On face value the hotel looks quite nice. We booked the Junior Suite as it offered more room and was still quite cheap relative to other hotels. The staff were very welcoming, almost overly so as we had a total of 8 staff supervise our arrival to our room, where we were greeted by a cup of tea. The beds unfortunately are quite hard, but not so hard that it makes sleep uncomfortable. The staff are clearly keen to make this new hotel a success, however they are limited by poor workmanship and the ongoing construction of the hotel.
The roof of our bathroom ceiling leaked constantly. Fortunately the leak dripped into the washbasin at first, but nonetheless we reported it on our second day to the front desk as we were unable to brush our teeth without being dripped on. By our fourth day it still hadn't been fixed, nor had any alternate room been offered. So we showed the maid the drips in person, thinking maybe we'd miscommunicated to the staff downstairs (none of whom speak good English). The dripping was now regular and had grown to two places, one now dripping on the bathroom bench and onto the floor, meaning your head was wet when attempting to wash your hands at the sink. But all the maid said was 'oh yes. Sorry', and then she walked out. Clearly this is considered not to be a problem?
We have another week in Hanoi but are glad we only booked 5 days at Skylark. Decent hotel - here we come!
- Official Description (provided by the hotel):
- Skylark Hotel is located on Phan Dinh Phung street which is considered one of the most beautiful streets in Hanoi and attracts many tourists visit. Here, you not only admire the unique of ancient architecture, but also immersed in a lush green space, filled with trees. Walking along the street, watching falling yellow leaves, hear the church bells make your heart has many feelings. In addition to the 50 elegantly appointed rooms and suites, our Skylark restaurant and stylist X Bar are privilege places for any meeting at any moment of the day. The Skylark Health Club featuring with the unique roof-top indoor pool and the most up-to-date equipped gymnasium in Hanoi will give you the best possible conditions for complete well-being. ... more less
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