We stayed at the hotel for 3 nights as part of a Wendy Wu tour group. We had a small room but it was adequate for us as a couple. There are some slightly bigger rooms but we were comfortable enough. The hotel is in a reasonably good location - a bit out from the main centre of the city but close enough to walk to a large central market and not too far to walk to the lake and other central attractions.
Yes, as other reviewers have said, the lift is tiny but we did not suffer any real inconvenience the whole time we were there.
What made this hotel great for us was the service from the very friendly and helpful staff. There was always attentive service from the reception area right through to the Restaurant. There was always someone to push open the hotel door for you when you left the hotel and when you came back in, always with a friendly smile.
We had great service from the Customer Service Manager Anny who made us feel extra welcome in the Restaurant with a friendly chat and she was always asking if there was anything that she and her staff could do to make us feel more comfortable.
We did an overnight tour to Halong Bay and on our return around lunchtime, Anny and her chef prepared a magnificent lunch. It was just the two of us in the restaurant and nothing was spared to give us the right royal treatment, so to speak.
We were very happy to have stayed here and we recommend it to all.
Thanks again Anny for everything you did for us.
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