I stayed a total of 4 nights on 2 separate occasions - the first three nights in an inside room and another night in an street-facing room. The first 3 nights stay comes with a free car pickup from the airport and I also opted for the hotel to drop me off at the airport. This proved to be hassle free, may cost 18USD but the car is clean and the drive to and fro from the airport, very comfortable.
The hotel located in the old quarters, about 5 to 10 mins to the lake and many good restaurants and food located nearby. It is sited at a small street so taxis may have difficulties locating the hotel. Because of its location, it is quieter and a little oasis should I want to get out of the hustle and bustle of the city.
Both the rooms I stayed in are very spacious and clean and they are on the second floor. The photos on the website are an accurate representation of the rooms. The inside room is definitely quieter in the afternoon. If you are light sleeper, I recommend rooms on higher floors, as I can hear people talking at reception and at breakfast. I am especially particular about the toilets and bathrooms. Separate shower and toilet to separate wet and dry areas.. Very good water pressure but the drainage in both toilets are slow. The exhaust system for one of the toilets is either not existent or it malfunctioned during my stay. The toilet floor remained wet throughout my 1 night stay. It was not a big concern as I only need the room for one night.. I would otherwise be uncomfy as I hate wet toilet floors..
The beds are extremely comfortable - white clean sheets, warm comforters and soft pillows. I have many good night sleeps. The rooms are all well equipped with an AC, LCD TV, a laptop, an safe, brolly, bathrobes and slippers. Tea, coffee and fruits and little pastries are placed on the bedside table every evening.. Such amenities are available in only 4 or 5 star hotels so was pleasantly surprised..
But the biggest pleasure I have in staying in this hotel is the staff and the level of excellence in the service.. Unlike the 4/5 star hotels I stayed in Bangkok and HK, I was addressed by my name or my surname, even after returning from trips to Halong Bay and Sapa. The service staff are very attentive and what impresses me most is their follow-up skills - requests or enquiries made to staff working in evening shifts are passed on to the staff working in morning shifts and vice versa..
I booked my Halong Bay trip via the hotel and on that day where I made my booking, the winds picked up and ships could not go to the bay and trips were cancelled. I was given updates of the weather at a couple of hours interval. I was amused and yet I felt reassured. People I travelled with to Halong Bay had not even heard that the previous day's cancellation.
I arrived into Hanoi late and did not have any VND. I was expecting the hotel to have money changing facilities but they don't. Instead I was offered some VND which they put in my bill.. This flexibility and service is deeply appreciated..
On both trips back to the hotel from Halong Bay and Sapa, I was offered the use of a clean bathroom and laptops and as soon as the room is available, I was able to check in.
Each night's stay comes with breakfast - Order the omelette, that's really good..
All in all, I had a great stay. Thanks to Yen, Kathy, Eva and Phi for making my stay comfortable.. Should I make my way back to this city, I will not hesitate to stay here again.
- Official Description (provided by the hotel):
- uests with shopping Night Market (every friday to sunday) and banking facilities.We also offer all room with air conditioned,in room computer connect with wireless,desk, minibar and 24 hour room service. A convenient place of stay Golden Art Hotel it is Welcome to Golden Art Hotel Hanoi.A brand new hotel that opening 01st October 2012 features 25 luxurious rooms and suites. We offer convenience to our guests by providing elevators, restaurants, and other great amenities you can expect from a 3 star hotel. Offering fantastic value of money, it is located right in Very Quiet Street of Hanoi Old Quarter, approximately few minutes walk to Hoan Kiem Lake and the popular Thang Long Water Puppet Show and about 20 minutes by walk to Ho Chi Minh mausoleum.Indeed, in close proximity to the excellent attractions,convenient for good choice for couple,twin and familias travelers who like quite place to stay in Hanoi Old Quarter.We are young, professional staff who have a lot of experience in hospitality field, and we are friendly, easy going people, always listen and try to answer all of your questions, try to give you best things from our knowledge and understanding. An exceptional that has drawn much praise and repeat business Please come and find for your self why we are the first choice in Hanoi centre. ... more less
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