We had two separate stays at the Lan Vien hotel either side of a trip to Ha Long Bay. The second experience much better than the first. On our first visit the room smelt bad - blocked drain smell. This wasn't rectified by the time we left, we were also on the 10th floor (despite room confirmation of 9th floor) under the restaurant and this was noisy in the mornings due to the furniture noise above. On our second stay (8th floor) no noise from above and the smokey smell in our room was addressed immediately. This hotel is close to the end of the lake opposite to the old quarter. It's about a 15 minute walk. This was meant to be quieter but it still was very noisy from traffic beeping but helped by the windows which are double glazed. Rooms are very large, clean and comfortable. The shower in our room was over the bath but leaked badly on to the floor. Service was better once our agent intervened to have our issues addressed. In summary: clean, comfortable, well located.
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