopping center . From here , you can go for a walk about 500 meters to Quan Su pagoda - Vietnam Budism Association for praying,burning incense and admiring the secenery ... more   less 
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